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Future of Field Service: Is AI Delivering On its Promise?

The Future of Field Service published "Is AI Delivering On its Promise?" on August 10, 2020 quoting Seth Earley:

Seth points to a few reasons he feels AI is failing to deliver on its promise. The first is what I eluded to in the intro – the hype surrounding the technology. “One of the biggest challenges we have with AI and machine learning is the tremendous amount of hype in the marketplace. AI is an umbrella term and the technologies we’re seeing today have a history of components and underlying algorithms that have really been around for decades,” he says. “We see anything with an algorithm being called AI and what that does is it creates the wrong expectations.”