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Designing AI Programs: How and where to focus resources

Recorded - available as on demand webcast

AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad understanding of this wide-ranging space by software vendors and customers.  Software tools can be extremely powerful, however the services, infrastructure, data quality, architecture, talent and methodologies to fully deploy in the enterprise are frequently lacking.  This four-part series by Earley Information Science and Pandata will explore a number of issues that continue to plague AI projects and reduce the likelihood of success.  The sessions will provide actionable steps using proven processes to improve AI program outcomes.

In the final session the topic is "what's next?"

Many organizations have begun their AI journey and need to bring capabilities to the next level. There may be disconnected approaches and decentralized decision making.  Lessons and successful approaches are not leveraged across siloes or repurposed and built upon.  In other cases, projects may have shown value in a pilot, but are being held back from full deployments by various constraints.   

This final session in our four-part series provides several approaches for:

  • Determining priorities for your efforts
  • Installing metrics to monitor progress and impact
  • Structuring governance and decision making
  • Engaging in appropriate risk and change management

Be sure to check out all sessions in this series:

view webcast

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.