AIs That Can Draw - It is Still About the Data

Creativity is considered to be a bastion of humanness and somewhat outside of the realm of artificial intelligence.  But AI can be used to g...

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AIs That Can Draw - It is Still About the Data

Creativity is considered to be a bastion of humanness and somewhat outside of the realm of artificial intelligence.  But AI can be used to g...

The Coming Tsunami of Need — Knowledge Management for Artificial Intelligence

Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...

Harness the power of AI to drive competitive advantage - CCW Nashville

In this presentation Seth Earley discusses: AI as technical evolution Why AI matters to call centers Prerequisites for success Example focus...

How to Design Omni-Channel IVAs That Humans Love To Use

When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can acc...

Earley AI Podcast: Getting Value From Out-Of-The-Box AI Applications

  Hosts: Seth Earley, EIS, and Chris Featherstone, AWS Guest: Mike Kaput, Marketing AI Institute In this conversation, Seth and Chris talk a...

10 Tips to Overcome Obstacles of AI-Enabled Digital Transformation

Is AI driving digital transformation? Or is digital transformation driving the adoption of AI? Are they synergistic, or just getting in the ...

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...

Build Better Bots For Agents and Customers With Knowledge Architecture

Guest speaker Henry Truong, VP, Enterprise Solutions at Rul.ai , and Seth Earley, CEO of Earley Information Systems (EIS) shared insights wi...

Five Ways that Artificial Intelligence (AI) and Analytics Improve Customer Experience(CX) and Employee Experience (EX)

This article by Seth Earley originally appeared on CXBuzz. Quick Summary Research has shown that better engaged employees provide a better e...

Designing AI Program for Success-4 Part Series

Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...

The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

This article was originally published on CustomerThink. Quick Summary Too often digital transformations have an unintended consequence of fr...

Using Product Data to Drive Chatbot Dialogs - GS1 2019

  Speakers Seth Earley and Dave Skrobela dive into the many ways that well designed product information attributes can drive your chatbog di...

Prerequisites for Effective and Meaningful Automation - CCW 2021 Las Vegas

Harness the Power of Artificial Intelligence to Drive Extraordinary Competitive Advantage Seth Earley, Founder & CEO of Earley Informati...

5 core principles for successful AI/human partnerships

AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...

The Comprehensive Ecommerce and Marketing Guide for B2B Manufacturing and Distribution

Today, every B2B  is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, m...

5 Misconceptions About Data and AI Projects

This article by Seth Earley was originally published on MDM.COM. Machine learning and AI programs run on data. The quality and reliability o...

The Architectural Imperative for AI-Powered eCommerce

This article originally appeared on RTInsights. Remember, there is no AI without IA. Make sure that information architecture works and your ...

Digital Marketing: AI Enables Expanded Roles for Marketers

This article originally appeared on The European Business Review on January 21, 2021 Successful marketing depends on delivering the appropri...

AI Makes Sales More Efficient, But Only If Your Data House Is in Order

This Article was originally published on CustomerThink. Aligning AI’s capability with your sales team Artificial intelligence has the potent...

Knowledge Graphs, Ontologies, and AI Applications - KMWorld 2020

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...

How to Fix Broken Digital Transformations: “Acts of Heroics” is Not a Viable Customer Experience Strategy

This Article was originally published on CustomerThink. Quick Summary Frequently transformations seek to address end to end value chains.  T...

The Secret To Making Digital Transformations Work: It’s the Data

This article was originally published on CEOWORLD magazine. Every CEO has been through or has planned more than one “digital transformation”...

AI Has Failed To Deliver On Its Promises

Podcast: The Fourth Industrial Revolution interviewed Seth Earley for its episode "AI Has Failed To Deliver On Its Promises" published on Se...

Making AI Work - AI Manufacturing 2020

Product data and information architecture experts, Chantal Schweizer and Dave Skrobela, from Earley Information Science, walk through the el...

How your organization can become AI powered

This Article originally appeared on ClickZ. I have spent more than 25 years researching and implementing AI technologies — from the days of ...

THE FUTURE OF AI-POWERED HR

This Article was originally published on HR People & Strategy. Artificial Intelligences (AI) for HR is still in its early stages, but it...

How Ontologies Power Chatbots - SLA Canada 2020

Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...

Ontology: The Key to Unlocking the Power of AI

This article was originally published in CEOWorld Magazine on July 6th. We know how we want our companies to work. Enterprises ought to be c...

Using Artificial Intelligence To Improve Recruiting

This Article originally appeared in HR.com on June 17, 2020. Hiring has much in common with selling. We want to find the ideal person to sel...

Harness the Power of AI

inBusinessGreaterPheonix printed an excerpt from Seth Earley's book, "The AI-Powered Enterprise" as an Articles titled Harness the Power of ...

Is Your Organization Is Ready To Take On An AI Project?

Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...

The Role of Ontology and Information Architecture in AI

There are two primary approaches to powering AI. One is through machine learning, in which AI systems learn from examples. We hear a great d...

Exploring AI? Plan, understand and control

Human Resource Executive published an Articles "Exploring AI? Plan, understand and control" on May 2,2020 including this with a quote from S...

The AI-Powered Enterprise - Make Your Business Smarter, Faster, And More Profitable

Recorded - available as on demand webcast Join authors and AI experts Seth Earley and Tom Davenport for a discussion of how to get AI to suc...

Importance of AI in the business quest for data-driven operations

TechTarget SearchEnterpriseAI published an Articles "Importance of AI in the business quest for data-driven operations" on April 28,2020 inc...

5 AI risks businesses must confront and how to address them

TechTarget SearchEnterpriseAI published an Articles "5 AI risks businesses must confront and how to address them" on April 28,2020 including...

Is Your Data Infrastructure Ready for AI?

This Article was published in Harvard Business Review. Every big company now manages a proliferation of sites, apps, and technology systems ...

Designing AI Programs: How and where to focus resources

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

AI Hot Spots: Where Is Artificial Intelligence Heading Now?

Information Week published the Articles "AI Hot Spots: Where Is Artificial Intelligence Heading Now?" on March 9, 2020 with several quotes f...

Will Your Company Make It Into the AI-Powered Future?

This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...

Designing AI Programs: Organizational Readiness

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Designing AI Programs: 3 Key Ingredients to Success

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

There Is No AI Without IA - Gilbane DX Conference 2019

Seth Earley, Founder & CEO of Earley Information Science, makes the case that information architecture is fundamental to a successful AI...

The AI Advantage – Practical Steps Toward Realizing the Promise of AI

Recorded - available as on demand webcast Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. ...

Why AI? A Case Study With ADP

Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...

There’s No AI Without IA: 5 Insights You Don’t Want To Miss

Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...

There's No AI Without IA

Recorded - available as on demand webcast Artificial Intelligence (AI) has the potential to completely revolutionize the B2B selling functio...

Voice Interfaces Content-Data –Conversational Commerce-Semantic Search

Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...

Four Steps to Making Artificial Intelligence Actually Work

I attended a conference a while back about the future of the digital worker and the use of artificial intelligence.  I came to the event wit...

The Lure of Emerging Technologies: Getting Ready for New Challenges

Two very interesting and seemingly contradictory trends are taking place in the information landscape.  On the one hand, technologies are ev...

How to Talk to Executives About AI

What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...

Chatbot Best Practices - Webinar Overflow Questions Answered

WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...

Knowledge Engineering, Knowledge Management and Chatbots

Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...

Knowledge Engineering: Structuring Content for Artificial Intelligence

EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges.  Like many l...

Enterprise Adoption of AI

While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...

The Problem of Personalization: AI-Driven Analytics at Scale

This Article originally appeared in the November/December 2017 issue of IT Pro, published by the IEEE Computer Society. Despite all the inve...

Are Chatbots a Good Place to Start Your Enterprise AI Initiative?

I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai.  In the...

The Problem with AI

This Article originally appeared in the July/August 2017 issue of IT Pro, published by the IEEE Computer Society. Most of the work that data...

Myth vs Reality in Artificial Intelligence

I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...

Training AI-driven Support Bots to Deliver the Next Generation of Customer Experience

Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...

Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence

Knowledge management is undergoing a renaissance.  However, it is not being called knowledge management.  Instead, it is hiding under the co...

Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants

Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain.  The...

Roundtable Series Session 3: How Financial Services Organizations are Using Chatbot in Customer Service

Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...

Knowledge Bots and Machine Learning

We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...

Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare

Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...

Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration

Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...

AI-Driven Enterprise Search Is Closer Than You Think

This Article originally appeared on CMSWire. One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search i...

What it Takes to Deliver Successful AI-Driven Search

This Article first appeared on CMSWire.com. Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accura...

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

This Article originally appeared on CMSWire.com. Artificial intelligence (AI) isn't a new magic concept.  AI has been kicking around for a w...

Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience

Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...

Grow your Virtual Assistant, Artificial Intelligence, Chatbot and Taxonomy Vocabulary

When I was checking out definitions online, I saw that it was hard to find the whole set I was looking for in one place and that most of the...

The Coming Chatbot Craze (and What You Need to Do About It)

At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...

ITPro - There's No AI Without IA

This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...

How Companies Are Benefiting from “Lite” Artificial Intelligence

This Article originally appeared in the Harvard Business Review. Artificial intelligence is hot, but also daunting. The latest advances — kn...

Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership

Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...

How to Train Your Robot

What do curated content, personalization and machine learning have in common?  Personalization is all about giving people appropriate inform...

How AI Supports Knowledge Workers

This Article originally appeared on CMSWire. Some knowledge workers fear they are next in line to be made obsolete by artificial intelligenc...

Smart Merchandising – Inspired by Artificial Intelligence

“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...

Really, Really Big Data - NASA at the Forefront of Analytics

This Article originally appeared in IT Pro, published by the IEEE Computer Society. Space is big. Really, really big. And the data involved ...

Getting Started with Cognitive Computing

This article originally appeared in KMWorld Magazine.   Cognitive computing is real. It is here now, and as time goes on, it is only going t...

Artificial Intelligence - What Really Works for the Enterprise and How to Get There

I was just given an Amazon Echo as a gift and was very excited to connect it and set it up. For those of you less familiar with Echo, it is ...

Making Intelligent Virtual Assistants a Reality

Intelligent Virtual Assistants are capturing market share rapidly. As analytics and AI technologies scale, and as some standard models begin...

Understanding Virtual Agents – What's Needed to Make Them a Reality?

Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...

Marketing, Personalization, and AI

This Article originally appeared in KMWorld Magazine. Personalization is one incarnation of a longstanding objective that embodies the essen...

Is IBM Watson Technology Practical for the Enterprise?

This Articles was published online at Baseline Magazine on May 3, 2011. IBM’s Jeopardy-playing Watson computer has been hailed as a technolo...

How We Help You Make Your Data Work Harder

At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.

 
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