The more quickly customers can find the product they are seeking, the more likely they are to complete a transaction and to return to the si...
2021 was a continuation of an extraordinary time. While the pandemic continued with cycles, waves and variants, businesses and individuals ...
Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...
Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...
There are many manufacturers who have started to take the leap forward in the digital space, but there are still a great number who rely sol...
Look at the most successful organizations and what stands out is an ability to react quickly to changing markets. This agility is the result...
To compete in today’s digital marketplace, B2B manufacturers and distributors must offer customers an experience similar to those offered by...
Today, every B2B is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, m...
Product data management (PDM) is a crucial investment that top performers in the market have made to make their product information more fin...
In today’s fast paced business environment there is no time, money, or people to waste on reinventing anything you’ve already invented. Whet...
This Article by Seth Earley was originally published on SmartIndustry. Manufacturing 4.0 is exciting stuff, promising great value, but we mu...
Recorded - available as on demand webcast Human resource management teams have been through a lot over the last year as they have coped with...
Is the money your company spending on product data management paying off? How do you know where you should invest? If you are not sure, you ...
This Article originally appeared on Modern Distribution Management on March 22, 2021. You all know what they say, “Data is king.” But how do...
With the acceleration of digital transformations brought on by the COVID-19 pandemic, almost every organization is facing challenges in how ...
A new PIM system costs a lot of money, but is also a huge asset. It allows a company to organize its product data, which is almost as import...
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
This Article was originally published on CustomerThink. Aligning AI’s capability with your sales team Artificial intelligence has the potent...
Online marketplaces, social media, mobile technologies and new shopper journeys have transformed the way that buyers make purchase decisions...
Product data and information architecture experts, Chantal Schweizer and Dave Skrobela, from Earley Information Science, walk through the el...
There are many famous quotes that tell you to “Just Do It” (Nike Slogan), “Start before you’re ready. Don’t prepare, begin.” (Mel Robbins*) ...
Not all PIM software packages are equal, there is not a one size fits all answer. Every company is different, has different requirements an...
Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...
More organizations than ever are working to implement digital transformations, but stepping back to understand the critical steps can be dif...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
How can you use analytics to understand and optimize your taxonomy to drive high-performance eCommerce? Three key metric sets help us unders...
This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...
Big Data Quarterly interviewed Seth Earley about ontologies, which is a central theme to his book "The AI-Powered Enterprise," for an articl...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Recorded - available as on demand webcast Knowledge management (KM) and artificial intelligence (AI) have both gone through booms and busts—...
Digital transformations are all around us – technology innovation is enabling new applications, new insights and new operating models that a...
The display taxonomy on an ecommerce website is the backbone of the customer experience. It provides the structure, navigation paths, breadc...
Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...
In our last few blogs we’ve been focusing a lot on taxonomies and taxonomy design for ecommerce sites. In this blog we will shift gears a b...
Recorded - available as on demand webcast Using analytics to understand and optimize your Taxonomy to drive high-performance eCommerce. In t...
Recorded - available as on demand webcast When designing a display taxonomy, many sites lose track of the customer journey at *each step* in...
Recorded - available as on demand webcast It’s hard enough to design and implement a ‘garden variety’ product information management (PIM) p...
Recorded - available as on demand webcast Attributes are powerful tools in Digital B2B, but they are also a lot of work to design and mainta...
Ecommerce websites, replacement part reference guides, online marketplaces and IoT monitoring platforms all have one thing in common. They ...
Organizations compete on their data. Every interaction with your organization is facilitated by data and content. Being able to present the...
Recorded - available as on demand webcast Many product taxonomies start with good intentions but are corrupted over time by a proliferation ...
Or, How to Get More Than 1000 Words From Your Product Images. Images are powerful and becoming more vital to online success as B2B customers...
Recorded - available as on demand webcast In this conversation, our digital commerce experts walks through the impact that product images ha...
Mutual Exclusivity is an organizing principle for taxonomies which requires every SKU in your product catalog have one (and only one) place ...
Recorded - available as on demand webcast In this 15 minute - no B.S. - session, our digital commerce experts will use real world examples t...
Recorded - available as on demand webcast Product content will make or break your digital commerce user experience. But what does that reall...
The pressure is on for B2B distributors to up their online game as millennials, who are digital natives, are increasingly becoming their buy...
Recorded session -- view the webcast. The B2B technical buyer is a unique persona with specialized needs. In order to get and keep this valu...
Recorded - available as on demand webcast Let’s face it - no one likes the ‘G’ word. It’s too often a sour antidote to excitement and nimble...
This blog originally appeared on the MDM.com. When was the last time you went shopping for something intangible? Where instead of being able...
Recorded - available as on demand webcast What does it take to successfully deliver a digital experience for the B2B market? While the whole...
Recorded - available as on demand webcast Business agility rests upon a well-architected environment of business processes, workflows, and c...
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Recorded - available as on demand webcast Artificial Intelligence (AI) has the potential to completely revolutionize the B2B selling functio...
Let’s face it, the value of a taxonomy isn’t inherently obvious to everyone. Some people have to be convinced that a taxonomy can help them ...
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
We’ve all heard it – digital transformation is coming for us. From how our customers engage with us, to how our partners leverage us, and ho...
In a slight departure from our previous article on proactively (and tactically) preparing for a product data transformation, let’s explore s...
As your business and product data complexity grows, so too may your need for an enhanced Product Information Management (PIM) system that ac...
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Through the power of attributes across product, customer, content, and asset domains. Applying customer and journey context means serving up...
Recorded - available as on demand webcast B2B buyers' expectations continue to escalate, leaving many customers nonplussed when your digital...
What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...
In 2012, IBM estimated that the number of devices that were expected to be connected to the internet by 2015 would be in 1 trillion. It tur...
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
Recorded - available as on demand webcast Why don’t we hear more stories about companies that are delivering a truly unified customer experi...
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the...
Quick Summary The digital experience is comprised entirely of data. The mobile device effectively becomes the sales person. In the physical...
I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...
Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...
Taxonomies have evolved over the years from being a way to navigate a website to providing the underpinnings of advanced ecommerce innovatio...
Recorded - available as on demand webcast Implementing Product Information Management (PIM) in any organization is complex. Getting consensu...
So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the co...
When I speak to CIO’s and CTO’s, they are grappling with two things: Staying up to date with new capabilities that the business either want...
It is time to start thinking about knowledge management differently by going back to basics. Many new and emerging means of leveraging knowl...
Governance is essential to product information and taxonomy management. Governance ensures consistency, accuracy and adherence to the brands...
This Article first appeared on ChiefExecutive.net. Because all consumers shop and buy online, B2B sites are expected to have the same capabi...
Every house has one: The junk drawer. The place you shove things when you are not quite sure where to put them or whether to keep them. Most...
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me ...
If you’re a B2B distributor that’s been around for a while, then you probably grew up in a specific vertical and developed a reputation with...
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate inform...
If you’re like most B2B manufacturers or distributors, you’re taking a page from the B2C playbook and you’re building out the product experi...
The complexity of the B2B sales process has been a barrier to the adoption of digital commerce. However, B2B firms are now joining the race ...
Most marketing people involved in marketing technology (also referred to as “martech”) are by now familiar with the Lumascape technology lan...
Relevant, personalized content can significantly improve outcomes and improve revenue—some organizations have reported uplift of 70% for pro...
Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...
IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...
Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...
This article originally appeared in KMWorld Magazine. Pragmatic Steps to Deploying Next-Generation, Search-Based Applications Called “Intell...
Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...
The story of the blind men and the elephant illustrates how a limited perspective can lead to erroneous conclusions. Big Data can create th...
In the Boston Consulting Group’s (BCG) Perspectives e-alert for August there is some interesting analysis/insight on Post Merger Integration...
It’s a very open question … as they always are … and it depends on the weighting of some of the considerations we’ll look at below. We’re wo...
What is content choreography? Here's a little background on the term and what we mean by it. A major global high tech company engaged EIS to...
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