How to Design Omni-Channel IVAs That Humans Love To Use

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Feathers...

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How to Design Omni-Channel IVAs That Humans Love To Use

September 16, 2021

During our webinar, "Omni-channel Virtual Assistants - The Next Frontier in Voice and Text for Customer Service guest speaker Chris Feathers...

The Business Value of Taxonomy

July 1, 2021

Look at the most successful organizations and what stands out is an ability to react quickly to changing markets. This agility is the result...

How to Bring a Google-Like Search Experience to the Enterprise

December 16, 2020

Recorded - available as on demand webcast If internet search worked like enterprise search, who would use it? For years, enterprise users ha...

The Essential Role Of HR In Building Effective Intranet Systems

May 4, 2020

This Article was originally published on PCL Construction is a family of companies that build massive projects like bridges, office ...

Searching for Gold: Harnessing the Power of Taxonomy and Metadata to Improve Search

September 16, 2019

Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...

The Unsung Cost Benefits of Information Curation (and the High Costs of Ignoring It)

January 16, 2019

Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...

What it Takes to Deliver Successful AI-Driven Search

March 7, 2017

This Article first appeared on Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accura...

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

March 6, 2017

This Article originally appeared on Artificial intelligence (AI) isn't a new magic concept.  AI has been kicking around for a w...

Designing an Information Management System for Your Employees

September 14, 2016

This Article originally appeared on In an ideal world, enterprise information management (EIM) systems provide every employee w...

Cognitive Search – The Next Generation of Information Access

June 21, 2016

You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...

Getting more from SharePoint Part 1

June 9, 2016

This Article was originally published in KMWorld Magazine and online. Using “intranet in a box” preconfigured offerings  to get more from Sh...

OK so Enterprise Search is "Janky" - Now what?

April 20, 2016

Recorded - available as on demand webcast Search for the enterprise seems to have hit a wall. Bad search is the top complaint of users inter...

You Can't Ignore the Unsexy Side of Digital Transformation

April 18, 2016

This Article was originally published on CMSWire. When I hear about Digital Transformation initiatives, I think back to when people consider...

Turbocharge Your SharePoint Search Engine with Auto-Classification

December 15, 2015

Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...

How to Build a SharePoint Knowledge Portal that People Love to Use

November 17, 2015

Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...

A Primer on Cognitive Computing

October 13, 2015

This Article originally appeared in KMWorld Magazine. According to technology publisher Tech Target[i], “Cognitive computing is “the simulat...

Aggregate Content: Why You Need to Have It

March 16, 2015

In today’s world of content and data coming from multiple sources and in multiple formats, the idea of aggregate content is one of much disc...

Searchandising - Making the Customer Feel Special Every Time She Searches

March 7, 2015

In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....

Six Critical Success Factors for SharePoint Enterprise Content Management (ECM) Implementations

November 10, 2014

In many organizations SharePoint is the Enterprise Content Management (ECM) system of choice. Success requires framing a consistent enterpri...

The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets

August 18, 2014

IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...

Intelligent Virtual Assistants Are Search-Based Applications

October 16, 2013

"Intelligent assistants recognize what users are looking for; and provide precise and relevant answers." How do you go from the search syste...

What is Semantic Search?

September 18, 2013

Semantics is the study of meaning. So a semantic search is one which “seeks to improve search accuracy by understanding searcher intent and ...

KMWorld Whitepaper: Intelligent Search—Making the Most of Metadata

April 26, 2012

Search is a conversation. If you ask me a question and I don’t understand, I can ask you for more information. With time you learn more abou...

Making the Business Case for Taxonomy

October 23, 2010

The most important issues to business today include information overload, integration challenges, improved efficiency, adaptability to compe...

Naming Conventions for Digital Assets: How much is too much?

July 7, 2009

Digital assets come in a seemingly limitless variety of flavors. Some intrinsic metadata comes along for the ride with particular formats, b...

Building the Business Case for Enterprise Search

October 18, 2007

What’s Your Search Story? Recently, I asked a list of colleagues for their thoughts on building the business case for search, since a client...

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