Harness the power of AI to drive competitive advantage - CCW Nashville

In this presentation Seth Earley discusses:

  • AI as technical evolution
  • Why AI matters to call centers
  • Prerequisites for success
  • Example focused bot application
  • Questions to ask 


Earley Information Science Team

We're passionate about managing data, content, and organizational knowledge. For 25 years, we've supported business outcomes by making information findable, usable, and valuable.