35 years of product and solution engineering experience
Developed Wired and Wireless communication systems and Information Systems for a variety of industries including electronic consumer goods, automotive and transportation
Currently leads and plans strategic innovation areas for TeleTech.
Previously founded a System Engineering consulting company, providing product architecture design and development for Fortune 500 companies in areas such as product configuration management, product assembly and feature-based modeling.
Awarded 9 patents in Omni-channel communication, social-based customer care systems.
Current work interests include new modes of building smart solutions for healthcare and customer care.