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Digital Transformation Trends to Watch in 2019

We’ve all heard it – digital transformation is coming for us. From how our customers engage with us, to how our partners leverage us, and how our business operations scale, digital transformation is the ultimate goal for successful eCommerce companies in 2019.

Yet to be truly strategic and exacting in your digital transformation initiatives, we must first decide which trends are ‘in,’ and which ones are ‘out.’

Join Seth Earley, CEO of Earley Information Science, and special guest Andy Hoar, CEO of Paradigm B2B and Minal Bhargava Parker, Sr. Product Manager eBusiness at HD Supply, as they consider the digital trends making the news these days, and identify those that are critical to success in 2019, and those that might just be hype.

Our 30-minute webinar will be hosted on Wednesday, November 7th, 2018, @ 10:00 a.m. PT / 1:00 p.m. ET.

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Knowledge Engineering, Knowledge Management and AI Assistants

AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described below. The role of AI assistants is to support customers or employees as they carry out tasks. In some cases, for repeatable actions with unambiguous outcomes, a chatbot or AI assistant can fully automate interactions. In other cases, when the answer requires judgment and human expertise, the AI assistant can surface the necessary information to help the human solve a problem – whether for a customer self-service app or a customer service agent supporting an end user task. These virtual job assistants are designed to help customer support staff be more efficient, accomplishing the task more quickly and accurately with a consistent outcome.

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