Description

The challenge of knowledge management (KM) is one of context - understanding the user's frame of reference, mental model, problem solving approach and stage of process in their work task. We also need to know something about how people describe the things that they need, and their understanding of labels that are placed on documents.

All of this points to the need for terminology that is consistent and multiple facets that can be used to describe all of these various attributes of content-- in other words, a taxonomy.

As organizations attempt to deal with information chaos, managers are recognizing the need for organizing principles that can extend across silos, span the enterprise, and connect disparate systems and repositories. Taxonomies and other categorization schemes offer solutions to that chaos.

Hear how taxonomy projects are essential to knowledge management initiatives, and learn how to apply thesaurus structures to improve the findability of explicit knowledge, and the ability to locate and leverage tacit expertise.

Speakers will focus on the need to define context and process, and how to apply taxonomies to effectively support KM.

About your presenters:

 Seth Earley is founder and senior consultant for Earley & Associates, Inc., a consulting firm specializing in knowledge, content and document management systems with a focus on taxonomy development and workflow design. With 20 plus years in the technology field, he has been involved in knowledge and content management processes for the past 12 years.

 Giovanni Piazza is the Global Director for Ernst & Young's KnowledgeWeb Program and is responsible for all aspects of E&Y's knowledge sharing environment, tools, processes, procedures, applications and technologies— currently used by more than 100,000 professionals at E&Y. He is also part of the executive team that is responsible for implementing global best practices for E&Y's Center for Business Knowledge.

 Jayne Dutra manages software development tasks in the areas of content management, search, portals, and information architecture at NASA's Jet Propulsion Laboratory, where she also serves as knowledge management process owner. She was recently assigned as the IT project lead for an initiative to better organize and classify the Lab's work, employee capabilities and skill sets, leading to the development of a business domain taxonomy and associated semantic tasks including search, dashboard reporting and other mechanisms for targeted content delivery of business intelligence.