CX Power Hour
Human + Machine: The Future Of Customer Service
August 31, 2021
1PM PST/4PM EST
There’s been much debate among CX leaders over what the future of customer service looks like, specifically around the reliance on chatbots and artificial intelligence. Do you expect to see bots ruling the industry or believe that traditional human-to-human interaction will prevail?
In this session of CX Power Hour, leaders in the CX industry will discuss the future of customer success and how the emotional intelligence of humans paired with the machine learning techniques of bots can change the CX world and increase customer satisfaction.