In this presentation Seth Earley discusses:
- AI as technical evolution
- Why AI matters to call centers
- Prerequisites for success
- Example focused bot application
- Questions to ask
In this presentation Seth Earley discusses:
Building An AI-Powered Enterprise In the first webinar of this series we’ll establish the formula for AI success: AI-Powered solutions are only as good as the data that fuels them. Successful AI requires a semantic data layer built on a solid enterprise information architecture. We’ll demystify this topic for executives and provide actionable advice for data strategists. When: May 25, 2022 @ 1:00PM EDT Who should attend: Executives who care about AI and the data experts who enable them. Speakers:
Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the early 90s, and in some of those cycles, it has been significantly devalued. That is the online incarnation of KM. Knowledge has been passed on for centuries through written words and apprenticeships; formal teaching and training; and cultural experience and folk teachings. Knowledge management as a digital endeavor started with early collaboration tools — listserves, online discussions, communities, bulletin boards, and the like as well as their corporate “groupware” cousins such as Lotus Notes and SharePoint.
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