Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. In fact, KM and AI are two sides of the same coin. Training a chatbot requires the same organized information that we use to train a human. When you engineer knowledge correctly, you serve the needs of people today and prepare for greater automation in the future. In fact, the long term success of the organization will depend on doing just that – especially when the competition builds high functionality bots that will produce lower costs and better customer service. Those without the capability will not be competitive.

In this panel discussion, we’ll discuss examples and approaches that show how KM supports AI and how to ensure the success of your KM initiative.

  • Knowledge management and AI
  • People and cultural considerations
  • Business justification for long term investment


Seth Earley

Founder & CEO, Earley Information Science

Dan Miller

Lead Analyst & Founder, Opus Research

Jen Snell

VP GTM, Conversational AI, Verint

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