[November 30] Knowledge Management and Virtual Assistants

How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...

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[November 30] Knowledge Management and Virtual Assistants

How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...

[DECEMBER 7] What is PIM and Why Your Ecommerce Business Needs It

If you want to deliver a truly personalized product experience and strengthen customer loyalty, a Product Information Management System (PIM...

[RECORDED] Unlock the Value of Data Discovery Using Knowledge Graphs and Hybrid AI

Successful knowledge management, risk management and process automation initiatives use Knowledge Graphs and Text Analytics for data discove...

[RECORDED] Powering Personalized Search with Knowledge Graphs

Transforming Legacy Faceted Search into Personalized Product Discovery The latest in e-commerce trends is the transformation of legacy facet...

[RECORDED] Artificial Intelligence Begins With Information Architecture

Building An AI-Powered Enterprise Recorded Webcast In this webinar we establish the formula for AI success:  AI-Powered solutions are only a...

[Recorded] The Knowledge Management Imperative:  Why KM is Essential to AI

Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...

[RECORDED] How to Assess & Evaluate Your Marketing Technology Stack

You made investments in marketing technology in order to improve customer experience. But, are they yielding the desired results? Are custom...

[RECORDED] How to Instrument KPIs Throughout the Customer Journey

You're probably using metrics to determine if your marketing programs are effective. But, have you selected the right metric at each stage o...

[RECORDED] First Party Data - Managing and Monetizing the "Data Exhaust" From Your MarTech Stack

Understanding, anticipating and responding to the wants, needs and behaviors of your customer is the competitive battlefield of 2022. Howeve...

[RECORDED] What do you recommend? Delight customers and increase revenue with product recommendations

Today your ecommerce customers expect to be shown recommendations as they browse your product catalog. But, “most popular” is a filter that ...

Earley AI Podcast: Getting Value From Out-Of-The-Box AI Applications

  Hosts: Seth Earley, EIS, and Chris Featherstone, AWS Guest: Mike Kaput, Marketing AI Institute In this conversation, Seth and Chris talk a...

Omnichannel Virtual Assistants – the next frontier in voice and text for customer service

Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...

Designing AI Program for Success-4 Part Series

Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...

The Business Value of Taxonomy - Your Competitors Know It

RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...

Knowledge Architecture - The Path to Automating Customer Support Interactions

Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...

Grow Revenue and Improve Operations with Visual Search

Recorded - available as on demand webcast Visual search – the ability to search your product catalog and supply chain based on a photo taken...

Product Data Projects – Building an ROI with Hard Data

Recorded - available as on demand webcast While most organizations engaging in B2B or B2C commerce understand the intuitive value of product...

Complex Product Configuration: The Intersection of Knowledge Management and Product Information Management

Recorded - available as on demand webcast Organizations are investing in product data to support eCommerce and a more personalized experienc...

How to Bring a Google-Like Search Experience to the Enterprise

Recorded - available as on demand webcast If internet search worked like enterprise search, who would use it? For years, enterprise users ha...

How Organizations are Using Customer Data Platforms

Recorded - available as on demand webcast Customer Data Platforms, software that creates a persistent, unified customer database that is acc...

Test Your Product Taxonomy - When, Why, and How to Do It

Recorded - available as on demand webcast For many companies digital sales are outpacing sales from other channels as customers do more and ...

How Knowledge Graphs Increase The Value of Company Data Assets

Recorded - available as on demand webcast To be competitive in today’s data-driven world, it is more important than ever to make use of all ...

Knowledge Architecture - The Path to Automating Customer Support Interactions

There is an ever increasing focus on reducing customer support costs while improving customer satisfaction.  While these appear to be confli...

The AI-Powered Enterprise - Make Your Business Smarter, Faster, And More Profitable

Recorded - available as on demand webcast Join authors and AI experts Seth Earley and Tom Davenport for a discussion of how to get AI to suc...

Designing AI Programs: How and where to focus resources

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Designing AI Programs: Organizational Readiness

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

Designing AI Programs: 3 Key Ingredients to Success

Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...

How Ontologies Drive Digital Transformation

Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...

Measuring Website Usage and Taxonomy Effectiveness

Recorded - available as on demand webcast Using analytics to understand and optimize your Taxonomy to drive high-performance eCommerce. In t...

Power of Product Data Series: Taxonomy Design Can Make or Break the Browse Experience

Recorded - available as on demand webcast When designing a display taxonomy, many sites lose track of the customer journey at *each step* in...

Homegrown to Commercial PIM: Transition Strategies for Success

Recorded - available as on demand webcast It’s hard enough to design and implement a ‘garden variety’ product information management (PIM) p...

Power of Product Data Series: The Power and Peril of Global Attributes

Recorded - available as on demand webcast Attributes are powerful tools in Digital B2B, but they are also a lot of work to design and mainta...

Product Data - the Great Enabler for IoT, Marketplaces, and more

Ecommerce websites, replacement part reference guides, online marketplaces and IoT monitoring platforms all have one thing in common.  They ...

Power of Product Data Mini Series

Recorded - available as on demand webcast Digital commerce experts, Jason Hein and Chantal Schweizer, share insider best practices for maxim...

Power of Product Data Series: Stop Hiding Product in Your Taxonomies

Recorded - available as on demand webcast Many product taxonomies start with good intentions but are corrupted over time by a proliferation ...

Power of Product Data Series: Get More than 1000 Words from Your Product Images

Recorded - available as on demand webcast In this conversation, our digital commerce experts walks through the impact that product images ha...

Power of Product Data Series: One Product, One Place

Recorded - available as on demand webcast In this 15 minute - no B.S. - session, our digital commerce experts will use real world examples t...

Power of Product Data Series: The Real-World Impact of Product Data on User Experience

Recorded - available as on demand webcast Product content will make or break your digital commerce user experience. But what does that reall...

The Secret to Successful Marketing to the Technical B2B Buyer

Recorded session -- view the webcast. The B2B technical buyer is a unique persona with specialized needs. In order to get and keep this valu...

Data Governance: Achieving Sustainability Among Whiners

Recorded - available as on demand webcast Let’s face it - no one likes the ‘G’ word. It’s too often a sour antidote to excitement and nimble...

The Grocery Revolution: How Does Your Digital Customer Experience Stack Up?

Recorded - available as on demand webcast Whereas most Retailers have already made the leap to a digital paradigm, Grocery has lagged behind...

4 Digital Experience Tools That Drive Real Results

Recorded - available as on demand webcast What does it take to successfully deliver a digital experience for the B2B market? While the whole...

The AI Advantage – Practical Steps Toward Realizing the Promise of AI

Recorded - available as on demand webcast Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. ...

Why AI? A Case Study With ADP

Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...

The Real State of Digital Business for 2019

Recorded - available as on demand webcast We’ve all heard it – digital transformation is coming for us. From how our customers and partners ...

There's No AI Without IA

Recorded - available as on demand webcast Artificial Intelligence (AI) has the potential to completely revolutionize the B2B selling functio...

Digital Transformation Trends to Watch in 2019

We’ve all heard it – digital transformation is coming for us. From how our customers engage with us, to how our partners leverage us, and ho...

Voice Interfaces Content-Data –Conversational Commerce-Semantic Search

Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...

Winning the Digital Grocery Smackdown

(or, how to keep Amazon and Walmart from eating your lunch – and dinner) With Amazon’s acquisition of Whole Foods Market just a few short mo...

What's New-Now-Next in B2B Customer Engagement

Recorded - available as on demand webcast B2B buyers' expectations continue to escalate, leaving many customers nonplussed when your digital...

Knowledge Engineering, Knowledge Management and Chatbots

Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...

Enterprise Adoption of AI Technology: Looking ahead to 2018

Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...

The Customer Data Platform – A Path to a Unified Customer Experience

Recorded - available as on demand webcast Why don’t we hear more stories about companies that are delivering a truly unified customer experi...

Training AI-driven Support Bots to Deliver the Next Generation of Customer Experience

Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...

Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants

Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain.  The...

Roundtable Series Session 3: How Financial Services Organizations are Using Chatbot in Customer Service

Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...

Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare

Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...

Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration

Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...

Brand Choreography - How Product Information Supports Your Brand Promise

Recorded - available as on demand webcast Your customers have rising expectations about their digital experience across every channel and to...

The Evolving Role of the Chief Data Officer

Recorded - available as on demand webcast The CDO is a relatively new role.  In some organizations the CDO is a key interface with the rest ...

Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience

Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...

Back to Basics: Getting to the Next Level in Knowledge Management

Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...

Designing the Next Generation of Content Strategy

Recorded - available as on demand webcast How to make your content work with the new marketing technology The new generation of marketing so...

Data Governance Success - Think Big but Start Small

Recorded - available as on demand webcast Today, information is the new currency.  This has changed the rules for how most companies do busi...

The Paradox of Product Standards & Brand Differentiation: Can You Have Both?

Recorded - available as on demand webcast Brands and retailers are faced with a dilemma: how can I comply with product attribute standards a...

Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership

Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...

Site Search: The Battle for Relevance

Recorded - available as on demand webcast Your site is under constant scrutiny by Google, and much of your content strategy is geared toward...

Predictive Analytics, AI and the Promise of Personalization

Recorded - available as on demand webcast Personalization has been the big promise for the past 15 years. CMS vendors, design agencies and c...

OK so Enterprise Search is "Janky" - Now what?

Recorded - available as on demand webcast Search for the enterprise seems to have hit a wall. Bad search is the top complaint of users inter...

Meaningful Metrics: Aligning Operational Metrics with Marketing and Customer Experience

Recorded - available as on demand webcast Analytics and big data are the buzzwords de jour. But what is meaningful and how can success be me...

Internal Collaboration-Customer Engagement

Recorded - available as on demand webcast Engaging with customers and providing an excellent customer experience depends on several capabili...

Understanding Virtual Agents – What's Needed to Make Them a Reality?

Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...

The Business Value of Metrics Driven Information Governance

Recorded - available as on demand webcast Governance is the glue that holds various content, knowledge and data management initiatives toget...

Turbocharge Your SharePoint Search Engine with Auto-Classification

Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...

How to Build a SharePoint Knowledge Portal that People Love to Use

Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...

Contextualizing Customer Journeys

Recorded - available as on demand webcast Journey mapping is an essential part of understanding and optimizing the customer experience at ea...

Digital Customer Engagement

Recorded - available as on demand webcast Every organization has a different level of digital commerce maturity. Some are highly advanced in...

Building a Digital Transformation Roadmap

Recorded - available as on demand webcast Building a digital transformation roadmap requires a clear vision for where your digital business ...

MDM - The Key to Successful Customer Experience Management

Recorded - available as on demand webcast Providing the best possible customer experience and streamlining the buying process with relevant,...

Navigating the Marketing Technology Landscape

Recorded - available as on demand webcast What’s in your marketing technology stack? How will you choose from 2,000 or so vendors as you bui...

Product Information is the Key to Winning the Customer Experience Race

Recorded - available as on demand webcast In today’s competitive online retail marketplace, winning is defined by a retailer’s ability to di...

How to Use Site Search to Drive Conversions and Create Customers

Recorded - available as on demand webcast If you have not optimized site search on your digital commerce site, you are losing money. Accordi...

Customer Experience Analytics - Developing a Customer Analytics Roadmap

Recorded - available as on demand webcast Analytics can tell us a great deal about how your customers are responding to messaging, how they ...

Using Business Analytics to Drive Higher ROI and Organizational Change

Recorded - available as on demand webcast Analytics is particularly challenging because the specialized nature of tools and approaches make ...

Metrics for Measuring the Customer Experience and Digital Marketing Success

Recorded - available as on demand webcast One area that is receiving an inordinate amount of attention and resourcing is that which drives m...

Mining Business Insights with Big Data Analytics and the Internet of Things

Recorded - available as on demand webcast With the Internet of Things, distributed intelligence will allow for automated replenishment which...

The Business Potential of Machine Learning and Cognitive Computing

Recorded - available as on demand webcast As programs and devices get smarter, special purpose applications will become more adaptable and s...

How We Help You Make Your Data Work Harder

At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.

 
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