What is the Role and Future of AI in CX Excellence? [Panel]
How does AI best increase your relevance to your customer and advance an orchestrated journey? In this discussion, panelists will share where their organizations use AI most effectively, from virtual service agents to individualized content streams. They’ll discuss market trends most impacting their industries, their logic in tool selection - from automation to more sophisticated tools, and their thoughts on prioritizing AI in your CX initiatives when budgets are restricted. This discussion will include how their businesses measure AI performance and ROI, and where their organizations are heading with future AI utilization to support excellent, personalized customer experiences.
Panelists:
- Richard Hein, Editor-in-Chief, CMSWire/SMG
- Seth Earley, Founder & CEO, Earley Information
- Tara Duke, Executive Director of Business Transformation, Verizon
- Mark Smith, President, Kitewheel