PRESS RELEASE: Earley Information Science (EIS) and Join Forces to Pioneer AI Solution, Prioritizing Knowledge Management

Earley Information Science (EIS) and Join Forces to Pioneer AI Solution, Prioritizing Knowledge Management

Earley Information Science (EIS) is proud to announce a strategic partnership with, a leading GenAI-powered IT Services Management (ITSM) solutions provider. This collaboration marks a significant leap in addressing crucial gaps in the AI landscape, with a strong emphasis on data quality, curation issues, and the pivotal role of a robust knowledge management strategy.

The partnership is grounded in the shared philosophy of "There's No AI Without IA," underlining the inseparable link between Artificial Intelligence (AI) and Information Architecture (IA). Unlike many AI vendors that overlook data quality and knowledge management, shares EIS's commitment to these fundamental factors in powering a successful generative AI solution.

Key Highlights of the Collaboration:

  • Out-of-the-Box Solution: brings a unique out-of-the-box solution tailored to EIS's ideal customer profile. This solution comprehensively addresses data quality and curation issues, providing a holistic approach to knowledge management.
  • 2-Week AI Assessment Sprint: EIS can deploy the tool with a limited set of use cases defined in a 2-week AI Assessment sprint. This results in a Proof of Value project that seamlessly scales to full deployment.
  • Conversational Knowledge-Driven Approach: understands the critical need for unlocking enterprise knowledge using the power to elevate employee experience and productivity. This collaboration acknowledges the importance of knowledge and information architecture in supporting employees and customers effectively.
  • Roadmap for Knowledge Gaps: During the 2-week sprint, EIS establishes a high-level roadmap for remediating identified knowledge gaps and architecture challenges. This proactive approach ensures a clear path for successful deployment.
  • Establishing Process Metrics: The collaboration focuses on establishing target process metrics to showcase a clear Return on Investment (ROI) for full deployment. This transparency gives EIS's customers a tangible understanding of the value delivered.

"We are thrilled to partner with to offer our customers a comprehensive AI solution that not only leverages cutting-edge technology but also addresses the fundamental aspects of data quality and knowledge management," said Seth Earley, Founder and CEO of Earley Information Science.

This collaboration reinforces Earley Information Science's commitment to providing innovative solutions that align with our customer's needs. By combining's expertise with our knowledge-driven approach, we aim to empower businesses to unlock the full potential of generative AI.

About Earley Information Science (EIS):
Earley Information Science (EIS) is a pioneering firm specializing in information management, knowledge organization, and search optimization. Our core mission is to empower organizations by enhancing their information architecture, taxonomy, and content classification. Through our expertise, we significantly improve digital assets' findability, usability, and overall user experience.

About is a GenAI-enabled modern AITSM solution that integrates with Microsoft Teams to streamline employee support through conversational ticketing, conversational automation and conversational knowledge. This innovative approach turns your IT support team into superheroes, with the GenAI SideKick empowering them to deliver unparalleled service.

Meet the Author
Earley Information Science Team

We're passionate about managing data, content, and organizational knowledge. For 25 years, we've supported business outcomes by making information findable, usable, and valuable.