Science of CX Welcomes Seth Earley As Guest Speaker

Successfully Integrating AI Systems Into Your Business with Seth Earley and Steve Pappas

Listen now.

Key Takeaways

  • Seth provides us a basic description of what AI is all about, and what its major components are
  • How owning a knowledge management strategy can go a long way in helping you plan and execute AI systems into your business
  • Leveraging the power of machine learning to collect data on your customers’ behavior 
  • Science or Magic? How AI can provide you with reliable predictions for what content, products, or services your customers crave
  • Things to take into consideration when building your business foundational knowledge 
  • Ways of capturing explicit knowledge and ensuring it is more readily consumable and accessible
  • How knowledge can act as a key differentiator in your business practice
  • The importance of mapping your customer’s journey
  • Why metrics are vital when it comes to data collection and storage


Connect with Seth

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Earley Information Science Team

We're passionate about enterprise data and love discussing industry knowledge, best practices, and insights. We look forward to hearing from you! Comment below to join the conversation.