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AI Hot Spots: Where Is Artificial Intelligence Heading Now?

Information Week published the Articles "AI Hot Spots: Where Is Artificial Intelligence Heading Now?" on March 9, 2020 with several quotes from Seth Earley, including:

They said that while some enterprises are beginning to see the anticipated benefits of AI, many companies have been disappointed with their early implementations of the technology. "The promise is still far ahead of the reality," said Earley. "A lot of money has been wasted on 'moon shot' AI projects. In many cases neither the vendors nor the customers really understood what was realistic and cost effective."

Read the whole article here.

Earley Information Science Team
Earley Information Science Team
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Harness the power of AI to drive competitive advantage - CCW Nashville

In this presentation Seth Earley discusses:

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.