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Customer Contact Week Fall 2021

Nashville, TN October 20-23, 2021

Layer AI Into Your Existing Tech Ecosystem to Augment Agent Capacity

Speaker: Seth Earley

As AI and machine learning models improve, how can customer contact leaders integrate agents alongside these powerful tools to improve productivity and efficiency? In this workshop, we'll tackle:

  • Strategically deploying AI to support agents.
  • Blending agents with automation tools to improve the agent experience.
  • Earning agent buy-in for AI initiatives