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Human + Machine: The Future Of Customer Service

CX Power Hour

Human + Machine: The Future Of Customer Service

Watch the Replay

August 31, 2021

There’s been much debate among CX leaders over what the future of customer service looks like, specifically around the reliance on chatbots and artificial intelligence. Do you expect to see bots ruling the industry or believe that traditional human-to-human interaction will prevail?

In this session of CX Power Hour, leaders in the CX industry will discuss the future of customer success and how the emotional intelligence of humans paired with the machine learning techniques of bots can change the CX world and increase customer satisfaction.


AI in Customer Service Panellists from ArenaCX,, and Earley Information Systems