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In another article, I discussed my research into ChatGPT and the interesting results that it produced depending on the order in which I ente...
Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and eff...
AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described ...
How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...
Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...
Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...
Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...
AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...
Knowledge management has gone through many cycles of popularity during which its value was alternately recognized or rejected. Most recently...
The pandemic was a trigger for changing work patterns and driving online behaviors that have become permanent - that it not only accelerated...
This Article originally appeared on Reworked on March 1, 2021. Human resources doesn’t always have a say when it comes to technology initiat...
Recorded - available as on demand webcast Organizations are investing in product data to support eCommerce and a more personalized experienc...
There is an ever increasing focus on reducing customer support costs while improving customer satisfaction. While these appear to be confli...
This Article was originally published on HR.com. PCL Construction is a family of companies that build massive projects like bridges, office ...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Knowledge management is experiencing a resurgence because of the growing awareness that not only can it solve current problems, but it can a...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Recorded - available as on demand webcast Knowledge management (KM) and artificial intelligence (AI) have both gone through booms and busts—...
Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...
Recorded - available as on demand webcast What does it take to successfully deliver a digital experience for the B2B market? While the whole...
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the co...
Artificial intelligence (AI) isn't a new magic concept. AI has been kicking around for a while now, though many associate the concept with ...
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to ...
Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
In the age of observational outcomes, skyrocketing healthcare costs and personalized medicine, applied knowledge impacts every aspect of the...
This Article originally appeared on CMSWire.com. In an ideal world, enterprise information management (EIM) systems provide every employee w...
Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...
You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...
Congratulations! You just selected a business intelligence tool. This product or platform will be either a new undertaking in your company ...
Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...
Knowledge management portals have gone in and out of style over the years. Portals were the rage back in the early 90’s, promising the “int...
This Article originally appeared in KMWorld Magazine. According to technology publisher Tech Target[i], “Cognitive computing is “the simulat...
There was a time when digital transformation was considered a strategic vision for how organizations evolve from a traditional model of cust...
IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...
This article originally appeared in KMWorld Magazine. Pragmatic Steps to Deploying Next-Generation, Search-Based Applications Called “Intell...
Organizations from large enterprises to one-man shops are in the midst of a digital transformation. Some gladly embrace the change. Others ...
Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...
"Intelligent assistants recognize what users are looking for; and provide precise and relevant answers." How do you go from the search syste...
We often think of search results as a list of links to documents or webpages. The more precise and relevant the better. But that’s not rea...
Look up ‘DITA’ in the Acronym Dictionary and you’ll find 6 different definitions. Even knowing what the letters stand for (*) doesn’t put u...
Keeping up with a fast paced dynamic business is challenging if not impossible for most IT organizations. Fortunately, there are ways to imp...
Business changes faster than technology can support. That is just a fact of a CIO’s life. But there are ways to improve organizational agili...
In part one of this series, I explored how effective access to and, integration of, information enables businesses to receive more value fro...
Healthcare information technology is undergoing enormous changes with broad consumer impact. One major area of innovation is mobile healthca...
How can you tell the difference between an introverted records manager and an extroverted records manager? The extrovert stares at your sho...
Here is the question posed by Arnold King (http://arnoldkling.com) "I am interested in the phenomenon of knowledge specialization.For exampl...
The Power of Metaphor In trying to understand and explain complex topics, it’s often helpful to use metaphors. Indeed, science, technology a...
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