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78 posts showing
Task-Level and Topic-Level Content Unlock New Levels of Productivity
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
How to Increase Field Service Performance by Reducing Variability
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...
Intelligent Virtual Assistants Are Search-Based Applications
"Intelligent assistants recognize what users are looking for; and provide precise and relevant answers." How do you go from the search syste...
Upping Your Findability Game
We often think of search results as a list of links to documents or webpages. The more precise and relevant the better. But that’s not reall...
DITA – Are You Paying Attention?
Look up ‘DITA’ in the Acronym Dictionary and you’ll find 6 different definitions. Even knowing what the letters stand for (*) doesn’t put us...
Transforming Information into Knowledge, Part III
Keeping up with a fast paced dynamic business is challenging if not impossible for most IT organizations. Fortunately, there are ways to imp...