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Exploring AI? Plan, understand and control

Human Resource Executive published an Articles "Exploring AI? Plan, understand and control" on May 2,2020 including this with a quote from Seth Earley:

Several years ago, Seth Earley, founder and CEO of Earley Information Science, a national consultancy, developed a comprehensive plan to improve the intranet search function at a life-sciences company. Although it wasn’t formally called an AI project, he says it still involved many AI aspects, such as machine-learning algorithms, semantic searches and text analytics.

But early on, he says, his client re-allocated the project’s funds to an AI-labeled initiative instead.

“Both projects were trying to do the same thing,” says Earley, author of The AI-Powered Enterprise. “But one was labeled AI by a big vendor that didn’t have the right resources or understand the methodology that had to be applied. Two or three years later, the client had spent $5 million and said, ‘We ended up with a crappy search engine no one could use.’ ”

Earley Information Science Team
Earley Information Science Team
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Harness the power of AI to drive competitive advantage - CCW Nashville

In this presentation Seth Earley discusses:

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.