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Beginning the journey with the right preparation will lead to success instead of disappointment For many enterprises, some AI capabilities ...
A critical step in digital transformation is to enable the free flow of information throughout the enterprise. But various forms of friction...
Knowledge graphs are pretty hot these days. While this class of technology is getting a lot of market and vendor attention these days, it is...
Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...
I have been trying to upgrade my iPhone for the past two months. You would think that would be simple — I would log into my account that I h...
A few years back, I was attending an executive presentation of project findings and recommendations for an outdoor products manufacturing co...
When you consider how customers interact with organizations these days, it quickly becomes apparent that much of that interaction is through...
Personalization comes in multiple shapes and forms, many of which businesses can put to effective use. But they shouldn't make the mistake o...
Is AI driving digital transformation? Or is digital transformation driving the adoption of AI? Are they synergistic, or just getting in the ...
This article by Seth Earley originally appeared on CXBuzz. Quick Summary Research has shown that better engaged employees provide a better e...
Taxonomy is a key part of the navigation that aids customers in finding the product they are looking to research or buy. There are differen...
Quick Summary Too often, digital transformations have an unintended consequence of fragmenting knowledge rather than consolidating it. This ...
AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...
Face it, the greatest products are still not going to sell if people can’t easily find them, which is why faceted search, or guided navigati...
This article by Seth Earley was originally published on MDM.COM. Machine learning and AI programs run on data. The quality and reliability o...
Nowhere is the case for metrics stronger than in digital transformations. The most sweeping and comprehensive transformations are the most e...
This Article by Seth Earley was originally published on SmartIndustry. Manufacturing 4.0 is exciting stuff, promising great value, but we mu...
This Article originally appeared on MDM.com on February 8, 2021. Any distribution organization that sells a solution with many options, comp...
This Article originally appeared on Modern Distribution Management on March 22, 2021. You all know what they say, “Data is king.” But how do...
This Article originally appeared on Reworked on March 1, 2021. Human resources doesn’t always have a say when it comes to technology initiat...
This article originally appeared on RTInsights. Remember, there is no AI without IA. Make sure that information architecture works and your ...
Digital Transformation (DT) and Customer Data Platforms (CDPs) both entail a great deal of confusing, ambiguous and catch-all terminology th...
This article originally appeared on The European Business Review on January 21, 2021 Successful marketing depends on delivering the appropri...
This Article originally appeared on Customer Contact Advisor on January 22, 2021. We’ve all been there: waiting for a support rep and provid...
This Article was originally published on CustomerThink. Aligning AI’s capability with your sales team Artificial intelligence has the potent...
CMSWire published "Why Some Marketers Are Leery of Analytics" on December 2, 2020 quoting Seth Earley: “Lack of the digital machinery that ...
This Article originally appeared on CMSWire. Everyone has digital transformation on their radar, but its meaning has been lost in the midst ...
This Authority Magazine interview with Seth Earley was published on November 13, 2020: 5 Things You Need To Know To Create A Highly Successf...
This Article was originally published on CustomerThink. Quick Summary Frequently transformations seek to address end to end value chains. T...
This article was originally published on CEOWORLD magazine. Every CEO has been through or has planned more than one “digital transformation”...
Podcast: The Fourth Industrial Revolution interviewed Seth Earley for its episode "AI Has Failed To Deliver On Its Promises" published on Se...
This Article originally appeared on ClickZ. I have spent more than 25 years researching and implementing AI technologies — from the days of ...
Artificial Intelligences (AI) for HR is still in its early stages, but it can provide new efficiencies and greater effectiveness around th...
We know how we want our companies to work. Enterprises ought to be customer-focused, responsive, and digital. They should deliver to each em...
This Article originally appeared in HR.com on June 17, 2020. Hiring has much in common with selling. We want to find the ideal person to sel...
inBusinessGreaterPheonix printed an excerpt from Seth Earley's book, "The AI-Powered Enterprise" as an Articles titled Harness the Power of ...
Human Resource Executive published an Articles "Exploring AI? Plan, understand and control" on May 2,2020 including this with a quote from S...
This Article was originally published on HR.com. PCL Construction is a family of companies that build massive projects like bridges, office ...
TechTarget SearchEnterpriseAI published an Articles "Importance of AI in the business quest for data-driven operations" on April 28,2020 inc...
TechTarget SearchEnterpriseAI published an Articles "5 AI risks businesses must confront and how to address them" on April 28,2020 including...
This Article was published in Harvard Business Review. Every big company now manages a proliferation of sites, apps, and technology systems ...
Information Week published the Articles "AI Hot Spots: Where Is Artificial Intelligence Heading Now?" on March 9, 2020 with several quotes f...
This article was originally published in Analytics Magazine on April 10, 2020. The pandemic will lead to a recession. In a recession, compan...
This Article originally appeared in CustomerThink. In customer experience, the most difficult challenge is the gap between desire and execut...
The Enterprisers Project, a community helping CIOs and IT leaders solve problems, published the Articles "8 Reasons AI Projects Fail" on Mar...
This Article originally appeared in E-Commerce Times. We've been promised, repeatedly, that artificial intelligence would revolutionize e-co...
This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...
Big Data Quarterly interviewed Seth Earley about ontologies, which is a central theme to his book "The AI-Powered Enterprise," for an articl...
This paper originally appeared in the March 2019 issue of the Journal of Applied Marketing Analytics (JAMA). This paper explores a number of...
CDPs are increasingly essential to integrated digital marketing programs. Deploying these technologies reveals gaps and challenges throughou...
This Article originally appeared in the November/December 2017 issue of IT Pro, published by the IEEE Computer Society. Despite all the inve...
This Article originally appeared in the July/August 2017 issue of IT Pro, published by the IEEE Computer Society. Most of the work that data...
This Article originally appeared in the May/June 2017 issue of IT Pro, published by the IEEE Computer Society. This Article is one in a seri...
One of the challenges of the information age is helping people find things. There are many ways to do this, but they all boil down to improv...
This Article originally appeared in ITProfessional Magazine. "In the last issue of IT Professional, I discussed the role of the chief data...
One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door. The people ...
Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accuracy and greater utilization of corporate info...
Artificial intelligence (AI) isn't a new magic concept. AI has been kicking around for a while now, though many associate the concept with ...
This Article originally appeared in ITProfessional Magazine. "Data lakes” has become the new buzzword for organizations dealing with never...
This Article originally appeared on CMSWire.com. The introduction of information technology promised new heights of efficiency and quality i...
This Article originally appeared on CMSWire.com. In an ideal world, enterprise information management (EIM) systems provide every employee w...
This Article originally appeared on CMSWire.com. Consistent, relevant customer experiences don't happen by accident. They rely on setting a...
This Article first appeared on ChiefExecutive.net. Because all consumers shop and buy online, B2B sites are expected to have the same capabi...
This Article originally appeared in IT Pro, published by the IEEE Computer Society. Artificial intelligence (AI) is increasingly hyped by ve...
This Article originally appeared in the Harvard Business Review. Artificial intelligence is hot, but also daunting. The latest advances — kn...
This Article first appeared on CMSWire. Gone are the days when a brand could get away with a mobile experience that's a miniaturized version...
This Article was originally published in KMWorld Magazine and online. Using “intranet in a box” preconfigured offerings to get more from Sh...
This Article originally appeared ITProfessional Magazine. Information governance does not typically receive the needed attention and resou...
This Article originally appeared on CMSWire. Some knowledge workers fear they are next in line to be made obsolete by artificial intelligenc...
This Article was originally published on CMSWire. When I hear about Digital Transformation initiatives, I think back to when people consider...
This Article originally appeared in IT Pro, published by the IEEE Computer Society. Space is big. Really, really big. And the data involved ...
This article originally appeared in KMWorld Magazine. Cognitive computing is real. It is here now, and as time goes on, it is only going t...
This Article originally appeared on CMSWire.com. Every CIO has heard about the promise of Big Data – gleaning new insights from customers, m...
This Article originally appeared in KMWorld Magazine. Personalization is one incarnation of a longstanding objective that embodies the essen...
This Article originally appeared in KMWorld Magazine. According to technology publisher Tech Target[i], “Cognitive computing is “the simulat...
This Article first appeared in CMSWire. Marketing clouds are trying to achieve convergence among all of the digital marketing elements. Bu...
This Articles originally appeared in ITProfessional Magazine, Jan/Feb 2015. Our increasingly connected world, combined with low-cost sensors...
This article was originally published on CMSWire. Mobile is a lifestyle, not a channel. So the value of mobile devices will emerge most stro...
It’s easy to argue that today’s information technologies accelerate the speed at which enterprises make decisions, process information, and ...
This Article originally appeared in CMSWire. Under pressure from pure play e-Tailers such as Amazon and eBay, brick and mortar retailers are...
This Article was originally published in IT Professional. “Software is eating the world” is a famous quote from investor and software engine...
This article originally appeared in IT Professional. There’s a lot of noise and nonsense about so-called big data, especially about its rol...
This article originally appeared in KMWorld Magazine. Pragmatic Steps to Deploying Next-Generation, Search-Based Applications Called “Intell...
There’s a lot of noise and nonsense about so-called Big Data, especially about its role in the new and exciting field of “predictive analyti...
In part one of this two-part series, we discussed what was new about analytics. The insurance industry has been using analytics in various ...
In part one of this series, we discussed the complexity of customer processes and interactions that result from the complexities of internal...
In part one of this two part series on customer experience and analytics for financial companies, we’ll explore the nature of the customer j...
Intranet solutions that delight users require the right information architecture (IA): taxonomy, metadata, and navigation design. They also...
I returned from a terrific conference - Confab – the brainchild of Kristina Halverson of Braintraffic. There were over 600 attendees and the...
SharePoint is a near-ubiquitous platform for content and document management. In order to get the most from the platform, it's important to ...
Search is a conversation. If you ask me a question and I don’t understand, I can ask you for more information. With time you learn more abou...
Keeping up with a fast paced dynamic business is challenging if not impossible for most IT organizations. Fortunately, there are ways to imp...
Business changes faster than technology can support. That is just a fact of a CIO’s life. But there are ways to improve organizational agili...
In part one of this series, I explored how effective access to and, integration of, information enables businesses to receive more value fro...
The nice thing about standards is that there are so many to choose from. They're valuable and are used throughout the web development proces...
Marketers need to organize, manage, and repurpose marketing assets in order to control costs, maximize brand impact, and minimize cycle time...
This Articles was published online at Baseline Magazine on May 3, 2011. IBM’s Jeopardy-playing Watson computer has been hailed as a technolo...
Governance is not a simple process of writing up some plans and policies. Operationalizing governance requires the correct structures and wo...
The most important issues to business today include information overload, integration challenges, improved efficiency, adaptability to compe...
Content management systems often are deployed within a single department (such as legal or marketing) and therefore are implemented with a f...
As an organization, it’s vitally important to our success that we have an understanding of the language being used by our target audiences w...
Faceted search, or guided navigation, has become the de facto standard for e-commerce and product-related Web sites, from big box stores t...
Managing content — whether documents, transactional data or digital assets — is about providing content in context. Users can't find what th...
What’s Your Search Story? Recently, I asked a list of colleagues for their thoughts on building the business case for search, since a client...
The information age poses all kinds of challenges, the most fundamental of which is how to find things — this Articles explores how a taxono...
Looking for information inside an organization is different from looking for information on the Web. As more people use the search services ...
The Power of Metaphor In trying to understand and explain complex topics, it’s often helpful to use metaphors. Indeed, science, technology a...
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