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Data Governance and Digital Transformation

Governance is often thought of as a boring endeavor - a tedious activity that is needed for compliance but is neither innovative nor creative. True, the mechanics of governance can be routine as well as highly detailed.  But - governance also lies at the root of digital transformation and is therefore a critical part of every strategic initiative in an organization.

In this 20-page ebook you'll gain insights on:

  • how to develop the strategic, tactical, and advisory layers of a governance framework
  • describe several governance models
  • how governance facilitates more rapid organizational change

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Earley Information Science Team
Earley Information Science Team
We're passionate about enterprise data and love discussing industry knowledge, best practices, and insights. We look forward to hearing from you! Comment below to join the conversation.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.