Earley Information Science Team

We're passionate about managing data, content, and organizational knowledge. For 25 years, we've supported business outcomes by making information findable, usable, and valuable.

Seth Earley on Setting the Groundwork for AI implementation

Jun 6, 2024

Seth Earley joins Patrick Haughey, TELUS International Studios. In the conversation, Seth shares advice for business leaders looking to incorporate AI solutions into their support model. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships. Click here to read the first chapter of Seth’s book, The AI Powered Enterprise. (Previously recorded as TELUS International Studios) Listen now. Key Takeaways Envision a future where virtual assistants seamlessly integrate into daily life, assisting with tasks like scheduling, recommendations, and customer service. The primary barrier to achieving this vision is a "knowledge and data problem," not the technology itself. Data sources are not well-curated, and organizational knowledge is not codified. Organizations compete based on their knowledge of customers, markets, and internal processes. Virtual assistants (chatbots) need access to this knowledge to be effective. Companies must build content processes now to avoid being left behind. Lack of investment in knowledge management could lead to significant inefficiencies and competitive disadvantages. Successful digital transformation requires executive vision and long-term commitment. Short-term financial pressures can undermine these initiatives. Companies need to build foundational applications and curate their data effectively. Gamification and clear communication can help alleviate fears of job displacement. Ways to tune in: Spotify: https://open.spotify.com/show/6PpvYXoXjAYl8auDpmShYi Apple Podcasts: https://podcasts.apple.com/ie/podcast/seth-earley-on-setting-the-ground-work-for-ai/id1294125864?i=1000551515004 Telus International: https://www.telusinternational.com/insights/digital-experience/resource/podcast-setting-the-groundwork-for-ai-implementation?linktype=ai-and-bots-search-page&linkposition=1 Connect with Seth Linkedin - https://www.linkedin.com/in/sethearley/ Website - https://www.earley.com/ Twitter - https://twitter.com/sethearley

EIS Recognized Among Thinkers360's Top 50 Global Thought Leading Companies on AI

May 21, 2024

We are thrilled to announce that Earley Information Science has been recognized as a top thought leader in the field of Artificial Intelligence by Thinkers360. This prestigious accolade is a testament to our commitment to innovation and expertise in the ever-evolving world of AI. We are honored to be included in this esteemed list alongside other industry leaders. Check out the full list of top companies shaping the future of AI at Thinkers360.

Making Better Decisions: Leaders in Data Podcast Welcomes Seth Earley As Guest

Apr 19, 2024

Seth joins host, Ryan Sullivan, to share his take on data strategy, information architecture, and leveraging data for business outcomes. Seth also dives into the significance of intentional information architecture, semantic models, and knowledge graphs for improved decision-making. It’s an adventurous episode you don’t want to miss! Listen now. Key Takeaways Effective decision-making starts with a clear definition of business objectives and desired outcomes, prioritizing them over mere reliance on tools or processes. By emphasizing objectives, decision-makers can align strategies more closely with overarching goals, enhancing the likelihood of successful outcomes. Establishing a robust foundation centered on semantic and data architecture is essential for maximizing the efficacy of technology within any organization. By prioritizing semantic clarity and solid data structures, businesses can enhance their ability to harness technology for strategic advantage. Leaders should recognize that data is merely a tool that needs a purpose. Without understanding the specific needs and strategy of the business, data can't be used effectively. Creating a comprehensive framework for managing data, knowledge, and content within the organization is crucial for optimizing processes and enhancing decision-making capabilities. By establishing such a structure, businesses can ensure efficient data flow, facilitate knowledge sharing, and empower informed decision-making at all levels. Letting an ontology serve as the infrastructure for the organization's data can transform it into a formidable knowledge graph, enabling more precise retrieval and application of information. Leaders and communicators should stay informed on the latest in knowledge architecture and data strategy through books, seminars, and workshops to keep their organization at the forefront of efficient and effective data use. Focus on the actions and strategies that will provide the most significant return on investment (ROI) by asking the critical question of how specific data use aligns with and supports the broader business strategy. Ways to tune in: Spotify: https://open.spotify.com/show/6PpvYXoXjAYl8auDpmShYi Apple Podcasts: https://podcasts.apple.com/us/podcast/making-better-decisions-leaders-in-data/id1739178505 Amazon Music: https://music.amazon.com/podcasts/5e2ec300-0c66-4e24-8b01-0586af60235c/making-better-decisions-leaders-in-data Podchaser: https://www.podchaser.com/podcasts/making-better-decisions-leader-5672586 Transistor: https://www.makingbetterdecisions.live/episodes YouTube: https://www.youtube.com/@MakingBetterDecisions/podcasts Connect with Seth Linkedin - https://www.linkedin.com/in/sethearley/ Website - https://www.earley.com/ Twitter - https://twitter.com/sethearley

PRESS RELEASE: Earley Information Science (EIS) and Rezolve.ai Join Forces to Pioneer AI Solution, Prioritizing Knowledge Management

Feb 13, 2024

Earley Information Science (EIS) and Rezolve.ai Join Forces to Pioneer AI Solution, Prioritizing Knowledge Management Earley Information Science (EIS) is proud to announce a strategic partnership with Rezolve.ai, a leading GenAI-powered IT Services Management (ITSM) solutions provider. This collaboration marks a significant leap in addressing crucial gaps in the AI landscape, with a strong emphasis on data quality, curation issues, and the pivotal role of a robust knowledge management strategy. The partnership is grounded in the shared philosophy of "There's No AI Without IA," underlining the inseparable link between Artificial Intelligence (AI) and Information Architecture (IA). Unlike many AI vendors that overlook data quality and knowledge management, Rezolve.ai shares EIS's commitment to these fundamental factors in powering a successful generative AI solution. Key Highlights of the Collaboration: Out-of-the-Box Solution: Rezolve.ai brings a unique out-of-the-box solution tailored to EIS's ideal customer profile. This solution comprehensively addresses data quality and curation issues, providing a holistic approach to knowledge management. 2-Week AI Assessment Sprint: EIS can deploy the tool with a limited set of use cases defined in a 2-week AI Assessment sprint. This results in a Proof of Value project that seamlessly scales to full deployment. Conversational Knowledge-Driven Approach: Rezolve.ai understands the critical need for unlocking enterprise knowledge using the power to elevate employee experience and productivity. This collaboration acknowledges the importance of knowledge and information architecture in supporting employees and customers effectively. Roadmap for Knowledge Gaps: During the 2-week sprint, EIS establishes a high-level roadmap for remediating identified knowledge gaps and architecture challenges. This proactive approach ensures a clear path for successful deployment. Establishing Process Metrics: The collaboration focuses on establishing target process metrics to showcase a clear Return on Investment (ROI) for full deployment. This transparency gives EIS's customers a tangible understanding of the value delivered. "We are thrilled to partner with Rezolve.ai to offer our customers a comprehensive AI solution that not only leverages cutting-edge technology but also addresses the fundamental aspects of data quality and knowledge management," said Seth Earley, Founder and CEO of Earley Information Science. This collaboration reinforces Earley Information Science's commitment to providing innovative solutions that align with our customer's needs. By combining Rezolve.ai's expertise with our knowledge-driven approach, we aim to empower businesses to unlock the full potential of generative AI. About Earley Information Science (EIS): Earley Information Science (EIS) is a pioneering firm specializing in information management, knowledge organization, and search optimization. Our core mission is to empower organizations by enhancing their information architecture, taxonomy, and content classification. Through our expertise, we significantly improve digital assets' findability, usability, and overall user experience. About Rezolve.ai: Rezolve.ai is a GenAI-enabled modern AITSM solution that integrates with Microsoft Teams to streamline employee support through conversational ticketing, conversational automation and conversational knowledge. This innovative approach turns your IT support team into superheroes, with the GenAI SideKick empowering them to deliver unparalleled service.

Dell Technologies Streamlining Customer Service Welcomes Seth Earley As Guest Speaker

Dec 4, 2023

Streamlining Customer Service with Artificial Intelligence with Bit Rambusch and Seth Earley Listen now. Key Takeaways Seth helps answer where AI fits in the world today and where does it go from here. How is AI and it's related innovations are impacting how businesses will compete this year and in the near future. Which capabilities will allow you, the listener, to integrate AI into your workplace and allow you to become more competitive and more efficient. Connect with Seth Linkedin - https://www.linkedin.com/in/sethearley/ Website - https://www.earley.com/ Twitter - https://twitter.com/sethearley

Seth Earley Recognized Among Top 50 Global Thought Leaders on Customer Experience 2023

Dec 4, 2023

Congratulations to Seth Earley for being named to Thinkers 360 leaderboard for top thought leaders and influencers on Customer Experience. See the full list here.

CXO Outlook Features Seth Earley

Nov 17, 2022

Seth Earley's article, "Making the Best of AI - What Executives Need to Know" has been featured in the November 2022 "10 Most Influential CEOs in 2022" issue of CXO Outlook. In this article Seth covers the top issues that execs need to keep in mind when trying to get the most from their (AI) technology investments. Read the full issue here. The article can also be found on the CXO Outlook site here.

Science of CX Welcomes Seth Earley As Guest Speaker

Oct 6, 2022

Successfully Integrating AI Systems Into Your Business with Seth Earley and Steve Pappas Listen now. Key Takeaways Seth provides us a basic description of what AI is all about, and what its major components are How owning a knowledge management strategy can go a long way in helping you plan and execute AI systems into your business Leveraging the power of machine learning to collect data on your customers’ behavior Science or Magic? How AI can provide you with reliable predictions for what content, products, or services your customers crave Things to take into consideration when building your business foundational knowledge Ways of capturing explicit knowledge and ensuring it is more readily consumable and accessible How knowledge can act as a key differentiator in your business practice The importance of mapping your customer’s journey Why metrics are vital when it comes to data collection and storage Connect with Seth Linkedin - https://www.linkedin.com/in/sethearley/ Website - https://www.earley.com/ Twitter - https://twitter.com/sethearley

Seth Earley Speaks on AI and the Future of Work

Oct 5, 2022

Seth Earley, author of The AI-Powered Enterprise, discusses the future of knowledge management. AI and the Future of Work, Episode 37 Listen and learn: Seth’s contribution to AI history… including the term he coined that was co-opted by former IBM CEO Ginni Rometty Why all AI is a data (and information architecture) problem How the Applied Materials field services team reduced time spent finding information by 50% with knowledge engineering and ontologies Why proper information architecture is required for virtual agents to reduce call volume and help live agents What has changed since Seth first published his AI book in 2020 The benefits of semantic search vs. traditional keyword search Where to start with a knowledge management strategy Why “data scientists spend more time being data janitors” How to mitigate the impact of bias in AI training data References in this episode: How AI can detect employee burnout The Innovation Delusion on Amazon Earley Information Science The AI-Powered Enterprise on Amazon Kevin Dewalt, Prolego CEO, on AI and the Future of Work

Conversations with Allies - Tech in the Right Direction

Aug 9, 2022

 Seth Earley appeared on the Tech in the Right Direction podcast. He spoke with Jennifer Didier, president of Directions Training about changing industries mid-career. You can listen to the conversation here:

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Earley Information Science Team

We're passionate about managing data, content, and organizational knowledge. For 25 years, we've supported business outcomes by making information findable, usable, and valuable.

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