The Unsung Cost Benefits of Information Curation (and the High Costs of Ignoring It)

Is a curation effort worth US$100,000 or $10,000,000? What's a reasonable annual spend? In this article we show how to determine this with confidence.


Designing an Information Management System for Your Employees

This article originally appeared on September 14, 2016 on CMSWire.com.

In an ideal world, enterprise information management (EIM) systems provide every employee with a comprehensive view of all available information resources.

But we don't live in an ideal world.

What is the Business Value of Taxonomy?

Look at the most successful organizations and what stands out is an ability to react quickly to changing markets. This agility is the result of ensuring that business processes, workflows, and communications between business groups move freely.

In this whitepaper we examine how organizations are utilizing business taxonomy in order to improve efficiency and reduce costs for delivering services, developing products, and conducting operations.  

 


Why the Timing is Right for Knowledge Management Portals

Knowledge management portals have gone in and out of style over the years.  Portals were the rage back in the early 90’s, promising the “integration at the glass” that organizations were looking for in order to make sense of disparate information and to present users with content based on their role and requirements.  Executives could have operational dashboards, marketers could have collaboration tools integrated with analytics, and front line employees could get their work done faster and more efficiently.  The knowledge management portal would provide the outcomes that everyone wanted. 


How to Use Site Search to Drive Conversions and Create Customers

If you have not optimized site search on your digital commerce site, you are losing money. According to market research firm Econsultancy, users who have performed a search are more likely to make a purchase. And Jupiter Research reports that 80% of customers will abandon a site after a poor search experience. How do you ensure that your visitors stay and convert? 


Solution Center Advances the State of Information Findability

The Earley & Associates Solution Center has both a client-facing and an internal role.   We provide guidance to organizations planning major changes in their content management and search infrastructure; and we design and develop content-intensive solutions.  Internally, the Solution Center develops new capabilities and methodologies. Our focus is on information findability and delivery – an area that advances every year.  Learn how these come together as Content Choreography.

The Role of Taxonomy and Metadata in Search

Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets and often give up in frustration. Whereas, other companies are finding ways to reap huge benefits from solutions that make content findable.  

In this white paper we provide insight into the crucial roles that taxonomy and metadata play effective enterprise content and knowledge management systems.