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How AI Powered Applications Are Transforming Human Resource Management and Streamlining the Digital Workplace

Recorded - available as on demand webcast

Human resource management teams have been through a lot over the last year as they have coped with the new remote work reality. While a lot was deployed quickly, it incurred significant technical debt.  Achievements have been impressive, but true realization of the full value from the crisis-driven changes will not happen without some remediation. This is where foundational role of information architecture and knowledge graphs come into play. 

In this webinar, we will cover:

  • The areas most impacted by accelerated digital transformations catalyzed by the pandemic and emerging tools and technology 
  • Why this is an opportune time to reduce the technical debt incurred by rapid deployment of tools
  • The role of Information Architecture in Artificial Intelligence (Read: There’s no AI without IA)
  • How knowledge graphs improve efficiencies by enabling access to knowledge through linking relationships between business entities
  • How the correct data architecture and infrastructure supports various Digital Workplace and HR transformation initiatives, including:
    • customized skill development, faster onboarding and Improved employee retention
    • conversational access to employee systems and knowledge bases
    • faster access to needed information through more personalized search
    • new efficiencies from a more streamlined digital workplace

We will discuss the foundation that needs to be in place to deploy traditional and emerging AI powered technologies and how to get started in a way that is practical, cost effective, and ROI driven.

Join us to discover a path to a better post-crisis experience for your company and employees.

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Seth Earley
Seth Earley
Seth Earley is the Founder & CEO of Earley Information Science and the author of the award winning book The AI-Powered Enterprise: Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable. An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. He has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance.

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How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Featherstone, who leads business development for AI and speech recognition services at Amazon Web Services (AWS) and Seth Earley, CEO of Earley Information Systems (EIS) discussed ways to design omni-channel virtual assistants to optimize their use across voice and text. When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can access enterprise knowledge efficiently, saving time and money. The key to success is to structure the underlying information so it can be retrieved and used by any channel, including humans, to deliver the responses that customers need. Here's a recap of the conversation.