Strategize. Design. Govern.
Following a proven formula, we assess the current state of your enterprise content initiatives and build on them. Our service offerings are structured in 3 progressive phases to align with, and accelerate, your digital transformation journey.
We are information architects for the digital age
Learn how our client engagement model can accelerate your digital transformation journey with the design and deployment innovative technology solutions that deliver maximum and sustained business impact.
AI Readiness Assessment for Knowledge Management Programs
A two-week investigation into your organization's alignment, knowledge management, and technical capabilities. We'll uncover the essential factors that can impede your ability to integrate generative AI solutions into your Knowledge Management culture, program, and systems.
AI for Customer Support
Conversational Customer Support
We'll help you design AI-powered chatbots and virtual assistants to answer frequently asked questions, resolve common issues, and escalate complex matters to human agents.
Call Center Excellence
Let AI automate routine tasks, identify errors in data, flag potential problems, and arm call center agents with real-time insights into customers to provide personalized and efficient service.
AI for Knowledge Management
Knowledge Capture and Indexing
AI can automatically capture and index knowledge from various sources – such as documents, emails, and social media – to create a centralized knowledge repository.
Knowledge Retrieval
AI can retrieve knowledge through a natural language processing (NLP) interface to provide employees and customers with the information they need quickly and easily.
Knowledge Automation
AI can automate knowledge management tasks, such as creating knowledge base articles and tagging documents, so human knowledge workers focus on strategic tasks that require human thinkers.
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AI, Ontology, and Knowledge Graph Design
A well-defined knowledge management strategy sets the stage for the design and deployment of knowledge managements systems and technologies. We’ll design an information architecture that eliminates the silos that get in the way of the free flow of information. Then we’ll deploy information systems to unify disparate sources of assets and information using knowledge graphs that organize and contextualize your enterprise resources. We’ll streamline the way people to get answers to questions and collaborate with colleagues.