Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. In fact, KM and AI are two sides of the same coin. Training a chatbot requires the same organized information that we use to train a human. When you engineer knowledge correctly, you serve the needs of people today and prepare for greater automation in the future. In fact, the long term success of the organization will depend on doing just that – especially when the competition builds high functionality bots that will produce lower costs and better customer service. Those without the capability will not be competitive.
In this panel discussion, we’ll discuss examples and approaches that show how KM supports AI and how to ensure the success of your KM initiative.
Founder & CEO, Earley Information Science
Lead Analyst & Founder, Opus Research
VP GTM, Conversational AI, Verint
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