News & Events

Seth Earley, Earley Information Science's CEO, was recently featured as a guest on Ashleigh Faith's IsA Data Thing YouTube channel. They talked about a wide range of data related issues from getting buy-in from stakeholders to pushing AI technology vendors to explain how their algorithms work in business terms. Earley also made the point that companies need to demand that demos and PoC exercises use their own data - since the tools always work flawlessly when using demo data. Listen/watch the full conversation here.

HBR Editors Pick Seth Earley's Article To Appear In Special Issue The editors of the Harvard Business Review selected Seth Earley's article "Is Your Data Infrastructure Ready for AI?" to be included in a Special Issue, a collection of articles from HBR’s archives. Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars and practitioners. HBR editors handpick each article for its relevance and insight. This issue, "How AI Is Changing Work" focuses on artificial intelligence and what managers need to know about it. This special issue is on news stands now. You can order an electronic or paper copy on the HBR website.

CX Power Hour Human + Machine: The Future Of Customer Service Watch the Replay August 31, 2021 1PM PST/4PM EST There’s been much debate among CX leaders over what the future of customer service looks like, specifically around the reliance on chatbots and artificial intelligence. Do you expect to see bots ruling the industry or believe that traditional human-to-human interaction will prevail? In this session of CX Power Hour, leaders in the CX industry will discuss the future of customer success and how the emotional intelligence of humans paired with the machine learning techniques of bots can change the CX world and increase customer satisfaction. Panelists:

The North Star, Thursday at 8 AM Pacific August 5th 2021: The AI-Powered Enterprise: Is Your Organization Prepared? More and more organizations are seeking to deploy artificial intelligence (AI) solutions. AI is promoted as being able to transform every aspect of how organizations function, yet this vision is far from reality. As episode guest Seth Earley said in his recent book, The "AI-Powered Enterprise", in spite of multiple generations of investments and billions of dollars of digital transformations, organizations are still struggling with information overload, which undercuts efforts to excel at customer service, reduce costs, and maximize efficiency.The foundation of ensuring that an organization can function as an efficient biological ecosystem is the accurate perception, interpretation, and communication of data. When organizations are broken into silos that do not or cannot communicate, rely on incompatible information and vocabularies, and are drowning in “junk” data, the overall ecosystem cannot function effectively and AI projects fall well short of expectations. The result of these challenges is degradation of the customer experience and corresponding reductions in revenue and market share. William Ulrich and his guest, Seth Earley, will discuss what it takes to deliver effective AI solutions, including effective ontologies or knowledge domains and relationships. AI tools may sound like an easy path to AI deployment, but when underlying information required by those solutions is incomprehensible at scale, AI technology will not come close to reaching its potential. Check out this episode of The North Star to gain practical insights into the essential aspects of AI deployment as William and his guest take the conversation well beyond the vendor hype to gain clarity for a path forward.