Content is King. But not if it can't be found.
Optimizing content is the most effective way to differentiate your employee, customer, and trading partner experience.
In the digital world, content is only effective when it can be found by your customers, partners, and employees when and where they need it.
But if it is prepared and packaged incorrectly, not only will it not be found, it can also produce legal problems and associated risk issues. In these cases, content will disappoint, drain and endanger your brand. And you will not be alone.
Too many organizations invest heavily in content management solutions without realizing their goals. Some actually lose ground, frustrating employees, customers, and trading partners with productivity-damaging programs that go awry.
The reason is simple enough: technology alone does not solve problems. People and solid business processes tied to the right technology solve problems.