The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs....

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The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

July 14, 2021

The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs....

Prerequisites for Effective and Meaningful Automation - CCW 2021 Las Vegas

July 12, 2021

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" discusses how to ...

4 Benefits of Implementing PIM Software

May 11, 2021

Product data management (PDM) is a crucial investment that top performers in the market have made to make their product information more fin...

5 Misconceptions About Data and AI Projects

April 21, 2021

This article by Seth Earley was originally published on MDM.COM. Machine learning and AI programs run on data. The quality and reliability o...

Grow Revenue and Improve Operations with Visual Search

April 21, 2021

Recorded - available as on demand webcast Visual search – the ability to search your product catalog and supply chain based on a photo taken...

How to Tackle Complex Product Configuration Documentation Challenges with Component Content

March 30, 2021

This Articles originally appeared on MDM.com on February 8, 2021. Any distribution organization that sells a solution with many options, com...

How AI Powered Applications Are Transforming Human Resource Management and Streamlining the Digital Workplace

March 24, 2021

Recorded - available as on demand webcast Human resource management teams have been through a lot over the last year as they have coped with...

How To Use Data Driven Decision Making To Improve Ecommerce Outcomes

March 22, 2021

Is the money your company spending on product data management paying off? How do you know where you should invest? If you are not sure, you ...

PIM Implementation: Lessons Learned from 3 SAP Hybris Case Studies

March 22, 2021

With the acceleration of digital transformations brought on by the COVID-19 pandemic, almost every organization is facing challenges in how ...

How HR Can Up Their Tech Prowess

March 1, 2021

This Articles originally appeared on Reworked on March 1, 2021. Human resources doesn’t always have a say when it comes to technology initia...

The Architectural Imperative for AI-Powered eCommerce

February 26, 2021

This article originally appeared on RTInsights. Remember, there is no AI without IA. Make sure that information architecture works and your ...

Coding the Future Podcast - The Data Driven Enterprise

February 17, 2021

Seth Earley joins Dr. Sharon Jones on her podcast "Coding the Future" for a wide ranging conversation about creating the data driven enterpr...

Coding the Future Podcast - The Data Driven Enterprise

February 17, 2021

Seth Earley joins Dr. Sharon Jones on her podcast "Coding the Future" for a wide ranging conversation about creating the data driven enterpr...

What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance?

January 26, 2021

This Articles originally appeared on Customer Contact Advisor on January 22, 2021. We’ve all been there: waiting for a support rep and provi...

Tackling Complex Product Configuration Documentation Challenges with Component Content

January 20, 2021

Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...

How Information Architecture Improves Customer Experience

October 16, 2020

As executives look for ways to improve the customer experience, it is important to realize that a good customer experience assumes you have ...

Knowledge Architecture - The Path to Automating Customer Support Interactions

May 19, 2020

There is an ever increasing focus on reducing customer support costs while improving customer satisfaction.  While these appear to be confli...

Is Your Organization Is Ready To Take On An AI Project?

May 18, 2020

Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...

The Role of Ontology and Information Architecture in AI

May 18, 2020

There are two primary approaches to powering AI. One is through machine learning, in which AI systems learn from examples. We hear a great d...

Five Keys to Success for Digital Transformation

May 15, 2020

More organizations than ever are working to implement digital transformations, but stepping back to understand the critical steps can be dif...

How AI Projects Fail, and 3 Key Ingredients for Success

May 5, 2020

Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that describe AI as the creatio...

New Age of Knowledge Management

April 23, 2020

Knowledge management is experiencing a resurgence because of the growing awareness that not only can it solve current problems, but it can a...

Tips and tricks for simple and quick folder and file naming conventions

April 14, 2020

With the current crisis, organizations are finding that they have to quickly enable remote work.  For some organizations this is not a big s...

Four Critical Elements of Metrics-Driven Information Governance

March 10, 2020

The importance of information governance is recognized by most organizations, both for its operational value and its role in supporting such...

Who Owns the Business Ontology - Staffing Up For Ontology Development

March 9, 2020

In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...

A Pragmatic Approach to Digital Transformation

March 9, 2020

Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...

How Ontologies Drive Digital Transformation

January 15, 2020

Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...

How Product Attribute Schema Design Works As A Competitive Advantage

November 1, 2019

Organizations compete on their data.  Every interaction with your organization is facilitated by data and content. Being able to present the...

Winning in the Digital Divide by Harnessing the Power of High-Quality Product Data

August 19, 2019

The pressure is on for B2B distributors to up their online game as millennials, who are digital natives, are increasingly becoming their buy...

Data Governance: Achieving Sustainability Among Whiners

July 10, 2019

Recorded - available as on demand webcast Let’s face it - no one likes the ‘G’ word. It’s too often a sour antidote to excitement and nimble...

Why AI? A Case Study With ADP

February 21, 2019

Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...

There’s No AI Without IA: 5 Insights You Don’t Want To Miss

February 14, 2019

Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...

Bridging Silos and Managing Change During Digital Transformations

November 12, 2018

“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...

Differentiating Your Company through the User Experience

July 18, 2018

How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...

Voice Interfaces to Content and Data – Supporting Conversational Commerce and Semantic Search

June 20, 2018

Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...

Four Steps to Making Artificial Intelligence Actually Work

June 14, 2018

I attended a conference a while back about the future of the digital worker and the use of artificial intelligence.  I came to the event wit...

The Lure of Emerging Technologies: Getting Ready for New Challenges

May 21, 2018

Two very interesting and seemingly contradictory trends are taking place in the information landscape.  On the one hand, technologies are ev...

How to Talk to Executives About AI

April 16, 2018

What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...

The Internet of Things and Product Data

March 28, 2018

In 2012, IBM estimated that the number of devices that were expected to be connected to the internet by 2015 would be in 1 trillion.  It tur...

Chatbot Best Practices - Webinar Overflow Questions Answered

March 22, 2018

WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...

Knowledge Engineering, Knowledge Management and Chatbots

February 21, 2018

Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...

Knowledge Engineering: Structuring Content for Artificial Intelligence

February 20, 2018

EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges.  Like many l...

Enterprise Adoption of AI Technology: Looking ahead to 2018

January 17, 2018

Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...

Enterprise Adoption of AI

January 15, 2018

While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...

The Customer Data Platform – A Path to a Unified Customer Experience

December 6, 2017

Recorded - available as on demand webcast Why don’t we hear more stories about companies that are delivering a truly unified customer experi...

Are Chatbots a Good Place to Start Your Enterprise AI Initiative?

November 30, 2017

I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai.  In the...

Overcoming Personalization Challenges: The Role of the Customer Data Platform

November 16, 2017

At the end of the day, everything boils down to providing value for a customer.  The more we know about our customers, the better we can pro...

Myth vs Reality in Artificial Intelligence

October 27, 2017

I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...

Training AI-driven Support Bots to Deliver the Next Generation of Customer Experience

October 25, 2017

Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...

Physical to Digital – How the Grocery Sector is Poised for Transformation

October 19, 2017

Covid Is Accelerating Transformation of the Grocery Industry The grocery industry is the last major retail sector to seriously address consu...

The Personalization Chasm – From Lab to Production

October 17, 2017

AI-driven personalization holds a lot of promise for marketers. However, few have managed to put the promise into practice because the leap ...

Ontologies for ecommerce personalization - going beyond taxonomies

September 26, 2017

Knowledge is continually evolving, with new designs and discoveries leading to innovation across all industries. Sellers of technical produc...

How Taxonomy Enables Innovation in B2B Ecommerce

September 20, 2017

Taxonomies have evolved over the years from being a way to navigate a website to providing the underpinnings of advanced ecommerce innovatio...

Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence

June 20, 2017

Knowledge management is undergoing a renaissance.  However, it is not being called knowledge management.  Instead, it is hiding under the co...

Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants

June 7, 2017

Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain.  The...

Shiny Things and Bad Data: The Two Biggest Challenges Facing CIO’s and CTO’s

May 19, 2017

When I speak to CIO’s and CTO’s, they are grappling with two things:  Staying up to date with new capabilities that the business either want...

Roundtable Series Session 3: How Financial Services Organizations are Using Chatbot in Customer Service

May 10, 2017

Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...

Knowledge Bots and Machine Learning

April 18, 2017

We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...

Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare

April 12, 2017

Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...

Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration

March 29, 2017

Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...

3 Ways Product Data Can Help Fulfill Your Brand Promise

March 13, 2017

Digital transformation as a concept has lost a lot of its meaning and has become a catch-all for many types of information initiatives.  Wha...

The Evolving Role of the Chief Data Officer

February 22, 2017

Recorded - available as on demand webcast The CDO is a relatively new role.  In some organizations the CDO is a key interface with the rest ...

Digital Governance: It’s a Numbers Game (Metrics, KPI’s, and ROI, that is)

February 21, 2017

The digital journeys that all organizations are continuing have one thing in common – the need to intentionally and proactively manage, cont...

Knowledge Management and User Engagement – Weaving the Experience into Work Practices

January 26, 2017

Organizations are maturing in their understanding of knowledge management.  But true engagement and acceptance is still a major obstacle to ...

Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience

January 18, 2017

Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...

Back to Basics: Getting to the Next Level in Knowledge Management

November 30, 2016

Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...

EIS Podcast Episode 5 - Content Strategy Success

November 22, 2016

  In this episode of “Earley On…”, Seth Earley, CEO of Earley Information Science discusses the topic of Content Strategy: the elements, the...

A New Approach to Data, Content and Knowledge Management - Do it Right

November 14, 2016

Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...

Designing the Next Generation of Content Strategy

October 26, 2016

Recorded - available as on demand webcast How to make your content work with the new marketing technology The new generation of marketing so...

Knowledge Management in Healthcare and Life Sciences

October 16, 2016

In the age of observational outcomes, skyrocketing healthcare costs and personalized medicine, applied knowledge impacts every aspect of the...

The Coming Chatbot Craze (and What You Need to Do About It)

September 21, 2016

At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...

How Metadata Runs The World

August 15, 2016

Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world.  A friend sent me ...

How Companies Are Benefiting from “Lite” Artificial Intelligence

July 26, 2016

This Articles originally appeared in the Harvard Business Review on July 19, 2016. Artificial intelligence is hot, but also daunting. The la...

Raise the Bar on Customer Experience with Maturity Models

July 25, 2016

This Articles first appeared on July 15th on CMSWire. Gone are the days when a brand could get away with a mobile experience that's a miniat...

Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership

July 20, 2016

Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...

How to Train Your Robot

July 20, 2016

What do curated content, personalization and machine learning have in common?  Personalization is all about giving people appropriate inform...

Site Search: The Battle for Relevance

July 19, 2016

Recorded - available as on demand webcast Your site is under constant scrutiny by Google, and much of your content strategy is geared toward...

Cognitive Search – The Next Generation of Information Access

June 21, 2016

You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...

EIS Podcast Episode 3 - Enterprise Search

June 20, 2016

  In this episode of “Earley On…”, Seth Earley, CEO of Earley Information Science discusses the hard problem of Enterprise Search and its va...

Getting more from SharePoint Part 1

June 9, 2016

This Articles was originally published in the June issue of KMWorld Magazine and online. Using “intranet in a box” preconfigured offerings  ...

Metric-Driven Information Governance

May 31, 2016

This Articles originally appeared in the March/April 2016 issue of ITProfessional Magazine.   Information governance does not typically rece...

Semantic Tagging and Data Mining to Improve SEO

May 17, 2016

What do we mean by “semantic tagging”?  Isn’t that just tagging? The answer is yes and no. Semantics refers to the study of meaning.  Taggin...

Smart Merchandising – Inspired by Artificial Intelligence

April 21, 2016

“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...

OK so Enterprise Search is "Janky" - Now what?

April 20, 2016

Recorded - available as on demand webcast Search for the enterprise seems to have hit a wall. Bad search is the top complaint of users inter...

Earley On Podcast Episode 2: Internal Collaboration and the Customer Experience

April 14, 2016

  In this episode, Seth Earley, CEO of Earley Information Science, discusses the topic of how internal collaboration affects customer experi...

Artificial Intelligence - What Really Works for the Enterprise and How to Get There

March 25, 2016

I was just given an Amazon Echo as a gift and was very excited to connect it and set it up. For those of you less familiar with Echo, it is ...

Earley On Podcast Episode 1: Intro to Machine Learning & Artificial Intelligence

March 23, 2016

  In this episode of the "Earley On…” podcast, hear Seth Earley, CEO of Earley Information Science, discuss the topic of machine learning an...

Meaningful Metrics: Aligning Operational Metrics with Marketing and Customer Experience

March 16, 2016

Recorded - available as on demand webcast Analytics and big data are the buzzwords de jour. But what is meaningful and how can success be me...

Internal Collaboration and Customer Engagement

February 17, 2016

Recorded - available as on demand webcast Engaging with customers and providing an excellent customer experience depends on several capabili...

The Business Value of Metrics Driven Information Governance

December 17, 2015

Recorded - available as on demand webcast Governance is the glue that holds various content, knowledge and data management initiatives toget...

Why the Timing is Right for Knowledge Management Portals

November 18, 2015

Knowledge management portals have gone in and out of style over the years.  Portals were the rage back in the early 90’s, promising the “int...

How to Build a SharePoint Knowledge Portal that People Love to Use

November 17, 2015

Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...

Contextualizing Customer Journeys

November 12, 2015

Recorded - available as on demand webcast Journey mapping is an essential part of understanding and optimizing the customer experience at ea...

Digital Customer Engagement

October 22, 2015

Recorded - available as on demand webcast Every organization has a different level of digital commerce maturity. Some are highly advanced in...

Measuring Digital Marketing Maturity in a Complex Environment

October 20, 2015

As technologies evolve and processes are digitized, the marketing and customer experience function is being transformed.  Whether this trans...

Digital Marketing in the Age of Big Data

October 14, 2015

Digital Marketing is the subject and focus of so many things nowadays that many have come to accept the axiom that “all marketing is digital...

Intelligent Agents, Cognitive Computing and Artificial Intelligence

September 28, 2015

Artificial Intelligence is gaining greater currency in today’s culture.  From movies such as Ex Machina and Her to the popular press warning...

Cluster Analysis in Big Data Mining Explained - Without the Math

September 28, 2015

So we’ve all heard the term “big data” by this point - lots and lots of data coming from many sources, some of them disparate, most of them ...

Building a Digital Transformation Roadmap

September 24, 2015

Recorded - available as on demand webcast Building a digital transformation roadmap requires a clear vision for where your digital business ...

Navigating the Marketing Technology Landscape

August 27, 2015

Recorded - available as on demand webcast What’s in your marketing technology stack? How will you choose from 2,000 or so vendors as you bui...

Does your site present search results effectively, or make visitors flee?

August 19, 2015

After a prospective customer has gone through an Internet search, successfully arrived at your company’s website, and searched for the speci...

Connecting the Pieces of Your Marketing Cloud

August 18, 2015

This Articles first appeared in CMSWire.   Marketing clouds are trying to achieve convergence among all of the digital marketing elements. B...

Boosting your search results: White Hat or Black Hat?

August 18, 2015

Given that few people go beyond the first page or two of search results, most organizations find that the incentive is high for using every ...

Why Information Taxonomy Must Represent the Landscape of the Business

August 18, 2015

"Master Data, enterprise architecture and digital transformation begin with a conceptual view of the enterprise." In the online world, a gre...

Customer Experience Analytics - Developing a Customer Analytics Roadmap

July 23, 2015

Recorded - available as on demand webcast Analytics can tell us a great deal about how your customers are responding to messaging, how they ...

Digital Maturity - Traversing the Marketing Technology Learning Curve and Building a Roadmap for the Enterprise

July 15, 2015

Most organizations are realizing that understanding and embracing the sea change that is impacting the marketing function will mean the diff...

Making Sense of Marketing Technology – A World of Confusion and Complexity

June 12, 2015

Most marketing people involved in marketing technology (also referred to as “martech”) are by now familiar with the Lumascape technology lan...

Metrics for Measuring the Customer Experience and Digital Marketing Success

June 10, 2015

Recorded - available as on demand webcast One area that is receiving an inordinate amount of attention and resourcing is that which drives m...

Analytics, Machine Learning, and the Internet of Things

June 4, 2015

This Articles originally appeared in ITProfessional Magazine, Jan/Feb 2015. Our increasingly connected world, combined with low-cost sensors...

Mining Business Insights with Big Data Analytics and the Internet of Things

June 3, 2015

Recorded - available as on demand webcast With the Internet of Things, distributed intelligence will allow for automated replenishment which...

The Business Potential of Machine Learning and Cognitive Computing

May 27, 2015

Recorded - available as on demand webcast As programs and devices get smarter, special purpose applications will become more adaptable and s...

Putting the Context in Mobile Content and E-Commerce

May 1, 2015

This Articles was originally published on CMSWire on February 9, 2015. Mobile is a lifestyle, not a channel. So the value of mobile devices ...

Aggregate Content: Why You Need to Have It

March 16, 2015

In today’s world of content and data coming from multiple sources and in multiple formats, the idea of aggregate content is one of much disc...

Searchandising - Making the Customer Feel Special Every Time She Searches

March 7, 2015

In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....

Making it Personal: Strategies for Creating Meaningful Customer Interactions

February 23, 2015

Relevant, personalized content can significantly improve outcomes and improve revenue—some organizations have reported uplift of 70% for pro...

Mining Big Data: An Overview

January 20, 2015

“Big Data” has become one of the hottest topics in both information science and corporate settings alike.  As the internet and its amount of...

Data Hygiene - the Unsexy but Necessary First Step Toward Omnichannel Success

January 18, 2015

An article in the Harvard Business Review online entitled “Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)” addressed co...

Prioritizing Enterprise Content Programs: Where to Begin?

October 22, 2014

I just returned from a working session with a large retail client, during which we discussed ways to begin the next phase of their content s...

The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets

August 18, 2014

IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...

The Digital Transformation: Staying Competitive

August 13, 2014

This Articles was originally published in the March /April 2014 issue of IT Pro. It’s easy to argue that today’s information technologies ac...

Information Architecture: The Engine that Drives Retail

August 11, 2014

This Article originally appeared on June 22, 2014 in CMSWire. Under pressure from pure play e-Tailers such as Amazon and eBay, brick and mor...

Mobile Commerce: A Broader Perspective

August 11, 2014

This Articles was originally published in IT Professional in May 2014 “Software is eating the world” is a famous quote from investor and sof...

Master Data Management and Enterprise Taxonomies - A Common Vision

July 22, 2014

Building shared understanding and a common vision is part of the process.  One of our enterprise customers is a large retail organization th...

Big Data and Predictive Analytics: What’s New?

May 15, 2014

This Article was published in the January/February issue of IT Professional.  There’s a lot of noise and nonsense about so-called big data, ...

Monetization - Adding Value To Data With Metadata

April 23, 2014

Metadata gives information meaning. Metadata is therefore the basis for monetizing information, because the ability to monetize depends on a...

The Top 4 Key Concepts Driving Digital Transformation

April 23, 2014

Organizations from large enterprises to one-man shops are in the midst of a digital transformation.  Some gladly embrace the change. Others ...

Predictive Analytics for Insurance - Part 1: What’s Truly New for the Industry?

January 2, 2014

Big Data Noise There’s a lot of noise and nonsense about so-called Big Data, especially about its role in the new and exciting field of “pre...

Predictive Analytics for Insurance Part 2: Classes of Application and Tools for Competitive Advantage

January 2, 2014

In part one of this two-part series, we discussed what was new about analytics.  The insurance industry has been using analytics in various ...

The Problem with Big Data is Context - Information Architecture Makes the Difference

November 27, 2013

The story of the blind men and the elephant illustrates how a limited perspective can lead to erroneous conclusions.  Big Data can create th...

Intelligent Virtual Assistants Are Search-Based Applications

October 16, 2013

Intelligent assistants recognize what users are looking for; and provide precise and relevant answers.  How do you go from the search system...

Upping Your Findability Game

October 15, 2013

We often think of search results as a list of links to documents or webpages.  The more precise and relevant the better.  But that’s not rea...

Customer Analytics – Measuring and Evolving the Customer Experience - Part 2

October 14, 2013

Making Sense of Unstructured Customer Feedback (leveraging Big Data) and Linking to Processes In part one of this series, we discussed the c...

What is Semantic Search?

September 18, 2013

Semantics is the study of meaning. So a semantic search is one which “seeks to improve search accuracy by understanding searcher intent and ...

Customer Analytics – Measuring and Evolving the Customer Experience - Part I

July 31, 2013

Using Big Data To Predict Online & Mobile Banking Needs In part one of this two part series on customer experience and analytics, we’ll expl...

Information Architecture – What It Takes to Succeed

July 24, 2013

This Articles was originally published in the Jan/Feb 2013 issue of Intranets: Enterprise Strategies and Solutions. Intranet solutions that ...

DITA – Are You Paying Attention?

July 24, 2013

Look up ‘DITA’ in the Acronym Dictionary and you’ll find 6 different definitions.  Even knowing what the letters stand for (*) doesn’t put u...

The Power of Metadata - What the NSA Can Teach Enterprise Big Data

June 21, 2013

Metadata in the news?  Who would have thought that metadata would be explained to the public through mainstream media outlets?   Nearly ever...

The Perfect Storm – Social, Mobile and User Experience

June 18, 2013

This Articles was originally published in the July/August 2012 issue of Intranets: Enterprise Strategies and Solutions. I returned from a te...

Why Enterprise Information Architecture Matters

May 21, 2013

My initial title for this was “Why Enterprise Integration Matters”. This seems like an obvious statement. Of course it matters. It’s like sa...

Mobilizing for Digital Asset Management Projects – Specifically the Metadata

April 17, 2013

Digital Asset Management has a particular meaning with regard to classes of technology.  The term usually refers to the management of rich m...

It’s In There – When Do You Need an Information Architect?

March 19, 2013

I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...

On the Road out of Metadata Chaos Toward Maturity: Strategic Listening

December 28, 2012

Complexity and enterprise maturity Cloud applications development, NoSQL database environments, and hybrid platforms, such as MongoDB, treat...

Cross Industry Trends in Information Management and Information Architecture

September 17, 2012

The single most prevalent factor in business across sectors is the increasing speed of knowledge and information processes.  The difference ...

Keeping SharePoint from Becoming an Information Shantytown

August 16, 2012

SharePoint is a near-ubiquitous platform for content and document management. In order to get the most from the platform, it's important to ...

Ten Common Mistakes When Developing a Taxonomy

July 22, 2012

During the course of our consulting engagements over the years we have seen businesses make all kinds of mistakes when developing taxonomies...

Google Knowledge Graph and Taxonomy - It's in There

May 21, 2012

Google has just announced the Google Knowledge Graph (GKG).  Check out a video about Google Knowledge Graph here. According to Google, this ...

KMWorld Whitepaper: Intelligent Search—Making the Most of Metadata

April 26, 2012

This Articles appeared in the KMWorld May 2012 WhitePaper, Best Practices in Intelligent Search.  To receive KMWorld content, including this...

Transforming Information into Knowledge, Part III

April 23, 2012

This Articles, by Seth Earley, was published on CIOUPDATE.COM on September 30, 2011. Keeping up with a fast paced dynamic business is challe...

Transforming Information into Knowledge, Part I

April 23, 2012

This Articles was published on CIOUPDATE.COM on August 3, 2011.   Business changes faster than technology can support. That is just a fact o...

Transforming Information Into Knowledge, Part II

April 23, 2012

This Articles, by Seth Earley, was published on CIOUPDATE.COM on August 26, 2011. In part one of this series, I explored how effective acces...

How To Contain Your Marketing Assets Costs

April 23, 2012

This Articles was originally published on CMO.com on November 9, 2011.  Marketers need to organize, manage, and repurpose marketing assets i...

Where is DAM in Your Organization?

March 18, 2012

As the cost of creating and managing digital assets drops, organizations are finding that many different business processes are seeking to i...

Reality of Healthcare Digitization: the Practical versus the Possible

November 14, 2011

Healthcare information technology is undergoing enormous changes with broad consumer impact. One major area of innovation is mobile healthca...

Five Reasons Why Records Managers Need to Care about Content Management

October 18, 2011

How can you tell the difference between an introverted records manager and an extroverted records manager?  The extrovert stares at your sho...

Why Taxonomy is Critical to Master Data Management (MDM)

July 31, 2011

Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...

Is IBM Watson Technology Practical for the Enterprise?

May 12, 2011

This Articles was published online at Baseline Magazine on May 3, 2011. IBM’s Jeopardy-playing Watson computer has been hailed as a technolo...

Developing a Content Maintenance and Governance Strategy

January 7, 2011

This Articles, by Seth Earley, was published in the December 2010/January 2011 issue of ASIS&T Bulletin. Governance is not a simple process ...

Audience Modeling For Taxonomy Development

February 15, 2009

Regardless of whether you're designing front-end interface functionality or crafting an information architecture that serves as the clothes ...

Improve The Value Of Knowledge Through Labeling And Categorization

December 3, 2008

Here is the question posed by Arnold King (http://arnoldkling.com) "I am interested in the phenomenon of knowledge specialization.For exampl...

Conquering Chaos via Smart Content Management — Interview with Seth Earley

June 29, 2008

Managing content — whether documents, transactional data or digital assets — is about providing content in context. Users can't find what th...

Taxonomy Project RFP Considerations

December 9, 2007

We recently had a prospect ask what they needed to consider as part of their taxonomy RFP. Here are some things to include: 1. Specific appr...

Building the Business Case for Enterprise Search

October 18, 2007

What’s Your Search Story? Recently, I asked a list of colleagues for their thoughts on building the business case for search, since a client...

Text Mining: Search's Silver Lining

April 1, 2007

Looking for information inside an organization is different from looking for information on the Web. As more people use the search services ...

Knowledge Mapping - A Fast Way to the Heart of the Organization

March 24, 2007

The Power of Metaphor In trying to understand and explain complex topics, it’s often helpful to use metaphors. Indeed, science, technology a...

How We Help You Make Your Data Work Harder

At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.

 
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