All Posts

Complex Product Configuration: The Intersection of Knowledge Management and Product Information Management

Recorded - available as on demand webcast

Organizations are investing in product data to support eCommerce and a more personalized experience.  But what about the need to manage unstructured knowledge related to product information? Such as for technical documentation or support knowledge bases.  When configuration choices and options allow for hundreds or thousands of variations, the information needed to support those configurations becomes challenging to manage and make accessible to the right people. 

In this webinar, we will discuss best practices in product information management as well as recent developments in knowledge management and show how product configuration management can mitigate the problems of complex product portfolios and reduce short and long term support costs. 

  • The difference between product information management and product content management
  • How Product content management supports and is enabled by knowledge management
  • Ways to use component content in ways to support humans configuring products and solutions as well as configuration helper bots
  • The business case for investing in component content management and aligning product content models with knowledge models  

view webcast

Recent Posts

Conversation with ChatGPT on Enterprise Knowledge Management

In another article, I discussed my research into ChatGPT and the interesting results that it produced depending on the order in which I entered queries. In some cases, the technology seemed to learn from a prior query, in others it did not. In many cases, the results were not factually correct.

The Future of Bots and Digital Transformation – Is ChatGPT a Game Changer?

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization. They can also free up human customer service agents by providing quick and accurate responses to customer inquiries and automating routine tasks, which reduces call center volume. They are available 24/7 and can personalize recommendations and content by taking into consideration role, preferences, interests and behaviors. All of these contribute to improved productivity and efficiency. Right now, bots are only valuable in very narrow use cases and are unable to handle complex tasks. However, the field is rapidly changing and advances in algorithms are having a very significant impact.

[February 15] Demystifying Knowledge Graphs – Applications in Discovery, Compliance and Governance

A knowledge graph is a type of data representation that utilizes a network of interconnected nodes to represent real-world entities and the relationships between them. This makes it an ideal tool for data discovery, compliance, and governance tasks, as it allows users to easily navigate and understand complex data sets. In this webinar, we will demystify knowledge graphs and explore their various applications in data discovery, compliance, and governance. We will begin by discussing the basics of knowledge graphs and how they differ from other data representation methods. Next, we will delve into specific use cases for knowledge graphs in data discovery, such as for exploring and understanding large and complex datasets or for identifying hidden patterns and relationships in data. We will also discuss how knowledge graphs can be used in compliance and governance tasks, such as for tracking changes to data over time or for auditing data to ensure compliance with regulations. Throughout the webinar, we will provide practical examples and case studies to illustrate the benefits of using knowledge graphs in these contexts. Finally, we will cover best practices for implementing and maintaining a knowledge graph, including tips for choosing the right technology and data sources, and strategies for ensuring the accuracy and reliability of the data within the graph. Overall, this webinar will provide an executive level overview of knowledge graphs and their applications in data discovery, compliance, and governance, and will equip attendees with the tools and knowledge they need to successfully implement and utilize knowledge graphs in their own organizations. *Thanks to ChatGPT for help writing this abstract.