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Human Cognitive Science Guest: Daniel Faggella About this Episode: Today’s guest is Daniel Faggella, Head of Research and CEO at Emerj T...
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Human Cognitive Science Guest: Daniel Faggella About this Episode: Today’s guest is Daniel Faggella, Head of Research and CEO at Emerj T...
The Increasing Criticality of MDM for Personalization for Customers and Employees Master data management seems to be one of those perennial,...
Data Tells the Story Guest: Michelle Zhou About this Episode: Today’s guest is Michelle Zhou, Co-Founder and CEO at Juji, Inc. Michelle ...
Incentivizing Technology Guest: Juan Sequeda About this Episode: Today’s guest is Juan Sequeda, Principal Scientist at data.world and ...
A knowledge graph is a type of data representation that utilizes a network of interconnected nodes to represent real-world entities and the ...
Some product information management (PIM) tools make it difficult to change core data models once they have been set up in the system. To av...
In this episode, our guest is Andy Fitzgerald, Information Architecture & Content Strategy Consultant. Highlights: 1:40 - Gettin...
In this episode, Seth and Chris talk with Peter Voss, Founder, CEO, and Chief Scientist at AGI Innovations & Aigo.ai. Highlight...
In this episode, Seth and Chris talk with Dan Turchin, CEO & Founder of PeopleReign. Highlights: 4:30 What drives Dan's mission to...
Beginning the journey with the right preparation will lead to success instead of disappointment For many enterprises, some AI capabilities ...
Guest: Dr. Mark Maybury, former CTO at Stanley, Black & Decker In this episode, Seth and Chris talk with Dr. Mark Maybury on innov...
Guest: Steve Stesney, Senior Product and Data Practice Lead at Predictive UX. In this episode, Seth and Chris talk with Steve Stesne...
How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...
If you want to deliver a truly personalized product experience and strengthen customer loyalty, a Product Information Management System (PIM...
Hybrid AI is a method of combining machine learning, which uses statistical models to analyze data, and symbolic AI, which is semantic-based...
Successful knowledge management, risk management and process automation initiatives use Knowledge Graphs and Text Analytics for data discove...
Telling Stories About Data Management Guest: Scott Taylor - The Data Whisperer In this episode, Seth and Chris talk with Scott Taylor, t...
Driving Innovation & Change in a Complex Environment Guest: Henrik Hahn In this episode, Seth and Chris talk with Henrik Hahn about ...
The need for accurate data to support digital transformation and the emergence of new restrictions on the use of third-party data have promp...
Using Data to Deliver Customer Experience That Matters Guest: Jim Iyoob In this episode, Seth and Chris talk with Jim Iyoob about using da...
Transforming Legacy Faceted Search into Personalized Product Discovery The latest in e-commerce trends is the transformation of legacy facet...
Building An AI-Powered Enterprise Recorded Webcast In this webinar we establish the formula for AI success: AI-Powered solutions are only a...
TRANSCRIPT What can seem very daunting to organization is the fact that this problem is big and challenging and difficult. However, there'...
In this episode, Seth and Chris talk with Tom Davenport, author of The AI Advantage How to put the artificial intelligence revolution to wor...
TRANSCRIPT So the question about making an investment in IA, it always has to happen. And whether you're doing it intentionally or not, yo...
AI & Recommendation Engines Guest: Michael Schrage In this episode, Seth and Chris talk with Michael Schrage, Fellow at MIT Sloan Scho...
TRANSCRIPT When you make investments in information architecture it does a lot of things. First of all, there are multiple levels. You're ...
TRANSCRIPT Information Architecture is extremely important today, especially since there's a lot of new technologies, emerging technologie...
In this episode, Seth and Chris talk with Stephanie Lemieux, President of Dovecot Studio about the nuts and bolts of taxonomy and informatio...
Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...
TRANSCRIPT I wanted to take a few minutes and talk about decision making based on data. It's really about how we can measure the results...
The customer journey and the customer lifecycle are terms that are often used interchangeably, but there are nuances that make them differen...
TRANSCRIPT Information Architecture is a way of designing an information structure for any system or any process. And the analogy that I l...
AI and Content Strategy Guest: Jeff Coyle In this episode, Seth and Chris talk with Jeff Coyle about how AI is impacting content strateg...
You made investments in marketing technology in order to improve customer experience. But, are they yielding the desired results? Are custom...
During the course of our clients' digital transformation projects it is common to be talking about the technologies and tools that need to e...
New Science - Pattern Discovery Guest: Mark Anderson In this episode, Seth and Chris talk with Mark Anderson about the new field of patt...
Consumer concerns and new regulations have put purveyors and users of third party data on notice that this source of data may soon be extinc...
Perspectives on App Dev, AI, Computer Vision & Ethics Guest: Tim Huckaby In this episode, Seth and Chris talk with Tim Huckaby about...
Practical & Scalable Knowledge Graphs Guest: Sean Martin In this episode, Seth and Chris talk with Sean Martin about the development a...
Democratizing AI Guest: Paul Zhao In this episode, Seth and Chris talk with Paul Zhao about making AI more accessible for everyone. Highli...
AI, ML & Customer Experience Guest: Paul Lasserre, Global Segment leader - Applied AI at Amazon Web Services (AWS) In this episode, Se...
Synthetic Media Guest: Henrik de Gyor, consultant, podcaster and author of Synthetic Media In this episode, Seth and Chris talk with Henri...
You're probably using metrics to determine if your marketing programs are effective. But, have you selected the right metric at each stage o...
AI & SEMANTIC SEARCH Guest: Linda Andersson, Founder & CEO, Artificial Researcher In this episode, Seth and Chris talk with Linda ...
Understanding, anticipating and responding to the wants, needs and behaviors of your customer is the competitive battlefield of 2022. Howeve...
AI & Machine Learning in Media & Entertainment Guest: Adam Sutherland, WW BD Lead - Data Science and Analytics for Media & Enter...
Bringing a Google-like Search Experience to the Enterprise Guest: Massood Zarrabian, CEO, BA Insight In this episode, Seth and Chris tal...
Today your ecommerce customers expect to be shown recommendations as they browse your product catalog. But, “most popular” is a filter that ...
In this presentation Seth Earley discusses: AI as technical evolution Why AI matters to call centers Prerequisites for success Example focus...
Using Out of the Box AI Tools to Enhance Marketing Operations Guest: Mike Kaput, Chief Content Officer, Marketing AI Institute About thi...
Omnichannel Virtual Assistants Guest: Chris Featherstone About this episode Many companies are turning to chatbots and virtual assista...
When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can acc...
Hosts: Seth Earley, EIS, and Chris Featherstone, AWS Guest: Mike Kaput, Marketing AI Institute In this conversation, Seth and Chris talk a...
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...
Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...
Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...
Speakers Seth Earley and Dave Skrobela dive into the many ways that well designed product information attributes can drive your chatbog di...
AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...
Face it, the greatest products are still not going to sell if people can’t easily find them, which is why faceted search, or guided navigati...
Look at the most successful organizations and what stands out is an ability to react quickly to changing markets. This agility is the result...
To compete in today’s digital marketplace, B2B manufacturers and distributors must offer customers an experience similar to those offered by...
Today, every B2B is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, m...
RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...
An effective customer engagement strategy is table stakes to compete in both the B2C and B2B markets today. Top brands commit to being custo...
A comprehensive customer engagement strategy is the most strategic competitive differentiator for organizations today. To successfully compe...
Product data management and product information management might sound like the same thing – how different is product data from product info...
Modern-day companies are overwhelmed with data. Whether it's decades of product information or customer conversation history, there is no sh...
Knowledge management has gone through many cycles of popularity during which its value was alternately recognized or rejected. Most recently...
Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...
Nowhere is the case for metrics stronger than in digital transformations. The most sweeping and comprehensive transformations are the most e...
This Article by Seth Earley was originally published on SmartIndustry. Manufacturing 4.0 is exciting stuff, promising great value, but we mu...
The pandemic was a trigger for changing work patterns and driving online behaviors that have become permanent - that it not only accelerated...
Digital Transformation (DT) and Customer Data Platforms (CDPs) both entail a great deal of confusing, ambiguous and catch-all terminology th...
This article originally appeared on The European Business Review on January 21, 2021 Successful marketing depends on delivering the appropri...
This Article was originally published on CustomerThink. Aligning AI’s capability with your sales team Artificial intelligence has the potent...
CMSWire published "Why Some Marketers Are Leery of Analytics" on December 2, 2020 quoting Seth Earley: “Lack of the digital machinery that ...
This Article originally appeared on CMSWire. Everyone has digital transformation on their radar, but its meaning has been lost in the midst ...
Online marketplaces, social media, mobile technologies and new shopper journeys have transformed the way that buyers make purchase decisions...
This Authority Magazine interview with Seth Earley was published on November 13, 2020: 5 Things You Need To Know To Create A Highly Successf...
Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...
This Article was originally published on CustomerThink. Quick Summary Frequently transformations seek to address end to end value chains. T...
Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains how ...
This article was originally published on CEOWORLD magazine. Every CEO has been through or has planned more than one “digital transformation”...
Podcast: The Fourth Industrial Revolution interviewed Seth Earley for its episode "AI Has Failed To Deliver On Its Promises" published on Se...
Product data and information architecture experts, Chantal Schweizer and Dave Skrobela, from Earley Information Science, walk through the el...
This Article originally appeared on ClickZ. I have spent more than 25 years researching and implementing AI technologies — from the days of ...
Artificial Intelligences (AI) for HR is still in its early stages, but it can provide new efficiencies and greater effectiveness around th...
Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...
We know how we want our companies to work. Enterprises ought to be customer-focused, responsive, and digital. They should deliver to each em...
This Article originally appeared in HR.com on June 17, 2020. Hiring has much in common with selling. We want to find the ideal person to sel...
inBusinessGreaterPheonix printed an excerpt from Seth Earley's book, "The AI-Powered Enterprise" as an Articles titled Harness the Power of ...
Human Resource Executive published an Articles "Exploring AI? Plan, understand and control" on May 2,2020 including this with a quote from S...
This Article was originally published on HR.com. PCL Construction is a family of companies that build massive projects like bridges, office ...
TechTarget SearchEnterpriseAI published an Articles "Importance of AI in the business quest for data-driven operations" on April 28,2020 inc...
TechTarget SearchEnterpriseAI published an Articles "5 AI risks businesses must confront and how to address them" on April 28,2020 including...
This Article was published in Harvard Business Review. Every big company now manages a proliferation of sites, apps, and technology systems ...
Information Week published the Articles "AI Hot Spots: Where Is Artificial Intelligence Heading Now?" on March 9, 2020 with several quotes f...
This article was originally published in Analytics Magazine on April 10, 2020. The pandemic will lead to a recession. In a recession, compan...
This Article originally appeared in CustomerThink. In customer experience, the most difficult challenge is the gap between desire and execut...
The Enterprisers Project, a community helping CIOs and IT leaders solve problems, published the Articles "8 Reasons AI Projects Fail" on Mar...
This Article originally appeared in E-Commerce Times. We've been promised, repeatedly, that artificial intelligence would revolutionize e-co...
This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...
Big Data Quarterly interviewed Seth Earley about ontologies, which is a central theme to his book "The AI-Powered Enterprise," for an articl...
There was a time when “customer experience” was defined by a combination of buyer persona attributes, market segment data and customer purch...
Digital transformations are all around us – technology innovation is enabling new applications, new insights and new operating models that a...
Recorded - available as on demand webcast Using analytics to understand and optimize your Taxonomy to drive high-performance eCommerce. In t...
Or, How to Get More Than 1000 Words From Your Product Images. Images are powerful and becoming more vital to online success as B2B customers...
Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...
This blog originally appeared on the MDM.com. When was the last time you went shopping for something intangible? Where instead of being able...
Seth Earley, Founder & CEO of Earley Information Science, makes the case that information architecture is fundamental to a successful AI...
This paper originally appeared in the March 2019 issue of the Journal of Applied Marketing Analytics (JAMA). This paper explores a number of...
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...
Through the power of attributes across product, customer, content, and asset domains. Applying customer and journey context means serving up...
CDPs are increasingly essential to integrated digital marketing programs. Deploying these technologies reveals gaps and challenges throughou...
This Article originally appeared in the November/December 2017 issue of IT Pro, published by the IEEE Computer Society. Despite all the inve...
This Article originally appeared in the July/August 2017 issue of IT Pro, published by the IEEE Computer Society. Most of the work that data...
Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...
So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...
It is time to start thinking about knowledge management differently by going back to basics. Many new and emerging means of leveraging knowl...
This Article originally appeared in ITProfessional Magazine. "In the last issue of IT Professional, I discussed the role of the chief data...
One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door. The people ...
Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accuracy and greater utilization of corporate info...
Artificial intelligence (AI) isn't a new magic concept. AI has been kicking around for a while now, though many associate the concept with ...
In order to make sense of the dizzying array of marketing technology options, people have turned to graphical representations of the tools t...
This Article originally appeared in ITProfessional Magazine. "Data lakes” has become the new buzzword for organizations dealing with never...
This Article originally appeared on CMSWire.com. The introduction of information technology promised new heights of efficiency and quality i...
Governance is often thought of as a boring endeavor - a tedious activity that is needed for compliance but is neither innovative nor creativ...
There may have been a day when a B2B sales organization could get away with ignoring their website. But, in an age when everyone judges the...
This Article originally appeared on CMSWire.com. In an ideal world, enterprise information management (EIM) systems provide every employee w...
This Article originally appeared on CMSWire.com. Consistent, relevant customer experiences don't happen by accident. They rely on setting a...
An insights-driven organization makes decisions about its customers based on data, primarily internal data. This concept goes beyond custome...
This Article first appeared on ChiefExecutive.net. Because all consumers shop and buy online, B2B sites are expected to have the same capabi...
If you’re a B2B distributor that’s been around for a while, then you probably grew up in a specific vertical and developed a reputation with...
This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...
If you’re like most B2B manufacturers or distributors, you’re taking a page from the B2C playbook and you’re building out the product experi...
This Article originally appeared on CMSWire. Some knowledge workers fear they are next in line to be made obsolete by artificial intelligenc...
Congratulations! You just selected a business intelligence tool. This product or platform will be either a new undertaking in your company ...
This Article was originally published on CMSWire. When I hear about Digital Transformation initiatives, I think back to when people consider...
This Article originally appeared in IT Pro, published by the IEEE Computer Society. Space is big. Really, really big. And the data involved ...
This article originally appeared in KMWorld Magazine. Cognitive computing is real. It is here now, and as time goes on, it is only going t...
This Article originally appeared on CMSWire.com. Every CIO has heard about the promise of Big Data – gleaning new insights from customers, m...
Intelligent Virtual Assistants are capturing market share rapidly. As analytics and AI technologies scale, and as some standard models begin...
Do you have a roadmap to guide your digital transformation? Does it lay a solid foundation for the successful transition to your vision of a...
Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...
The complexity of the B2B sales process has been a barrier to the adoption of digital commerce. However, B2B firms are now joining the race ...
This Article originally appeared in KMWorld Magazine. Personalization is one incarnation of a longstanding objective that embodies the essen...
When EIS evaluates an ecommerce website we judge it according to a collection of heuristics. A heuristic gives us a way to compare what is ...
This Article originally appeared in KMWorld Magazine. According to technology publisher Tech Target[i], “Cognitive computing is “the simulat...
Sometimes a business problem that sounds simple to solve turns out to be a major challenge. For example, getting a count of a company’s cust...
To maximize your customer's experience, a 360-degree view must be compiled from customer data that touches every part of your organization. ...
Product Taxonomies, on the whole, are iterative in nature. If your company starts selling products it's never sold before, you might need to...
Recorded - available as on demand webcast Providing the best possible customer experience and streamlining the buying process with relevant,...
From an ecommerce perspective, search is an essential ingredient in the digital marketing formula for attracting visitors and converting the...
Recorded - available as on demand webcast If you have not optimized site search on your digital commerce site, you are losing money. Accordi...
Site search is an often-overlooked weapon in the digital arsenal available to Internet retailers. However, site search is becoming a much hi...
Recorded - available as on demand webcast Analytics is particularly challenging because the specialized nature of tools and approaches make ...
Analytics is undergoing a revolution in tools, technologies, applications and adoption. The industry is rapidly evolving and organizations ...
Winning in today’s competitive retail marketplace is defined by the ability to truly differentiate the digital experience at all touch point...
There was a time when digital transformation was considered a strategic vision for how organizations evolve from a traditional model of cust...
Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...
In many organizations SharePoint is the Enterprise Content Management (ECM) system of choice. Success requires framing a consistent enterpri...
Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...
This article originally appeared in KMWorld Magazine. Pragmatic Steps to Deploying Next-Generation, Search-Based Applications Called “Intell...
Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
Whether your mobile development strategy includes native apps, hybrid applications or mobile optimized websites, the bottom line in mobile d...
There are four key agility levers that drive more engaging and profitable relationships with consumers. Businesses have the opportunities t...
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...
We all like to believe that knowledge is important, and possibly even accurate as well. Once that knowledge is documented, however, its valu...
I've always been fascinated by how challenging it can be to make analogies between digital content strategies and the "real world." We organ...
Hachette Book Group has a mobile app for Bartlett's Familiar Quotations, one of the world's most recognized classic reference books. This p...
Should departmental or organizational structures be managed as a taxonomy? While there are advantages and limitations to organizational str...
In the Boston Consulting Group’s (BCG) Perspectives e-alert for August there is some interesting analysis/insight on Post Merger Integration...
It’s a very open question … as they always are … and it depends on the weighting of some of the considerations we’ll look at below. We’re wo...
For many information science professionals, it’s easy to become accustomed to common problems and their attendant solutions as basic or obvi...
This is a continuation of a previous post: What You Need to Know to End Information Chaos. Business makes extensive use of taxonomy and meta...
Clients I work with struggle with many issues. Among these, two often rise to the top. How do we show the impact of metadata on our busines...
Selling online is dependent upon information. Without information for the customer to process it is essentially impossible to sell online. ...
In this blog post I’m going to talk about a couple of the likely pain points in your product master data world –places where your product da...
We’re several months into a large project implementing Oracle PDQ (Product Data Quality) for a major online retailer. This is the first of ...
The most important issues to business today include information overload, integration challenges, improved efficiency, adaptability to compe...
Clink, clink went two halves of a Japanese rifle shell case on my researcher's desk at the National Archives and Records Administration faci...
Taxonomists never work in isolation: they collaborate with subject matter experts, content managers, systems integrators, information archit...
After a decision has been made to invest into DAM or MRM solutions and the system has been introduced, one of the realizations that many mar...
As an organization, it’s vitally important to our success that we have an understanding of the language being used by our target audiences w...
Digital assets come in a seemingly limitless variety of flavors. Some intrinsic metadata comes along for the ride with particular formats, b...
Faceted search, or guided navigation, has become the de facto standard for e-commerce and product-related Web sites, from big box stores t...
Taxonomies, as hierarchical vocabulary structures, clearly define relationships between words and concepts. If a taxonomy is implemented and...
Some say that subject matter expertise is necessary in taxonomy development. This is understandable; it makes sense to assume that the more ...
The information age poses all kinds of challenges, the most fundamental of which is how to find things — this Articles explores how a taxono...
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