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Blog
Build Better Bots For Agents and Customers With Knowledge Architecture
How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...
Blog
The Business Value of Taxonomy Panel Discussion – Key Take Aways
Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...
Webinars
Knowledge Architecture - The Path to Automating Customer Support Interactions
Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...
Blog
Tackling Complex Product Configuration Documentation Challenges with Component Content
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
Blog
How Information Architecture Improves Customer Experience
As executives look for ways to improve the customer experience, it is important to realize that a good customer experience assumes you have ...
Blog
A Pragmatic Approach to Digital Transformation
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Blog
The Unsung Cost Benefits of Information Curation (and the High Costs of Ignoring It)
Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...
Blog
Digital Transformation: What it means
Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...
Blog
Bridging Silos and Managing Change During Digital Transformations
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
Blog
The Need for a Context-Aware Architecture to Drive Digital Transformation Success
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
Blog
7 Tools To Help Build Sustainable Data Governance
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
Blog
Differentiating Your Company through the User Experience
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Webinars
Enterprise Adoption of AI Technology: Looking ahead to 2018
Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...
Blog
Enterprise Adoption of AI
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
Blog
Physical to Digital – How the Grocery Sector is Poised for Transformation
Covid Is Accelerating Transformation of the Grocery Industry The grocery industry is the last major retail sector to seriously address consu...
Blog
How to Design Successful Governance Programs
Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...
Blog
Ontologies for ecommerce personalization - going beyond taxonomies
Knowledge is continually evolving, with new designs and discoveries leading to innovation across all industries. Sellers of technical produc...
Blog
How Taxonomy Enables Innovation in B2B Ecommerce
Taxonomies have evolved over the years from being a way to navigate a website to providing the underpinnings of advanced ecommerce innovatio...
Blog
Predicting ROI: Is Your Customer Experience Project Worth It?
So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...
Articles
Wordmap Makes Taxonomy Creation Simple
One of the challenges of the information age is helping people find things. There are many ways to do this, but they all boil down to improv...
Webinars
Brand Choreography - How Product Information Supports Your Brand Promise
Recorded - available as on demand webcast Your customers have rising expectations about their digital experience across every channel and to...
Blog
Taxonomy vs Taxonomy vs Taxonomy
The term “taxonomy” is used in many ways, and therefore can be confusing. Taxonomy has many use cases and many different functions. Google d...
Blog
Knowledge Management and User Engagement – Weaving the Experience into Work Practices
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to s...
Blog
A New Approach to Data, Content and Knowledge Management - Do it Right
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
Webinars
Designing the Next Generation of Content Strategy
Recorded - available as on demand webcast How to make your content work with the new marketing technology The new generation of marketing so...
Blog
How Metadata Runs The World
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me a...
Webinars
Site Search: The Battle for Relevance
Recorded - available as on demand webcast Your site is under constant scrutiny by Google, and much of your content strategy is geared toward...
Blog
9 Signs of a Great Display Taxonomy
Companies make use of many taxonomies to organize information about their product line. One of the most important of these is the display ta...
Blog
Semantic Tagging and Data Mining to Improve SEO
What do we mean by “semantic tagging”? Isn’t that just tagging? The answer is yes and no. Semantics refers to the study of meaning. Tagging ...
Blog
Smart Merchandising – Inspired by Artificial Intelligence
“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...
Webinars
OK so Enterprise Search is "Janky" - Now what?
Recorded - available as on demand webcast Search for the enterprise seems to have hit a wall. Bad search is the top complaint of users inter...
Blog
Differentiating with digital assets: which stage are you in?
Today’s shoppers are visually-influenced, and simultaneously engaging across a greater variety of touch points than ever before. Rising comp...
Blog
How to Improve Search Results with Auto-Classification
A very common complaint from people using content management systems is “Search doesn’t work.” Now, that’s a broad statement and probably ne...
Webinars
Turbocharge Your SharePoint Search Engine with Auto-Classification
Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...
Blog
Office Supply Retailer Goes Endless Aisle for Digital Transformation
When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...
Blog
Digital Marketing in the Age of Big Data
Digital Marketing is the subject and focus of so many things nowadays that many have come to accept the axiom that “all marketing is digital...
Blog
Assessing Your Ecommerce Website – The Value of Heuristics and Logs
When EIS evaluates an ecommerce website we judge it according to a collection of heuristics. A heuristic gives us a way to compare what is c...
Webinars
Navigating the Marketing Technology Landscape
Recorded - available as on demand webcast What’s in your marketing technology stack? How will you choose from 2,000 or so vendors as you bui...
Blog
Does your site present search results effectively, or make visitors flee?
After a prospective customer has gone through an Internet search, successfully arrived at your company’s website, and searched for the speci...
Webinars
How to Use Site Search to Drive Conversions and Create Customers
Recorded - available as on demand webcast If you have not optimized site search on your digital commerce site, you are losing money. Accordi...
Blog
Aggregate Content: Why You Need to Have It
In today’s world of content and data coming from multiple sources and in multiple formats, the idea of aggregate content is one of much disc...
Blog
Searchandising - Making the Customer Feel Special Every Time She Searches
In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....
White Papers
Knowledge is Power: Context-Driven Digital Transformation
There was a time when digital transformation was considered a strategic vision for how organizations evolve from a traditional model of cust...
Blog
Maximize Your Ecommerce Search Box With Autocomplete and Autosuggest
Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...
How We Help You Make Your Data Work Harder
At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.
