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Knowledge is Power: Context-Driven Digital Transformation

Knowledge-Power-CoverThere was a time when digital transformation was considered a strategic vision for how organizations evolve from a traditional model of customer engagement to the new digitally enabled and data driven go-to-market paradigm. That time has passed. For most companies, the need to operate as a digital business is now a matter of survival. The choice is a simple - embrace the digital age now and stay competitive or risk becoming irrelevant.  In this white paper we outline the critical importance of developing a context-aware information infrastructure for your enterprise.

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Earley Information Science Team
Earley Information Science Team
We're passionate about enterprise data and love discussing industry knowledge, best practices, and insights. We look forward to hearing from you! Comment below to join the conversation.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.