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Data Governance Success - Think Big but Start Small

Recorded - available as on demand webcast

Today, information is the new currency.  This has changed the rules for how most companies do business.  Whether you are a financial services organization trying to get timely results out for compliance or reporting or an ecommerce organization where quality user experience depends on quality data, information governance is more important than ever

The problem is no one wants to do it.  Effective governance is a big problem with a lot of moving parts and it is never one and done.  It requires ongoing input and continual course corrections.  For many organizations it is a challenge that is overwhelming causing processes to get bogged down.   On top of that it is also… boring.  So, it is hard to get people to pay attention, much less participate with enthusiasm.

There are companies that are taking a fresh look at the problem of governance, though.  And they are making progress by not tackling the whole thing at once.  They are looking to new roles to aid the process such as data stewards and chief data officers who are finding ways to break the process down into achievable steps.  And they are leading the cultural change that is needed to get long-term buy-in at all the right levels.

Join us as our executive roundtable panelists sit down to discuss the challenges and opportunities of achieving BIG data governance success, one SMALL achievable step at a time

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.