All Posts

How Organizations are Using Customer Data Platforms

Recorded - available as on demand webcast

Customer Data Platforms, software that creates a persistent, unified customer database that is accessible to other systems, have had some time to emerge as an important component of the ecommerce and customer experience stack. The technology has begun to mature and organizations are gradually putting them to work.

In this webinar, our panel of experts will discuss:

  • types of CDP’s
  • the value of the technology
  • what needs to be in place to be successful.

We’ll also provide some checklists and issues to consider when evaluating vendor offerings and determining your organization’s readiness to leverage this class of tool.

view webcast

Recent Posts

Knowledge Engineering, Knowledge Management and AI Assistants

AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described below. The role of AI assistants is to support customers or employees as they carry out tasks. In some cases, for repeatable actions with unambiguous outcomes, a chatbot or AI assistant can fully automate interactions. In other cases, when the answer requires judgment and human expertise, the AI assistant can surface the necessary information to help the human solve a problem – whether for a customer self-service app or a customer service agent supporting an end user task. These virtual job assistants are designed to help customer support staff be more efficient, accomplishing the task more quickly and accurately with a consistent outcome.

[Earley AI Podcast] Episode 22, Peter Voss

In this episode, Seth and Chris talk with Peter Voss,  Founder, CEO, and Chief Scientist at AGI Innovations & Aigo.ai.

[Earley AI Podcast] Episode 21, Dan Turchin

Guest: Dan Turchin, CEO & Founder, PeopleReign