Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets and often give up in frustration. This wasted time, is wasted money. Whereas, other companies are finding ways to reap huge benefits from solutions that make content findable. And, when employees are able to quickly find actual answers to their questions, these efficiencies quickly stack up to meaningful cost savings.
In this paper learn the crucial roles that taxonomy and metadata play in effective enterprise content and knowledge management systems. And, read about one company that was able to save hundreds of thousands of dollars per WEEK by delivering quick and accurate answers to thousands of expensive field service reps.