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The AI Advantage – Practical Steps Toward Realizing the Promise of AI

Recorded - available as on demand webcast

Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. Many successful implementations are having subtle, but far reaching implications for companies across industries.  

Join Seth Earley, Founder and CEO, Earley Information Science, and special guest Tom Davenport, author of The AI Advantage and the President’s Distinguished Professor of Information Technology and Management at Babson College, for a discussion on being a successful AI-driven organization on Thursday, March 21, 2019 @ 2:00 p.m. ET.

Topics for discussion include:

  1. Where to begin looking for practical opportunities to leverage AI in your organization
  2. How market forces are driving this evolution
  3. Prioritizing incremental wins over big hit projects

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In this presentation Seth Earley discusses:

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.