The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs....

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The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

July 14, 2021

The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs....

5 core principles for successful AI/human partnerships

July 7, 2021

AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...

Improve Discoverability & SEO Through the Right Faceted Taxonomy

July 7, 2021

Face it, the greatest products are still not going to sell if people can’t easily find them, which is why faceted search, or guided navigati...

5 Misconceptions About Data and AI Projects

April 21, 2021

This article by Seth Earley was originally published on MDM.COM. Machine learning and AI programs run on data. The quality and reliability o...

ROI of Digital Transformation: Balancing Long-Term Vision and Short-term Impact

April 21, 2021

This Articles by Seth Earley was originally published on CustomerThink. Nowhere is the case for metrics stronger than in digital transformat...

The digital mandate for manufacturers—4 critical success factors

April 21, 2021

This Articles by Seth Earley was originally published on SmartIndustry. Manufacturing 4.0 is exciting stuff, promising great value, but we m...

How to Tackle Complex Product Configuration Documentation Challenges with Component Content

March 30, 2021

This Articles originally appeared on MDM.com on February 8, 2021. Any distribution organization that sells a solution with many options, com...

Up Your Customer Experience Game By Leveraging Your Product Data

March 22, 2021

This Articles originally appeared on Modern Distribution Management on March 22, 2021. You all know what they say, “Data is king.” But how d...

How HR Can Up Their Tech Prowess

March 1, 2021

This Articles originally appeared on Reworked on March 1, 2021. Human resources doesn’t always have a say when it comes to technology initia...

AI Powered Enterprise - Book Review on Forbes.com

February 26, 2021

David A. Teich, Senior Contributor to Forbes Magazine provided a thoughtful review of Seth Earley's book. "The AI-Powered Enterprise” Is A G...

The Architectural Imperative for AI-Powered eCommerce

February 26, 2021

This article originally appeared on RTInsights. Remember, there is no AI without IA. Make sure that information architecture works and your ...

Digital Transformation and the Role of the Customer Data Platform (CDP)

February 26, 2021

This Articles originally appeared on CustomerThink on February 20, 2021. Digital Transformation (DT) and Customer Data Platforms (CDPs) both...

Digital Marketing: AI Enables Expanded Roles for Marketers

January 26, 2021

This article originally appeared on The European Business Review on January 21, 2021 Successful marketing depends on delivering the appropri...

Delivering On The Promise Of Artificial Intelligence

January 26, 2021

Seth Earley was interviewed and quoted for an Articles in The Realtime Report titled "Delivering on The Promise of Artificial Intelligence" ...

What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance?

January 26, 2021

This Articles originally appeared on Customer Contact Advisor on January 22, 2021. We’ve all been there: waiting for a support rep and provi...

AI Makes Sales More Efficient, But Only If Your Data House Is in Order

January 19, 2021

This Articles was originally published on January 5, 2021 on CustomerThink. Aligning AI’s capability with your sales team Artificial intelli...

Why Some Marketers Are Leery of Analytics

December 2, 2020

CMSWire published "Why Some Marketers Are Leery of Analytics" on December 2, 2020 quoting Seth Earley:  “Lack of the digital machinery that ...

Beware These Common Digital Transformation Pitfalls

December 1, 2020

This Articles originally appeared on CMSWire on November 30, 2020. Everyone has digital transformation on their radar, but its meaning has b...

5 Things You Need To Know To Create A Highly Successful E-Commerce Business

November 22, 2020

This Authority Magazine interview with Seth Earley was published on November 13, 2020: 5 Things You Need To Know To Create A Highly Successf...

How to Fix Broken Digital Transformations: “Acts of Heroics” is Not a Viable Customer Experience Strategy

October 22, 2020

This Articles was originally published on CustomerThink on October 22, 2020.   When it comes to the big launch of a customer-focused digital...

The Secret To Making Digital Transformations Work: It’s the Data

October 9, 2020

This article was originally published on CEOWORLD magazine. Every CEO has been through or has planned more than one “digital transformation”...

AI Has Failed To Deliver On Its Promises

September 14, 2020

Podcast: The Fourth Industrial Revolution interviewed Seth Earley for its episode "AI Has Failed To Deliver On Its Promises" published on Se...

Required Reading: AI Has Complete Power Over the Customer Experience

August 31, 2020

Destination CRM published "Required Reading: AI Has Complete Power Over the Customer Experience" on August 31, 2020 based on an interview wi...

Is AI Delivering On its Promise?

August 10, 2020

The Future of Field Service published "Is AI Delivering On its Promise?" on August 10, 2020 quoting Seth Earley: Seth points to a few reason...

As remote work continues, what is AI’s role?

August 5, 2020

Human Resource Executive published "As remote work continues, what is AI’s role?" on August 5, 2020 quoting Seth Earley: Seth Earley—CEO of ...

How your organization can become AI powered

July 28, 2020

This Articles originally appeared on ClickZ on July 28, 2020. I have spent more than 25 years researching and implementing AI technologies —...

THE FUTURE OF AI-POWERED HR

July 28, 2020

This Articles was originally published on HR People & Strategy on July 28, 2020. Artificial Intelligences (AI) for HR is still in its early ...

Ontology: The Key to Unlocking the Power of AI

July 6, 2020

This article was originally published in CEOWorld Magazine on July 6th. We know how we want our companies to work. Enterprises ought to be c...

Artificial Intelligence (AI): 8 habits of successful teams

June 25, 2020

The Enterprisers Project published "Artificial Intelligence (AI): 8 habits of successful teams" on June 25, 2020 quoting Seth Earley: Being ...

Using Artificial Intelligence To Improve Recruiting

June 17, 2020

This Articles originally appeared in HR.com on June 17, 2020. Hiring has much in common with selling. We want to find the ideal person to se...

5 Easy Tips For Implementing AI Into Your Marketing Mix

June 17, 2020

DemandGenReport published an article "5 Easy Tips For Implementing AI Into Your Marketing Mix" based an interview with Seth Earley on June 1...

Harness the Power of AI

June 1, 2020

inBusinessGreaterPheonix printed an excerpt from Seth Earley's book, "The AI-Powered Enterprise" as an Articles titled Harness the Power of ...

Future of Field Service Podcast

May 27, 2020

Seth Earley, CEO & Founder at Earley Information Science and Author of The AI-Powered Enterprise, discusses with Sarah Nicastro why he feels...

AI's impact on business: The quest to make money

May 19, 2020

TechTarget SearchEnterpriseAI published an Articles "AI's impact on business: The quest to make money" on May 19,2020 including this quote f...

Exploring AI? Plan, understand and control

May 13, 2020

Human Resource Executive published an Articles "Exploring AI? Plan, understand and control" on May 2,2020 including this with a quote from S...

6 key benefits of AI for business

May 13, 2020

TechTarget SearchEnterpriseAI published an Articles "6 key benefits of AI for business" on May 5,2020 including this quote from Seth Earley:...

Delivering On The Promise Of Artificial Intelligence

May 13, 2020

Seth Earley appeared recently on a video podcast for Link'd AM to discuss the themes in his book, The AI Powered Enterprise.  See the full i...

The Essential Role Of HR In Building Effective Intranet Systems

May 4, 2020

This Articles was originally published on HR.com on April 29, 2020. PCL Construction is a family of companies that build massive projects li...

Importance of AI in the business quest for data-driven operations

April 30, 2020

TechTarget SearchEnterpriseAI published an Articles "Importance of AI in the business quest for data-driven operations" on April 28,2020 inc...

5 AI risks businesses must confront and how to address them

April 30, 2020

TechTarget SearchEnterpriseAI published an Articles "5 AI risks businesses must confront and how to address them" on April 28,2020 including...

Is Your Data Infrastructure Ready for AI?

April 30, 2020

This Articles was published in Harvard Business Review on April 28, 2020. Every big company now manages a proliferation of sites, apps, and ...

AI Hot Spots: Where Is Artificial Intelligence Heading Now?

April 24, 2020

Information Week published the Articles "AI Hot Spots: Where Is Artificial Intelligence Heading Now?" on March 9, 2020 with several quotes f...

Pandemic provides opportunity to strengthen enterprises' tech infrastructure

April 21, 2020

This article was originally published in Analytics Magazine on April 10, 2020. The pandemic will lead to a recession. In a recession, compan...

Improving the Digital Experience: 6 Steps to Create a High-Fidelity Journey Map

April 14, 2020

This Articles originally appeared in CustomerThink on April 13, 2020. In customer experience, the most difficult challenge is the gap betwee...

8 Reasons AI Projects Fail

April 7, 2020

The Enterprisers Project, a community helping CIOs and IT leaders solve problems, published the Articles "8 Reasons AI Projects Fail" on Mar...

The Architectural Imperative for AI-Powered E-Commerce

April 7, 2020

This Articles originally appeared in E-Commerce Times on February 25, 2020. We've been promised, repeatedly, that artificial intelligence wo...

Will Your Company Make It Into the AI-Powered Future?

April 7, 2020

This Articles originally appeared on March 17, 2020 on TDWI Upside. We know how we want our companies to work. Enterprises ought to be custo...

Harnessing the Power of AI for the Enterprise: Q&A with Seth Earley

April 7, 2020

Big Data Quarterly interviewed Seth Earley about ontologies, which is a central theme to his book "The AI-Powered Enterprise," for an articl...

Communication and Collaboration Between CDO and CMO

March 30, 2019

This paper originally appeared in the March 2019 issue of the Journal of Applied Marketing Analytics (JAMA). This paper explores a number of...

The Role of a Customer Data Platform

February 1, 2018

This Article originally appeared in IT Pro, published by the IEEE Computer Society. Successful use of customer data requires the development...

The Problem of Personalization: AI-Driven Analytics at Scale

January 8, 2018

This Articles originally appeared in the November/December 2017 issue of IT Pro, published by the IEEE Computer Society. Despite all the inv...

The Problem with AI

November 1, 2017

This Articles originally appeared in the July/August 2017 issue of IT Pro, published by the IEEE Computer Society. Most of the work that dat...

The Role of the Chief Data Officer - Managing Expectations

June 1, 2017

This Articles originally appeared in the May/June 2017 issue of IT Pro, published by the IEEE Computer Society. This Articles is one in a se...

Wordmap Makes Taxonomy Creation Simple

May 25, 2017

One of the challenges of the information age is helping people find things. There are many ways to do this, but they all boil down to improv...

Getting Your Data House in Order

March 14, 2017

This Articles originally appeared in the March/April issue of ITProfessional Magazine.   "In the last issue of IT Professional, I discussed ...

AI-Driven Enterprise Search Is Closer Than You Think

March 8, 2017

This Articles originally appeared on March 8, 2017 on CMSWire. One of the biggest challenges of bringing artificial intelligence (AI) into e...

What it Takes to Deliver Successful AI-Driven Search

March 7, 2017

This Articles first appeared on March 7, 2017 on CMSWire.com. Artificial intelligence (AI) promises to deliver enterprises higher efficiency...

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

March 6, 2017

This Articles originally appeared on March 6, 2017 on CMSWire.com. Artificial intelligence (AI) isn't a new magic concept.  AI has been kick...

Data Virtualization and Digital Agility

November 30, 2016

This Articles originally appeared in the September/October 2016 issue of ITProfessional Magazine.   "Data lakes” has become the new buzzword...

Pursuing Productivity in the Face of Growing Complexity

November 8, 2016

This Articles originally appeared on November 8, 2016 on CMSWire.com. The introduction of information technology promised new heights of eff...

Designing an Information Management System for Your Employees

September 14, 2016

This Articles originally appeared on September 14, 2016 on CMSWire.com. In an ideal world, enterprise information management (EIM) systems p...

Manage Experience Consistency ... or Chase Your Customers Away

September 7, 2016

This Articles originally appeared on September 7, 2016 on CMSWire.com. Consistent, relevant customer experiences don't happen by accident.  ...

5 Steps to Turn a B2B Legacy Company Into a Revenue-Driving Digital Star

September 2, 2016

This Articles first appeared on ChiefExecutive.net on September 2, 2016. Because all consumers shop and buy online, B2B sites are expected t...

ITPro - There's No AI Without IA

July 31, 2016

This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...

How Companies Are Benefiting from “Lite” Artificial Intelligence

July 26, 2016

This Articles originally appeared in the Harvard Business Review on July 19, 2016. Artificial intelligence is hot, but also daunting. The la...

Raise the Bar on Customer Experience with Maturity Models

July 25, 2016

This Articles first appeared on July 15th on CMSWire. Gone are the days when a brand could get away with a mobile experience that's a miniat...

Getting more from SharePoint Part 1

June 9, 2016

This Articles was originally published in the June issue of KMWorld Magazine and online. Using “intranet in a box” preconfigured offerings  ...

Metric-Driven Information Governance

May 31, 2016

This Articles originally appeared in the March/April 2016 issue of ITProfessional Magazine.   Information governance does not typically rece...

How AI Supports Knowledge Workers

May 20, 2016

This Articles originally appeared on CMSWire on May 10th 2016. Some knowledge workers fear they are next in line to be made obsolete by arti...

You Can't Ignore the Unsexy Side of Digital Transformation

April 18, 2016

This Articles was originally published on April 18, 2016 on CMSWire. When I hear about Digital Transformation initiatives, I think back to w...

Really, Really Big Data - NASA at the Forefront of Analytics

March 31, 2016

This Articles originally appeared in the January/February 2016 issue of IT Pro, published by the IEEE Computer Society. Space is big. Really...

Getting Started with Cognitive Computing

March 31, 2016

This article originally appeared in KMWorld Magazine.   Cognitive computing is real. It is here now, and as time goes on, it is only going t...

Extracting Insights from Big Data – Building a Knowledge Architecture

March 15, 2016

This Articles originally appeared on CMSWire.com on March 15, 2016. Every CIO has heard about the promise of Big Data – gleaning new insight...

Cognitive computing, machine learning and personalization: New marketing constructs or new capabilities?

November 5, 2015

This Articles originally appeared in the November/December 2015 issue of KMWorld Magazine. Personalization is one incarnation of a longstand...

A Primer on Cognitive Computing

October 13, 2015

This Articles originally appeared in KMWorld Magazine on September 2, 2015. According to technology publisher Tech Target[i], “Cognitive com...

Connecting the Pieces of Your Marketing Cloud

August 18, 2015

This Articles first appeared in CMSWire.   Marketing clouds are trying to achieve convergence among all of the digital marketing elements. B...

Analytics, Machine Learning, and the Internet of Things

June 4, 2015

This Articles originally appeared in ITProfessional Magazine, Jan/Feb 2015. Our increasingly connected world, combined with low-cost sensors...

Putting the Context in Mobile Content and E-Commerce

May 1, 2015

This Articles was originally published on CMSWire on February 9, 2015. Mobile is a lifestyle, not a channel. So the value of mobile devices ...

The Digital Transformation: Staying Competitive

August 13, 2014

This Articles was originally published in the March /April 2014 issue of IT Pro. It’s easy to argue that today’s information technologies ac...

Information Architecture: The Engine that Drives Retail

August 11, 2014

This Article originally appeared on June 22, 2014 in CMSWire. Under pressure from pure play e-Tailers such as Amazon and eBay, brick and mor...

Mobile Commerce: A Broader Perspective

August 11, 2014

This Articles was originally published in IT Professional in May 2014 “Software is eating the world” is a famous quote from investor and sof...

Big Data and Predictive Analytics: What’s New?

May 15, 2014

This Article was published in the January/February issue of IT Professional.  There’s a lot of noise and nonsense about so-called big data, ...

Profiting from the Next Level of Knowledge Management (KMWorld)

May 13, 2014

This Articles was published on April 29, 2014 and appears in KMWorld Magazine issue May 2014, [Volume 23, Issue 5]. Pragmatic Steps to Deplo...

Predictive Analytics for Insurance - Part 1: What’s Truly New for the Industry?

January 2, 2014

Big Data Noise There’s a lot of noise and nonsense about so-called Big Data, especially about its role in the new and exciting field of “pre...

Predictive Analytics for Insurance Part 2: Classes of Application and Tools for Competitive Advantage

January 2, 2014

In part one of this two-part series, we discussed what was new about analytics.  The insurance industry has been using analytics in various ...

Customer Analytics – Measuring and Evolving the Customer Experience - Part 2

October 14, 2013

Making Sense of Unstructured Customer Feedback (leveraging Big Data) and Linking to Processes In part one of this series, we discussed the c...

Customer Analytics – Measuring and Evolving the Customer Experience - Part I

July 31, 2013

Using Big Data To Predict Online & Mobile Banking Needs In part one of this two part series on customer experience and analytics, we’ll expl...

Information Architecture – What It Takes to Succeed

July 24, 2013

This Articles was originally published in the Jan/Feb 2013 issue of Intranets: Enterprise Strategies and Solutions. Intranet solutions that ...

The Perfect Storm – Social, Mobile and User Experience

June 18, 2013

This Articles was originally published in the July/August 2012 issue of Intranets: Enterprise Strategies and Solutions. I returned from a te...

Keeping SharePoint from Becoming an Information Shantytown

August 16, 2012

SharePoint is a near-ubiquitous platform for content and document management. In order to get the most from the platform, it's important to ...

KMWorld Whitepaper: Intelligent Search—Making the Most of Metadata

April 26, 2012

This Articles appeared in the KMWorld May 2012 WhitePaper, Best Practices in Intelligent Search.  To receive KMWorld content, including this...

Transforming Information into Knowledge, Part III

April 23, 2012

This Articles, by Seth Earley, was published on CIOUPDATE.COM on September 30, 2011. Keeping up with a fast paced dynamic business is challe...

Transforming Information into Knowledge, Part I

April 23, 2012

This Articles was published on CIOUPDATE.COM on August 3, 2011.   Business changes faster than technology can support. That is just a fact o...

Transforming Information Into Knowledge, Part II

April 23, 2012

This Articles, by Seth Earley, was published on CIOUPDATE.COM on August 26, 2011. In part one of this series, I explored how effective acces...

Leveraging Industry Standards to Create a Compelling Web Presence

April 23, 2012

This Articles, by Jeannine Bartlett and Seth Earley, was published on RetailOnlineIntegration.com on June 29, 2011. The nice thing about sta...

How To Contain Your Marketing Assets Costs

April 23, 2012

This Articles was originally published on CMO.com on November 9, 2011.  Marketers need to organize, manage, and repurpose marketing assets i...

Is IBM Watson Technology Practical for the Enterprise?

May 12, 2011

This Articles was published online at Baseline Magazine on May 3, 2011. IBM’s Jeopardy-playing Watson computer has been hailed as a technolo...

Developing a Content Maintenance and Governance Strategy

January 7, 2011

This Articles, by Seth Earley, was published in the December 2010/January 2011 issue of ASIS&T Bulletin. Governance is not a simple process ...

Making the Business Case for Taxonomy

October 23, 2010

The most important issues to business today include information overload, integration challenges, improved efficiency, adaptability to compe...

State of the Industry: Transactional Content Management

December 16, 2009

Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a f...

Tips for Keyword Research

November 12, 2009

Introduction As an organization, it’s vitally important to our success that we have an understanding of the language being used by our targe...

Designing for Faceted Search

March 1, 2009

  Faceted search, or guided navigation, has become the de facto standard for e-commerce and product-related Web sites, from big box stores t...

Conquering Chaos via Smart Content Management — Interview with Seth Earley

June 29, 2008

Managing content — whether documents, transactional data or digital assets — is about providing content in context. Users can't find what th...

Building the Business Case for Enterprise Search

October 18, 2007

What’s Your Search Story? Recently, I asked a list of colleagues for their thoughts on building the business case for search, since a client...

Taxonomies, Metadata, & Search

August 25, 2007

The information age poses all kinds of challenges, the most fundamental of which is how to find things — this Articles explores how a taxono...

Text Mining: Search's Silver Lining

April 1, 2007

Looking for information inside an organization is different from looking for information on the Web. As more people use the search services ...

Knowledge Mapping - A Fast Way to the Heart of the Organization

March 24, 2007

The Power of Metaphor In trying to understand and explain complex topics, it’s often helpful to use metaphors. Indeed, science, technology a...

How We Help You Make Your Data Work Harder

At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.

 
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