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Blog

Posted: April 14, 2014

Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent routing and dispatch, improved ticketing, design for...

Posted: April 10, 2014

Despite all the talk about customer-centric approaches and breaking down the walls between silos, putting these intentions into practice remains a challenge.  People still work in silos and...

Posted: April 01, 2014

Organizations have been dealing with digital technologies for decades, but the last five years have seen some remarkable leaps in capabilities that led directly to cost reductions and vast...

Posted: March 21, 2014

Every organization wants to offer its customers a great digital experience, but putting all the pieces together to support a valid business model is a challenge. “Do you remember the dot com...

Posted: March 18, 2014
Task-Level and Topic-Level Content Unlock New Levels of Productivity

Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After...

On Demand Webcasts

If you have read our whitepaper on the Business Value of Taxonomy you know that a taxonomy is a critical component in many information management intiatives.  In this webinar we drop back to...
This talk provides (super) users, business analysts, and information architects with guidance on how to configure SharePoint to meet solution requirements.  Managers will learn the types of...
Images have a big impact on user experience.  Having the right image in the right context can drive customer engagement and revenue.  When you have a large library of digital images that...