Organizations are trying to factor in how ChatGPT, LLMs, Generative and other AI will advance knowledge management and improve both employee and customer experience. Retrieval Augmented Generation (“RAG”) is a differentiator and prioritizes internal knowledge. RAG ensures:
+ Protection of Intellectual Property
+ Elimination of hallucinations
+ Compliance with brand guidelines
+ Audit trails for answers
• Organizations compete on their knowledge
•. Generative AI performs most effectively on componentized knowledge
•. Semantic search is powered by a knowledge architecture
•. Reduced customer support costs
•. Improved knowledge access
•. Increased operational efficiencies
•. Business value statement
•. Prioritized use cases
•. Vision development working sessions
•. Technology and organizational readiness scorecard
•. AI Proof of Value (PoV) plan
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