Generative AI

Consulting Services


Is your organization harnessing its knowledge to power transformative Generative AI experiences?

Generative AI technology uses Large Language Models (LLMs) to interpret and respond to natural language queries. But does your LLM reference proprietary or private information sources without fear of accidentally exposing that information to competitors?

Your business needs a strategy that harnesses your data, content, and knowledge to drive Generative AI experiences without compromising confidentiality.

We can help you integrate Generative AI technology into your internal knowledge management, product data, and customer experience programs. 

Our Engagement Model Consists of Time-Tested, Proven Strategies

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Strategize. Design. Govern.

Following a proven formula, we assess the current state of your enterprise content initiatives and build on them. Our service offerings are structured in 3 progressive phases to align with, and accelerate, your digital transformation journey.

We are information architects for the digital age 

Learn how our client engagement model can accelerate your digital transformation journey with the design and deployment innovative technology solutions that deliver maximum and sustained business impact.

Advance the State of Your Organizational Knowledge

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AI Readiness Assessment for Knowledge Management Programs

A two-week investigation into your organization's alignment, knowledge management, and technical capabilities. We'll uncover the essential factors that can impede your ability to integrate generative AI solutions into your Knowledge Management culture, program, and systems.

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AI for Customer Support

Conversational Customer Support

We'll help you design AI-powered chatbots and virtual assistants to answer frequently asked questions, resolve common issues, and escalate complex matters to human agents.

Call Center Excellence

Let AI automate routine tasks, identify errors in data, flag potential problems, and arm call center agents with real-time insights into customers to provide personalized and efficient service. 

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AI for Knowledge Management

Knowledge Capture and Indexing

AI can automatically capture and index knowledge from various sources – such as documents, emails, and social media – to create a centralized knowledge repository.

Knowledge Retrieval

AI can retrieve knowledge through a natural language processing (NLP) interface to provide employees and customers with the information they need quickly and easily.

Knowledge Automation

AI can automate knowledge management tasks, such as creating knowledge base articles and tagging documents, so human knowledge workers focus on strategic tasks that require human thinkers.

Why Taxonomy is Critical to Master Data Management (MDM)

AI, Ontology, and Knowledge Graph Design

A well-defined knowledge management strategy sets the stage for the design and deployment of knowledge managements systems and technologies. We’ll design an information architecture that eliminates the silos that get in the way of the free flow of information. Then we’ll deploy information systems to unify disparate sources of assets and information using knowledge graphs that organize and contextualize your enterprise resources. We’ll streamline the way people to get answers to questions and collaborate with colleagues.

Ready to talk?

Let us know how we can help you out, and one of our experts will be in touch right away.

Explore our expertise in these other domains

Product Information

Look to our product data experts to design and build the data models that power extraordinary customer experiences.

Knowledge Management

We build taxonomies and ontologies to provide a foundation for the knowledge graphs and data fabrics that unify your data.

Customer Experience

We help organize and contextualize customer data to supercharge your ecommerce and digital marketing systems.

Discover Expert Insights

See the latest news in the information architecture space through our blog posts, whitepapers, webinars, and more.