Services
Content Management Strategy/Implementation
The goal of Content Management System (CMS) and its implementation is to improve the flow of knowledge and information through an organization.
Earley & Associates are experts in creating content management strategies and implementing content management framework. Our years of experience can help you avoid common mistakes and deliver a more successful project. We can help you frame your strategy by:
- Creating a foundation by educating project team members, managers and senior execs
- Laying out a roadmap through facilitation of planning sessions
- Mapping content processes
- Facilitating user requirements working sessions
- Leading visioning workshops
- Determining content lifecycles
- Developing the project charter
- Formulating the business case
- Performing content audits
- Surveying internal and external technologies
- Creating RFI and RFP documents
- Performing due diligence, review and validation
- Reviewing vendor responses
- Reviewing internally generated documentation
Implementing your CMS may also require a detailled taxonomy. Find out more about our Enterprise Taxonomy Development services.
Knowledge Management Strategy/Implementation
Earley & Associates understands that Knowledge Management is as much about cultural and process issues as the associated technical challenges.
Improving knowledge flows can impact virtually any business process. The key is creating a valid linkage between knowledge needed to perform a task and a specific performance measure. Earley & Associates works with customers to define key metrics prior to the start of a project so that outcomes are clear and measurable.
1. KM Business Objective Definition
Knowledge process needs across the organization are defined and prioritized. By mapping knowledge flows and lifecycles, we gain an understanding how people capture, organize and reapply knowledge to solve business problems. The definition phase drives development of a business case and project mandate.
2. Tool and Technology Evaluation
Each class of collaboration, capture, access and reuse technology is examined in light of the business objective and knowledge to be managed. Using an iterative approach, KM processes and systems are designed to support these specific objectives. In this way, the correct tool is applied to each problem or gap. Workflow, document and content systems, real time collaboration, virtual workspaces, discovery mechanisms, on-line learning systems, portals and web applications are considered in the correct process context.
3. Creation of the KM roadmap
The KM roadmap aligns business needs with new and existing technologies along with techniques to encourage change management and organizational adoption.
For more on Earley & Associates' content and knowledge management services, contact Seth Earley.