How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Feathers...

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How to Design Omni-Channel IVAs That Humans Love To Use

September 16, 2021

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Feathers...

How To Choose The Best Marketing Process For Digital Transformation

September 9, 2021

Most organizations are realizing that understanding and embracing the sea change that is impacting the marketing function will mean the diff...

Build Better Bots For Agents and Customers With Knowledge Architecture

August 5, 2021

Guest speaker Henry Truong, VP, Enterprise Solutions at Rul.ai , and Seth Earley, CEO of Earley Information Systems (EIS) shared insights wi...

The Business Value of Taxonomy Panel Discussion – Key Take Aways

July 30, 2021

Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...

4 Reasons B2B Manufacturers need Strong Product Data

July 14, 2021

There are many manufacturers who have started to take the leap forward in the digital space, but there are still a great number who rely sol...

6 Key Elements of a Successful B2B Manufacturer’s Marketing Strategy

June 22, 2021

To compete in today’s digital marketplace, B2B manufacturers and distributors must offer customers an experience similar to those offered by...

The Comprehensive Ecommerce and Marketing Guide for B2B Manufacturing and Distribution

June 11, 2021

Today, every B2B  is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, m...

5 Key Product Taxonomies and How They Drive Your Business

June 11, 2021

If you Google “taxonomy” you will learn that it is the branch of science concerned with classification, especially of organisms. However, ta...

5 Proven Strategies That Boost Customer Engagement

June 7, 2021

An effective customer engagement strategy is table stakes to compete in both the B2C and B2B markets today. Top brands commit to being custo...

The Definitive Guide to Customer Engagement

June 7, 2021

A comprehensive customer engagement strategy is the most strategic competitive differentiator for organizations today. To successfully compe...

4 Benefits of Implementing PIM Software

May 11, 2021

Product data management (PDM) is a crucial investment that top performers in the market have made to make their product information more fin...

How Does Visual Search Work?

May 10, 2021

Visual search has been gaining a lot of momentum. Product images are of course provided on websites to assure purchasers that they have sele...

Product Data Management: What You Need to Know

May 5, 2021

In today’s fast paced business environment there is no time, money, or people to waste on reinventing anything you’ve already invented. Whet...

PIM Project Best Practices - Communicating With Stakeholders

May 5, 2021

Why is stakeholder communication important? Once you have initial buy-in for a PIM project, how do you encourage the people who have an inte...

3 Steps of an Effective Knowledge Management Journey

May 3, 2021

Modern-day companies are overwhelmed with data. Whether it's decades of product information or customer conversation history, there is no sh...

The Comprehensive Guide to Knowledge Management

April 26, 2021

Knowledge about your customers and how to solve their problems has always fueled competitive advantage. Let’s face it: Those that harness kn...

How Do Knowledge Graphs Address The Challenges Facing Enterprises In The Context Of Pandemic-driven Change?

April 2, 2021

Changes in the work environment mandated by the pandemic have intensified the need for improvement in the way that organizations manage info...

How To Use Data Driven Decision Making To Improve Ecommerce Outcomes

March 22, 2021

Is the money your company spending on product data management paying off? How do you know where you should invest? If you are not sure, you ...

PIM Implementation: Lessons Learned from 3 SAP Hybris Case Studies

March 22, 2021

With the acceleration of digital transformations brought on by the COVID-19 pandemic, almost every organization is facing challenges in how ...

6 Steps to Success With Your PIM Implementation Project

February 23, 2021

A new PIM system costs a lot of money, but is also a huge asset. It allows a company to organize its product data, which is almost as import...

Coding the Future Podcast - The Data Driven Enterprise

February 17, 2021

Seth Earley joins Dr. Sharon Jones on her podcast "Coding the Future" for a wide ranging conversation about creating the data driven enterpr...

Online grocery shopping: How product data attributes can lead to a brighter future

February 8, 2021

The online experience can be directly correlated to the quality of the product data in your key systems.   Grocery has lagged behind other s...

What is a PIM and why should you want one?

January 20, 2021

A Product Information Management (PIM) system provides a central location for product data that is used in downstream systems. It is where y...

Tackling Complex Product Configuration Documentation Challenges with Component Content

January 20, 2021

Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...

How Governance Keeps Your PIM Optimized for the Long Term

December 14, 2020

Governance is a program used to ensure data is being managed efficiently. There are many aspects of governance that should be considered whe...

How Information Architecture Improves Customer Experience

October 16, 2020

As executives look for ways to improve the customer experience, it is important to realize that a good customer experience assumes you have ...

How to Choose a PIM Implementation Partner

September 15, 2020

You wouldn’t go to a general practitioner for brain surgery, nor would you go to a brain surgeon for an orthopedic operation.  Doctors are s...

8 Steps to PIM readiness - are you prepared make the jump?

August 20, 2020

There are many famous quotes that tell you to “Just Do It” (Nike Slogan), “Start before you’re ready. Don’t prepare, begin.” (Mel Robbins*) ...

How to pick the right PIM software for your ecommerce business

August 14, 2020

Not all PIM software packages are equal, there is not a one size fits all answer.  Every company is different, has different requirements an...

Is Your Organization Is Ready To Take On An AI Project?

May 18, 2020

Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...

The Role of Ontology and Information Architecture in AI

May 18, 2020

There are two primary approaches to powering AI. One is through machine learning, in which AI systems learn from examples. We hear a great d...

Five Keys to Success for Digital Transformation

May 15, 2020

More organizations than ever are working to implement digital transformations, but stepping back to understand the critical steps can be dif...

How AI Projects Fail, and 3 Key Ingredients for Success

May 5, 2020

Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that describe AI as the creatio...

New Age of Knowledge Management

April 23, 2020

Knowledge management is experiencing a resurgence because of the growing awareness that not only can it solve current problems, but it can a...

Tips and tricks for simple and quick folder and file naming conventions

April 14, 2020

With the current crisis, organizations are finding that they have to quickly enable remote work.  For some organizations this is not a big s...

Measuring Website Usage & Taxonomy Effectiveness

April 9, 2020

How can you use analytics to understand and optimize your taxonomy to drive high-performance eCommerce? Three key metric sets help us unders...

Enhancing Your Digital Customer Experience with Analytics and Insights

March 25, 2020

There was a time when “customer experience” was defined by a combination of buyer persona attributes, market segment data and customer purch...

Four Critical Elements of Metrics-Driven Information Governance

March 10, 2020

The importance of information governance is recognized by most organizations, both for its operational value and its role in supporting such...

Who Owns the Business Ontology - Staffing Up For Ontology Development

March 9, 2020

In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...

A Pragmatic Approach to Digital Transformation

March 9, 2020

Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...

Information Architecture: The Foundation for Digital Transformation

January 28, 2020

Digital transformations are all around us – technology innovation is enabling new applications, new insights and new operating models that a...

How Taxonomy Design Can Make or Break the Customer Experience

January 21, 2020

The display taxonomy on an ecommerce website is the backbone of the customer experience. It provides the structure, navigation paths, breadc...

Global Attributes for Ecommerce – When and When Not to Use Them

January 6, 2020

In our last few blogs we’ve been focusing a lot on taxonomies and taxonomy design for ecommerce sites.  In this blog we will shift gears a b...

How Product Attribute Schema Design Works As A Competitive Advantage

November 1, 2019

Organizations compete on their data.  Every interaction with your organization is facilitated by data and content. Being able to present the...

How To Avoid Hiding Products In Your Taxonomies

October 31, 2019

Many product taxonomies start with good intentions but are corrupted over time by a proliferation of “miscellaneous” nodes – virtual “junk d...

Getting The Most From Images On Your B2B Ecommerce Site

October 23, 2019

Or, How to Get More Than 1000 Words From Your Product Images. Images are powerful and becoming more vital to online success as B2B customers...

Product Taxonomy Mutual Exclusivity - One Product, One Place

September 26, 2019

Mutual Exclusivity is an organizing principle for taxonomies which requires every SKU in your product catalog have one (and only one) place ...

Winning in the Digital Divide by Harnessing the Power of High-Quality Product Data

August 19, 2019

The pressure is on for B2B distributors to up their online game as millennials, who are digital natives, are increasingly becoming their buy...

To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors

May 22, 2019

This blog originally appeared on the MDM.com. When was the last time you went shopping for something intangible? Where instead of being able...

Omnichannel Taxonomy & Attribute Design

March 15, 2019

Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...

There’s No AI Without IA: 5 Insights You Don’t Want To Miss

February 14, 2019

Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...

The Unsung Cost Benefits of Information Curation (and the High Costs of Ignoring It)

January 16, 2019

Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...

Digital Transformation: What it means

December 11, 2018

Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...

The Value of Taxonomy – How to Make a Case, Quickly

November 16, 2018

Let’s face it, the value of a taxonomy isn’t inherently obvious to everyone. Some people have to be convinced that a taxonomy can help them ...

Bridging Silos and Managing Change During Digital Transformations

November 12, 2018

“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...

Product Information Management: 4 Key Principles of Good Product Data

September 11, 2018

In a slight departure from our previous article on proactively (and tactically) preparing for a product data transformation, let’s explore s...

Commercial PIM Systems: 4 Best Practices To Conduct Before a PIM Evaluation

September 5, 2018

As your business and product data complexity grows, so too may your need for an enhanced Product Information Management (PIM) system that ac...

Differentiating Your Company through the User Experience

July 18, 2018

How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...

Four Steps to Making Artificial Intelligence Actually Work

June 14, 2018

I attended a conference a while back about the future of the digital worker and the use of artificial intelligence.  I came to the event wit...

The Lure of Emerging Technologies: Getting Ready for New Challenges

May 21, 2018

Two very interesting and seemingly contradictory trends are taking place in the information landscape.  On the one hand, technologies are ev...

How to Talk to Executives About AI

April 16, 2018

What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...

The Internet of Things and Product Data

March 28, 2018

In 2012, IBM estimated that the number of devices that were expected to be connected to the internet by 2015 would be in 1 trillion.  It tur...

Chatbot Best Practices - Webinar Overflow Questions Answered

March 22, 2018

WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...

Knowledge Engineering: Structuring Content for Artificial Intelligence

February 20, 2018

EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges.  Like many l...

Enterprise Adoption of AI

January 15, 2018

While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...

Are Chatbots a Good Place to Start Your Enterprise AI Initiative?

November 30, 2017

I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai.  In the...

Overcoming Personalization Challenges: The Role of the Customer Data Platform

November 16, 2017

Quick Summary The digital experience is comprised entirely of data.  The mobile device effectively becomes the sales person. In the physical...

Myth vs Reality in Artificial Intelligence

October 27, 2017

I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...

Physical to Digital – How the Grocery Sector is Poised for Transformation

October 19, 2017

Covid Is Accelerating Transformation of the Grocery Industry The grocery industry is the last major retail sector to seriously address consu...

The Personalization Chasm – From Lab to Production

October 17, 2017

AI-driven personalization holds a lot of promise for marketers. However, few have managed to put the promise into practice because the leap ...

How to Design Successful Governance Programs

October 3, 2017

Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...

Ontologies for ecommerce personalization - going beyond taxonomies

September 26, 2017

Knowledge is continually evolving, with new designs and discoveries leading to innovation across all industries. Sellers of technical produc...

How Taxonomy Enables Innovation in B2B Ecommerce

September 20, 2017

Taxonomies have evolved over the years from being a way to navigate a website to providing the underpinnings of advanced ecommerce innovatio...

Predicting ROI: Is Your Customer Experience Project Worth It?

August 3, 2017

So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...

Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence

June 20, 2017

Knowledge management is undergoing a renaissance.  However, it is not being called knowledge management.  Instead, it is hiding under the co...

Shiny Things and Bad Data: The Two Biggest Challenges Facing CIO’s and CTO’s

May 19, 2017

When I speak to CIO’s and CTO’s, they are grappling with two things:  Staying up to date with new capabilities that the business either want...

Knowledge Bots and Machine Learning

April 18, 2017

We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...

3 Ways Product Data Can Help Fulfill Your Brand Promise

March 13, 2017

Digital transformation as a concept has lost a lot of its meaning and has become a catch-all for many types of information initiatives.  Wha...

Digital Governance: It’s a Numbers Game (Metrics, KPI’s, and ROI, that is)

February 21, 2017

The digital journeys that all organizations are continuing have one thing in common – the need to intentionally and proactively manage, cont...

Taxonomy vs Taxonomy vs Taxonomy

February 21, 2017

The term “taxonomy” is used in many ways, and therefore can be confusing. Taxonomy has many use cases and many different functions.  Google ...

Knowledge Management and User Engagement – Weaving the Experience into Work Practices

January 26, 2017

Organizations are maturing in their understanding of knowledge management.  But true engagement and acceptance is still a major obstacle to ...

What is the Difference between Taxonomy and Ontology? It is a Matter of Complexity

December 6, 2016

We get asked this question a lot-what is the difference between taxonomy and ontology?  In this post we will share some examples that will h...

EIS Podcast Episode 5 - Content Strategy Success

November 22, 2016

  In this episode of “Earley On…”, Seth Earley, CEO of Earley Information Science discusses the topic of Content Strategy: the elements, the...

A New Approach to Data, Content and Knowledge Management - Do it Right

November 14, 2016

Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...

Grow your Virtual Assistant, Artificial Intelligence, Chatbot and Taxonomy Vocabulary

November 10, 2016

When I was checking out definitions online, I saw that it was hard to find the whole set I was looking for in one place and that most of the...

Product Information Governance Leads to Process Improvement

October 17, 2016

Governance is essential to product information and taxonomy management. Governance ensures consistency, accuracy and adherence to the brands...

Knowledge Management in Healthcare and Life Sciences

October 16, 2016

In the age of observational outcomes, skyrocketing healthcare costs and personalized medicine, applied knowledge impacts every aspect of the...

The Coming Chatbot Craze (and What You Need to Do About It)

September 21, 2016

At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...

Going Beyond Data-Driven: Are You Ready to Become an Insights-Driven Organization?

September 7, 2016

An insights-driven organization makes decisions about its customers based on data, primarily internal data. This concept goes beyond custome...

The Product Data Black Hole: How to Avoid the Taxonomy Junk Drawer

August 26, 2016

Every house has one: The junk drawer. The place you shove things when you are not quite sure where to put them or whether to keep them. Most...

How Metadata Runs The World

August 15, 2016

Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world.  A friend sent me ...

The future of B2B eCatalogs - Be Like Amazon

August 2, 2016

If you’re a B2B distributor that’s been around for a while, then you probably grew up in a specific vertical and developed a reputation with...

6 Product Relationships that Increase the Cart

August 2, 2016

The proper use of product relationships can really build the sale. Recently I was shopping online for some stain for a furniture refinishing...

How to Train Your Robot

July 20, 2016

What do curated content, personalization and machine learning have in common?  Personalization is all about giving people appropriate inform...

EIS Podcast Episode 4 - Making Sense of Website Metrics

July 15, 2016

  In this episode of “Earley On…”, Seth Earley, CEO of Earley Information Science, discusses the topic of how to make sense of metrics. Topi...

B2B: To Compete in Digital, You Need to Own Your Product Information

July 5, 2016

If you’re like most B2B manufacturers or distributors, you’re taking a page from the B2C playbook and you’re building out the product experi...

Cognitive Search – The Next Generation of Information Access

June 21, 2016

You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...

EIS Podcast Episode 3 - Enterprise Search

June 20, 2016

  In this episode of “Earley On…”, Seth Earley, CEO of Earley Information Science discusses the hard problem of Enterprise Search and its va...

9 Signs of a Great Display Taxonomy

June 6, 2016

Companies make use of many taxonomies to organize information about their product line. One of the most important of these is the display ta...

Semantic Tagging and Data Mining to Improve SEO

May 17, 2016

What do we mean by “semantic tagging”?  Isn’t that just tagging? The answer is yes and no. Semantics refers to the study of meaning.  Taggin...

You have chosen a BI tool—what’s next?

May 13, 2016

Congratulations!  You just selected a business intelligence tool. This product or platform will be either a new undertaking in your company ...

Smart Merchandising – Inspired by Artificial Intelligence

April 21, 2016

“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...

Data Quality Metrics - What's your Aardvark Index?

April 20, 2016

Earlier this month, the residents of a property an hour’s drive from Wichita, Kansas, were suffering through some very strange and unpredict...

Earley On Podcast Episode 2: Internal Collaboration and the Customer Experience

April 14, 2016

  In this episode, Seth Earley, CEO of Earley Information Science, discusses the topic of how internal collaboration affects customer experi...

Artificial Intelligence - What Really Works for the Enterprise and How to Get There

March 25, 2016

I was just given an Amazon Echo as a gift and was very excited to connect it and set it up. For those of you less familiar with Echo, it is ...

Differentiating with digital assets: which stage are you in?

March 24, 2016

Today’s shoppers are visually-influenced, and simultaneously engaging across a greater variety of touch points than ever before. Rising comp...

Earley On Podcast Episode 1: Intro to Machine Learning & Artificial Intelligence

March 23, 2016

  In this episode of the "Earley On…” podcast, Seth Earley, CEO of Earley Information Science, discusses the topic of machine learning and a...

Information Governance: Using Joy as a Metric

January 11, 2016

Our family recently came across the book The Life-Changing Magic of Tidying Up by Marie Kondo, a best-selling life-changing book about simpl...

How to Improve Search Results with Auto-Classification

January 7, 2016

A very common complaint from people using content management systems is “Search doesn’t work.” Now, that’s a broad statement and probably ne...

Office Supply Retailer Goes Endless Aisle for Digital Transformation

November 23, 2015

When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...

Why the Timing is Right for Knowledge Management Portals

November 18, 2015

Knowledge management portals have gone in and out of style over the years.  Portals were the rage back in the early 90’s, promising the “int...

Measuring Digital Marketing Maturity in a Complex Environment

October 20, 2015

As technologies evolve and processes are digitized, the marketing and customer experience function is being transformed.  Whether this trans...

Digital Marketing in the Age of Big Data

October 14, 2015

Digital Marketing is the subject and focus of so many things nowadays that many have come to accept the axiom that “all marketing is digital...

Assessing Your Ecommerce Website – The Value of Heuristics and Logs

October 14, 2015

When EIS evaluates an ecommerce website we judge it according to a collection of heuristics.  A heuristic gives us a way to compare what is ...

Master Data Management: Data Quality Supports Achievement of Business Goals

October 6, 2015

Sometimes a business problem that sounds simple to solve turns out to be a major challenge. For example, getting a count of a company’s cust...

Intelligent Agents, Cognitive Computing and Artificial Intelligence

September 28, 2015

While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...

Cluster Analysis in Big Data Mining Explained - Without the Math

September 28, 2015

So we’ve all heard the term “big data” by this point - lots and lots of data coming from many sources, some of them disparate, most of them ...

Agile Taxonomy Development - an Oxymoron?

September 22, 2015

Product Taxonomies, on the whole, are iterative in nature. If your company starts selling products it's never sold before, you might need to...

Does your site present search results effectively, or make visitors flee?

August 19, 2015

After a prospective customer has gone through an Internet search, successfully arrived at your company’s website, and searched for the speci...

Boosting your search results: White Hat or Black Hat?

August 18, 2015

Given that few people go beyond the first page or two of search results, most organizations find that the incentive is high for using every ...

Why Information Taxonomy Must Represent the Landscape of the Business

August 18, 2015

"Master Data, enterprise architecture and digital transformation begin with a conceptual view of the enterprise." In the online world, a gre...

Site Search - A Digital Commerce Secret Weapon

August 10, 2015

Site search is an often-overlooked weapon in the digital arsenal available to Internet retailers. However, site search is becoming a much hi...

Making Sense of Marketing Technology – A World of Confusion and Complexity

June 12, 2015

Most marketing people involved in marketing technology (also referred to as “martech”) are by now familiar with the Lumascape technology lan...

Grapes & Chickens: Building the Models That Support Everything

May 29, 2015

Since entering this profession (information management), I have been amused by the expression “comparing apples and oranges,” which is used ...

Leveraging Data Analytics to Drive Growth and Innovation

May 11, 2015

Analytics is undergoing a revolution in tools, technologies, applications and adoption.  The industry is rapidly evolving and organizations ...

Four Reasons to Avoid Concatenated Labels in Your Taxonomies

April 29, 2015

Here’s a short piece of advice for the practicing taxonomists out there: Try to avoid concatenated labels. Concatenated labels are those cat...

Aggregate Content: Why You Need to Have It

March 16, 2015

In today’s world of content and data coming from multiple sources and in multiple formats, the idea of aggregate content is one of much disc...

Searchandising - Making the Customer Feel Special Every Time She Searches

March 7, 2015

In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....

Making it Personal: Strategies for Creating Meaningful Customer Interactions

February 23, 2015

Relevant, personalized content can significantly improve outcomes and improve revenue—some organizations have reported uplift of 70% for pro...

Mining Big Data: An Overview

January 20, 2015

“Big Data” has become one of the hottest topics in both information science and corporate settings alike.  As the internet and its amount of...

Data Hygiene - the Unsexy but Necessary First Step Toward Omnichannel Success

January 18, 2015

An article in the Harvard Business Review online entitled “Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)” addressed co...

Maximize Your Ecommerce Search Box With Autocomplete and Autosuggest

December 11, 2014

Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...

Prioritizing Enterprise Content Programs: Where to Begin?

October 22, 2014

I just returned from a working session with a large retail client, during which we discussed ways to begin the next phase of their content s...

The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets

August 18, 2014

IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...

Master Data Management and Enterprise Taxonomies - A Common Vision

July 22, 2014

Building shared understanding and a common vision is part of the process.  One of our enterprise customers is a large retail organization th...

Proving that your content makes a difference

June 10, 2014

Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...

Monetization - Adding Value To Data With Metadata

April 23, 2014

Metadata gives information meaning. Metadata is therefore the basis for monetizing information, because the ability to monetize depends on a...

The Top 4 Key Concepts Driving Digital Transformation

April 23, 2014

Organizations from large enterprises to one-man shops are in the midst of a digital transformation.  Some gladly embrace the change. Others ...

Field Service Collaboration – Closing the Loop

April 14, 2014

Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...

Task-Level and Topic-Level Content Unlock New Levels of Productivity

March 18, 2014

Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...

Designing Taxonomies for Mobile

March 10, 2014

Whether your mobile development strategy includes native apps, hybrid applications or mobile optimized websites, the bottom line in mobile d...

How to Increase Field Service Performance by Reducing Variability

January 22, 2014

If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...

The Problem with Big Data is Context - Information Architecture Makes the Difference

November 27, 2013

The story of the blind men and the elephant illustrates how a limited perspective can lead to erroneous conclusions.  Big Data can create th...

Intelligent Virtual Assistants Are Search-Based Applications

October 16, 2013

"Intelligent assistants recognize what users are looking for; and provide precise and relevant answers." How do you go from the search syste...

Upping Your Findability Game

October 15, 2013

We often think of search results as a list of links to documents or webpages.  The more precise and relevant the better.  But that’s not rea...

6 Ways To Improve The Value Of Existing Content

October 9, 2013

We all like to believe that knowledge is important, and possibly even accurate as well. Once that knowledge is documented, however, its valu...

Using CRANIUM for Empirical Testing

September 24, 2013

How do you know your work is any good? And I mean, really know? (This is the second post in my Heuristics and Empirics series. You can find ...

What is Semantic Search?

September 18, 2013

Semantics is the study of meaning. So a semantic search is one which “seeks to improve search accuracy by understanding searcher intent and ...

Heuristics and Empirics, Natural Frenemies

August 20, 2013

A simple question -- How do you know when you’re right? – led me down a long and treacherous path of self-discovery. The truth is that it is...

DITA – Are You Paying Attention?

July 24, 2013

Look up ‘DITA’ in the Acronym Dictionary and you’ll find 6 different definitions.  Even knowing what the letters stand for (*) doesn’t put u...

The Power of Metadata - What the NSA Can Teach Enterprise Big Data

June 21, 2013

Metadata in the news?  Who would have thought that metadata would be explained to the public through mainstream media outlets?   Nearly ever...

Why Enterprise Information Architecture Matters

May 21, 2013

My initial title for this was “Why Enterprise Integration Matters”. This seems like an obvious statement. Of course it matters. It’s like sa...

Mobilizing for Digital Asset Management Projects – Specifically the Metadata

April 17, 2013

Digital Asset Management has a particular meaning with regard to classes of technology.  The term usually refers to the management of rich m...

It’s In There – When Do You Need an Information Architect?

March 19, 2013

I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...

Information Strategy - The Kitchen Analogy

January 13, 2013

I've always been fascinated by how challenging it can be to make analogies between digital content strategies and the "real world." We organ...

On the Road out of Metadata Chaos Toward Maturity: Strategic Listening

December 28, 2012

Cloud applications development, NoSQL database environments, and hybrid platforms, such as MongoDB, treat metadata as data encoded in script...

Building A Taxonomy For A Quotations Reference Application

December 9, 2012

Hachette Book Group has a mobile app for Bartlett's Familiar Quotations, one of the world's most recognized classic reference books.  This p...

Organizational Structure and Your Taxonomy: Where Does it Go?

October 31, 2012

Should departmental or organizational structures be managed as a taxonomy?  While there are advantages and limitations to organizational str...

Cross Industry Trends in Information Management and Information Architecture

September 17, 2012

The single most prevalent factor in business across sectors is the increasing speed of knowledge and information processes.  The difference ...

Content Strategy, Content Organization and Post Merger Integration

August 19, 2012

In the Boston Consulting Group’s (BCG) Perspectives e-alert for August there is some interesting analysis/insight on Post Merger Integration...

Ten Common Mistakes When Developing a Taxonomy

July 22, 2012

During the course of our consulting engagements over the years we have seen businesses make all kinds of mistakes when developing taxonomies...

Should you Manage your Product Information Taxonomy In a TMS or a PIM System?

June 19, 2012

It’s a very open question … as they always are … and it depends on the weighting of some of the considerations we’ll look at below. We’re wo...

Making the Case: Explaining Taxonomy to Business People

June 5, 2012

For many information science professionals, it’s easy to become accustomed to common problems and their attendant solutions as basic or obvi...

Google Knowledge Graph and Taxonomy - It's in There

May 21, 2012

Google has just announced the Google Knowledge Graph (GKG).  Check out a video about Google Knowledge Graph here. According to Google, this ...

Where is DAM in Your Organization?

March 18, 2012

As the cost of creating and managing digital assets drops, organizations are finding that many different business processes are seeking to i...

Avoiding Metadata Chaos, Part 2: Integrating Enterprise Metadata and Taxonomies

December 14, 2011

This is a continuation of a previous post: What You Need to Know to End Information Chaos. Business makes extensive use of taxonomy and meta...

What You Need to Know to End Information Chaos (Part 1)

November 16, 2011

Clients I work with struggle with many issues.  Among these, two often rise to the top. How do we show the impact of metadata on our busines...

Reality of Healthcare Digitization: the Practical versus the Possible

November 14, 2011

Healthcare information technology is undergoing enormous changes with broad consumer impact. One major area of innovation is mobile healthca...

Five Reasons Why Records Managers Need to Care about Content Management

October 18, 2011

How can you tell the difference between an introverted records manager and an extroverted records manager?  The extrovert stares at your sho...

Content Choreography - The Art of Dynamic Web Content

August 12, 2011

What is content choreography? Here's a little background on the term and what we mean by it. A major global high tech company engaged EIS to...

Why Taxonomy is Critical to Master Data Management (MDM)

July 31, 2011

Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...

Information Uniqueness and Improving the Retail Customer Experience

April 15, 2011

Selling online is dependent upon information.  Without information for the customer to process it is essentially impossible to sell online. ...

First Know your Pain Points - Oracle PDQ Methodology for Management of your Product Data

March 22, 2011

In this blog post I’m going to talk about a couple of the likely pain points in your product master data world –places where your product da...

Oracle PDQ: Data Quality, Analysis & Cleansing for Management & Integration

February 10, 2011

We’re several months into a large project implementing Oracle PDQ (Product Data Quality) for a major online retailer.  This is the first of ...

Taxonomy in Information Archaeology

July 8, 2010

Clink, clink went two halves of a Japanese rifle shell case on my researcher's desk at the National Archives and Records Administration faci...

Taxonomists and Usability Experts: Learning from Each Other

June 29, 2010

Taxonomists never work in isolation: they collaborate with subject matter experts, content managers, systems integrators, information archit...

Metadata Management Strategies for Marketing Based DAM

January 15, 2010

After a decision has been made to invest into DAM or MRM solutions and the system has been introduced, one of the realizations that many mar...

Naming Conventions for Digital Assets: How much is too much?

July 7, 2009

Digital assets come in a seemingly limitless variety of flavors. Some intrinsic metadata comes along for the ride with particular formats, b...

Audience Modeling For Taxonomy Development

February 15, 2009

Regardless of whether you're designing front-end interface functionality or crafting an information architecture that serves as the clothes ...

Taxonomy and Records Management

December 15, 2008

Taxonomies, as hierarchical vocabulary structures, clearly define relationships between words and concepts. If a taxonomy is implemented and...

Improve The Value Of Knowledge Through Labeling And Categorization

December 3, 2008

Here is the question posed by Arnold King (http://arnoldkling.com) "I am interested in the phenomenon of knowledge specialization.For exampl...

Subject Matter Experts and Taxonomy Development

September 19, 2008

Some say that subject matter expertise is necessary in taxonomy development. This is understandable; it makes sense to assume that the more ...

Taxonomy Project RFP Considerations

December 9, 2007

We recently had a prospect ask what they needed to consider as part of their taxonomy RFP. Here are some things to include: Specific approac...

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