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Homegrown to Commercial PIM: Transition Strategies for Success

Recorded - available as on demand webcast

It’s hard enough to design and implement a ‘garden variety’ product information management (PIM) program. Even at its most base level, figuring out product names, attributes, and building consensus among stakeholders is a monumental challenge.

And as your business and data complexity grows, so too may your need for an enhanced PIM system that that accounts for numerous operating units, separate companies, global operations, and more.

But first, how to judge whether you are ready to jump from your homegrown solution? And if you’re ready to make the jump, what is the best path to ensure that you transition from one system to another successfully?

In this session our expert panel discusses:

  • The milestones that signal your readiness to take on a commercial PIM
  • Best practices when making the transition to a commercial PIM
  • How to align your PIM strategy to a logical data model

view webcast

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.