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Earley AI Podcast: Getting Value From Out-Of-The-Box AI Applications


Hosts: Seth Earley, EIS, and Chris Featherstone, AWS

Guest: Mike Kaput, Marketing AI Institute

In this conversation, Seth and Chris talk about how out-of-the-box AI is providing immediate value to businesses of all types. Their guest, Mike Kaput, will discuss examples of AI in operation today that will help organizations demonstrate value without “making it the mardi gras”.

They'll talk about how these self-contained applications can provide ROI without requiring large commitments to building an organizational infrastructure to support the effort while providing valuable lessons about deploying AI powered applications.

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Earley Information Science Team
Earley Information Science Team
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In this presentation Seth Earley discusses:

How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.