Customer Tech Strategist for a major airline. At the company, he has been deeply involved in the Telecom and Reservations systems since 2000. With over 25 years of experience in Telecom and Interactive Response technologies, his specialties include Customer Experience process modeling, data design, analytics, and is currently studying orchestration approaches for AI and Interactive Technologies. Chuck is also a Commercial/Instructor pilot that enjoys travelling whenever possible. He is an innovator that is highly passionate about the future of Intelligence and the Customer Service Experience.