Channelling Insight into Action

To manage business operations — let alone innovate — amid frequent restructurings, outsourcings, and retirements, leaders must quickly capitalize on hidden know-how that lives inside our teams, processes, and experts. Katrina Pugh discusses a facilitated process, Knowledge Jam, where conversation is at the center of knowledge transfer.  Together, knowledge-seekers and knowledge-originators draw out the context and reasoning behind their know-how, so that they can apply knowledge quickly. A conversationculture begins to shift us from transaction to discovery.  As a result, organizations improve operations, accelerate new product development, and produce productive action out of their social media initiatives.