Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this session, you'll learn:
Founder & CEO, Earley Information Science
Business Development - Artificial Intelligence - Language and Speech services, AWS