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Transforming Legacy Faceted Search into Personalized Product Discovery The latest in e-commerce trends is the transformation of legacy facet...
Building An AI-Powered Enterprise Recorded Webcast In this webinar we establish the formula for AI success: AI-Powered solutions are only a...
You made investments in marketing technology in order to improve customer experience. But, are they yielding the desired results? Are custom...
How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed,...
Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...
This Article originally appeared on MDM.com on February 8, 2021. Any distribution organization that sells a solution with many options, comp...
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
Recorded - available as on demand webcast Organizations are investing in product data to support eCommerce and a more personalized experienc...
With the current crisis, organizations are finding that they have to quickly enable remote work. For some organizations this is not a big s...
Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...
Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the...
Artificial intelligence (AI) isn't a new magic concept. AI has been kicking around for a while now, though many associate the concept with ...
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to ...
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
Recorded - available as on demand webcast How to make your content work with the new marketing technology The new generation of marketing so...
This Article originally appeared on CMSWire.com. In an ideal world, enterprise information management (EIM) systems provide every employee w...
This Article was originally published in KMWorld Magazine and online. Using “intranet in a box” preconfigured offerings to get more from Sh...
Recorded - available as on demand webcast Engaging with customers and providing an excellent customer experience depends on several capabili...
While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...
In many organizations SharePoint is the Enterprise Content Management (ECM) system of choice. Success requires framing a consistent enterpri...
I just returned from a working session with a large retail client, during which we discussed ways to begin the next phase of their content s...
Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...
In the Boston Consulting Group’s (BCG) Perspectives e-alert for August there is some interesting analysis/insight on Post Merger Integration...
Healthcare information technology is undergoing enormous changes with broad consumer impact. One major area of innovation is mobile healthca...
What is content choreography? Here's a little background on the term and what we mean by it. A major global high tech company engaged EIS to...
Selling online is dependent upon information. Without information for the customer to process it is essentially impossible to sell online. ...
Governance is not a simple process of writing up some plans and policies. Operationalizing governance requires the correct structures and wo...
Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a f...
Managing content — whether documents, transactional data or digital assets — is about providing content in context. Users can't find what th...
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