This global science company has a diverse product catalog of over a million items, marketed and sold through seven channels around the world. EIS worked with the client to organize products with similar attributes together, regardless of their origin, into a new customer-facing eCatalog.
This global manufacturer of precision instrumentation is in the process of re-envisioning its business across all markets. EIS worked with the client to assess its capabilities and develop a roadmap to restructure the company’s operations.
Future business strategy and changing B2B buyer/sales models were driving the need for more insightful, reusable, and personalized content for this client. EIS helped them to create a content classification strategy for omnichannel content marketing.
PetSmart partnered with EIS to measurably improve the customer friendliness, product find-ability, and site shop-ability that its online experience delivers.
This multinational conglomerate had a digital ecosystem consisting of thousands of fragmented and disjointed customer, partner, and employee-facing web and mobile applications. EIS was able to help align the client’s content across its many applications.
The company had a vision for a best-in-class experience for shoppers of its online catalog of over 400,000 products. This vision depended on high-resolution product data that it needed EIS to build from the ground up.
To continue its digital innovation strategy, this company needed help from EIS to simplify the shopping experience in categories that had hundreds of complex attributes.
This small financial services investment advisor firm grew rapidly with a “we can do anything” culture. As a result, the company evolved with a lack of disciplined data and content management processes or technology infrastructure.
With the expansive size of the organization and the vast number of applications used across the business, evolving to a unified, omnichannel enterprise taxonomy would be a major undertaking. This is where EIS came in.
This organization recognized that in order to achieve a return on investment in search and PIM, it would have to improve product data quality. EIS helped to make the whole project happen within an eight-month window to enable the beta launch of the new website.
Allstate needed help from EIS to create a comprehensive help system to provide quick answers to questions at the point of need, accessible from the policy quoting system.
This pharma client reached out to EIS for help in providing accurate and precise search results through its website to healthcare providers and physicians who submit unsolicited requests for scientific information on off-label use of their approved drugs.
This multinational pharmaceuticals branch of the world’s largest and most diverse medical devices and diagnostics company engaged Earley Information Science to plan an Integrated Digital Platform for Knowledge Management.
As the product line grew for Onlineshoes.com, the task of finding the desired merchandise was becoming more complex for customers. The company needed EIS’s help with optimizing the opportunities for cross-selling.
PCL sought help from EIS to create an enterprise solution that leveraged technology advances available in SharePoint 2010 and Fast Enterprise Search, to improve usability and establish a foundation to support growth and changes over time.
AGS took responsibility for organizing the information and presenting it in a single portal, but needed assistance from EIS in developing an information architecture, including enterprise taxonomies and an ontology.
This major Financial Services and Insurance firm wanted EIS to help improve the quality and efficiency of IT project contributors so there was a consistent usage of this client's methodologies and approaches.
This online products and services provider wanted to improve customer experience to increase customer conversions. As part of this effort, they challenged EIS to simplify product information management systems and operations.
Trade secrets, engineering knowledge and other intellectual assets give this global manufacturer a real advantage in a highly competitive, growing global market. EIS helped leverage SharePoint functionality to support a new information security model.
This global mutual fund firm wanted help from EIS to leverage its existing search technologies and capabilities in a more structured and concentrated manner. While it had the technologies, its internal users struggled to find the right information, quickly.
AARP wanted help from EIS to connect a series of disparate systems and content through taxonomy and information architecture models to support an enterprise content management pilot.
This scientific instruments manufacturer challenged EIS to improve its web presence and customer experience by building an agile state-of-the-art content management solution that positioned it effectively in a competitive marketplace.
Consumer Reports did not have a single authoritative way of organizing information across the organization. EIS helped it create efficiencies that encouraged the reuse of content and information across Consumer Reports Online.
American Greetings came to EIS with problems including inability to locate assets, duplicated efforts, inefficient processes, inconsistent organizing principles, and poor data quality.
Franklin Templeton Investments wanted help from EIS to provide greater value to the business by improving access to information for a range of business functions. This helped the organization realize greater value from technology investments.
Multiple systems, tools and processes had inconsistent metadata and needed a coherent integration approach for The Ford Foundation. It challenged EIS to create a comprehensive knowledge, content, and information management strategy.
The World Bank needed a metadata strategy to organize content and knowledge resources. EIS was challenged to improve findability of content and allow for consistent integration of a variety of systems.
Amway’s challenge was to harmonize product information (formulations, specifications, artwork, and manufacturing instructions) across multiple enterprise systems and organizations.
Walmart challenged EIS to improve its website customer experience through a more effective organization of navigational taxonomies, a better choice of category labels and more targeted tagging of metadata attributes.
The EIS team evaluated the existing taxonomy, and designed a new taxonomy structure, along with governance policies and procedures to upgrade Urban Land Institute’s information architecture.
EIS was challenged to improve the ability to deliver high quality and relevant information to Jack in the Box’s 2,200+ corporate owned and franchise restaurants.
EIS came in to help enable the organization to adapt to the rapidly shifting landscape of new technologies, new customer behaviors, and dramatic changes in the evolving competitive content ecosystem through a new metadata strategy.
There was a lack of balance in navigational categories with inconsistent and un-user-friendly labels, causing customers to experience difficulty finding certain products. The EIS team analyzed several items that would determine success.
Best Buy experienced a lack of balance in navigational categories with inconsistent and un-user-friendly labels. It needed help from EIS to make certain products easier to find by customers.
JCPenney desired improvements in product hierarchies and attributes based on best practices in taxonomy. EIS conducted an analysis of department taxonomies against a list of 30+ best practices in structure, labeling, balance, and leveraging of taxonomy.
CRICO needed to conduct a 360 review of its existing patient safety code sets and coding workflows. Through a combination of working sessions, interviews, and content audits, EIS developed a new patient safety conceptual framework model.
The Department of Health & Human Services needed to support the Health Information Technology Act by providing a knowledge sharing environment that had a robust knowledge domain taxonomy.
Large-scale content from suppliers and manufacturers must be repurposed for retail websites, catalogues and merchandising. Normalizing and improving this content for the ultimate customer is a major challenge.
The Jackson Laboratory has grown to be a leader in research, education, and support for scientists and the public. Jackson understood the critical need for a taxonomy in its strategic plan for enterprise content management.
Imagine deploying anything accurately and consistently across 63 countries and in 23 languages. The goal was to allow the client to manage its content and maintain it across multiple business units.
The State of California Courts System is the largest single court system in the world. As the California court system grew exponentially, problems also grew.
It would be logical to assume that a highly successful Fortune 10 financial services company would have considerable and consistent control of its business content. But that was not the case.