“What is cognitive AI? It is reducing the cognitive load on the human. When you start thinking about it, that is what all information management and usability projects try to do.”
“Why do we have that call center? Why are people calling? Where are they getting information? What does the call center operator actually do when they get somebody on the phone?”
“Taxonomies are building blocks... It is a list of terms that helps you classify things: subject - topic, parent - child... hierarchical... it describes is-ness....Ontologies consist of all the vocabularies all the hierarchies that that describe a domain of information..."
"A knowledge graph is the ontology and the data and it allows you to have different access points to that data so that you can surface it in various contexts."
Consider these additional resources.