What does it take to successfully deliver a digital experience for the B2B market?
While the whole enterprise needs to be aimed at driving a digital experience, there are 4 key areas which, if overlooked, will cause your B2B digital experience to suffer or fail. No matter how good your digital platforms or your core products are. This is because digital experiences are made of content, knowledge and data.
In this one-on-one conversation with Matthew Clark, Premier Farnell's VP of eCommerce & Digital Marketing, EIS's Dino Eliopulos will explore what companies need to do to ensure that their product information, content, and know-how combine with /insights/ that they have about their customers to elevate their digital experiences to the top of the industry.
The must-haves include:
- Robust, shoppable product catalogue.
- Rich, well-structured content.
- Optimized site-search, chatbots, and product recommendations.
- Real value for shared customer information.